LoadUp Reviews

Name: LoadUp
Rating: 4.57

4.6 Rating 6,052 Reviews

89 %

of reviewers recommend LoadUp

Company Reviews

Metrics

4.6

Based on 6,052 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Next Day
On-time Delivery	Greater than 89%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.3 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

Phone:

844-239-7711

Email:

support@goloadup.com

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“The dual team was very professional and kind.”

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Posted 4 months ago

“I was in direct communication with the loaders and knew just when they would arrive. They were professional and friendly. I will definitely call them again.”

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Posted 4 months ago

“Only one person came (very kind)and I helped him but I thought paying nearly $200 I was not going to work out ...”

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Posted 4 months ago

“Job well done. Two young men was professional and very efficient. They were in and out in an excellent time frame.”

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Posted 4 months ago

“Bunch of post dated reviews”

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Posted 4 months ago

“Your service as outstanding. Your people did a great job and were very professional. I highly recommend this company to anyone.”

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Posted 4 months ago

“Loadup was quick and efficient in removing my old bed and setting up new one.”

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Posted 4 months ago

“decent prices, very nice, easy to deal with and even made it in winter weather.”

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Posted 4 months ago

“Your service as outstanding. Your people did a great job and were very professional. I highly recommend this company to anyone.”

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Posted 4 months ago

“Thank you for the quick pick up of the mattresses!! Easy and quick:)”

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Posted 4 months ago

“Fabulous. Quick, professional, courteous.”

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Posted 4 months ago

“fast and easy”

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Posted 4 months ago

“I experienced exceptional service! My service provider was very prompt, communicated well, and made quick work of removing my mattress.”

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Posted 4 months ago

“The price was reasonable, and although the service took 3 days to complter since only one person worked,. He was very accomodating and true to his word and did a great job”

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Posted 4 months ago

“Thank you so much , the 2 workers were the best im very happy.They did awesome”

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Posted 4 months ago

“It was simple, helpful, efficient, and easy!!”

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Posted 4 months ago

“Jessica and Dimitrius could not have been nicer. They were a pleasure to meet. They are both very fine representatives of Load Up,. They are reliable, communicative, efficient and punctual.”

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Posted 4 months ago

“On 12/1/2024 I ordered a pick up for a king size mattress and base. Their response was they would schedule a time and let me know. I heard nothing from t hem. On 12/8/2024 I had not heard from them so I called Got Junk. They were here within a couple hours to pick it up and very friendly to work with. On 1/3/2025 Loadup showed up at my door to get the mattress. Over a month had gone by. I told them I no longer needed the pick up. They are very difficult to deal with with emails, texts and phone. They are refunding me 50% of the amount I paid because I didn't notify them 24 hours in advance. Interesting, as no appointment was ever set up. I only got a text that said they were on their way a half hour before they arrived. I would not recommend using this company.”

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Posted 4 months ago

“Beware of hidden cancellation charges! We had to cancel 24 hours before they were supposed to come out, but we were still charged a 20% cancellation fee. If you cancel day of delivery, it’s 50%. You can’t find this information unless you dig halfway through their terms of service. Never would’ve gone with this company if I knew this ahead of time. We lost everything in a flood due to Hurricane Helene, and I was trying to get rid of a bed frame we can no longer use. Now this company is taking advantage of me just like so many other companies that tried to take advantage of us after the hurricane. Their website says that they provide “clarity”, but instead they provide terrible customer service and the opportunity to take advantage of you if you need to cancel for any reason, no matter how much time you provide for your cancellation. I tried to explain my situation, but was told that’s their policy so tough luck. Extremely frustrating and disappointing experience.”

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Posted 4 months ago

“A great service review focuses on what made the experience positive, and can include details about the customer service, product, or atmosphere”

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Posted 4 months ago

LoadUp is rated 4.6 based on 6,052 reviews