LoadUp Reviews

Name: LoadUp
Address: 8000 AVALON BLVD STE 325, ALPHARETTA, Georgia
Rating: 4.61

4.6 Rating 7,562 Reviews

90 %

of reviewers recommend LoadUp

Company Reviews

Metrics

4.6

Based on 7,562 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Next Day
On-time Delivery	97%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

Phone:

844-239-7711

Email:

support@goloadup.com

Location:

8000 AVALON BLVD STE 325,
ALPHARETTA
Georgia
30009

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“They were quick and professional! Kelsey at customer service was so nice and very helpful - definitely recommend”

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Posted 4 months ago

“Excellent service. Our home has tight spaces and furniture was removed gingerly.Load up mover Jose and his team member were very careful, courteous, and timely. The service reps who placed my order Andrea and Sherly were very professional and knowledgeable.”

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Posted 4 months ago

“Great people and fast.”

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Posted 4 months ago

“While the LoadUp team was friendly and courteous, the install was of poor quality. There were more extra pieces than I've ever seen in my life of putting together furniture, they used the wrong screws in several places causes the screws to puncture the furniture piece and now it's a hazard, the foot bench is missing a hydraulic hinge, the shoe rack is missing some metal trim pieces that add aesthetics and every piece of furniture is wobbly. To make matters worse the customer service team was awful to deal with. I had several pieces that were damaged during shipping (not the crews fault). They finished their work on a Saturday so I called LoadUp on Tuesday assuming they were off Sunday and Monday was just hell for me. I called them to get a refund on those items and they immediately hid behind their Terms and Conditions which require you to contact LoadUp, IN WRITING, within 24 hours about any changes in order to get any sort of refund. They don't send you the T's and C's when you contact them or engage them for their services. Instead you have to scroll all the way to the bottom of their website, find the tiny little link that says "Terms" and then read through all that. I guess it should be expected for some shoddy outfit that operates all online and then hires out to random people locally to do the work. I'm sure they're paying those contractors next to nothing so they can make as much money as possible. I will NEVER use LoadUp again.”

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Posted 4 months ago

“They were great! I booked on Monday afternoon, and they were here by noon on Tuesday. Can't recommend them enough.”

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Posted 4 months ago

“Leandro did a great job! He was quick and careful!!!”

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Posted 4 months ago

“Very prompt. Very polite. I highly recommend them and will use them again.”

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Posted 4 months ago

“The person assigned to us, Cedrick, was terrific and did a fantastic job. He went above and beyond what he should have based on the info that loadup gave him. The experience with Load up not sending all the photos we sent to deliver the size and scale of the job was another topic. Loadup needs to do a better job of providing pictures to their contractors.”

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Posted 4 months ago

“They were excellent Very very helpful”

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Posted 4 months ago

“Very seamless. Frictionless. Transparent and approachable. They kept me informed at all times. Totally recommend”

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Posted 4 months ago

“They were kind , polite, fast and respectful and on time !”

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Posted 4 months ago

“Very efficient, called ahead of time twice which was extremely helpful. Customer service excellent and accommodating as had to reschedule appointment on day of pick up due to major winter storm and no additional charges”

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Posted 4 months ago

“The two gentlemen were friendly and efficient…a pleasant experience! Would highly recommend!”

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Posted 4 months ago

“The team worked quickly and professionally to move the items out. They did a great job.”

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Posted 4 months ago

“Awesome family”

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Posted 4 months ago

“The mover was great, but we was all by himself, my husband had to help. Also driver thought we were just moving into our garage, when we wanted it taken away.”

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Posted 4 months ago

“WOW, this business is excellent!!! Attentive, returned ALL calls, fair pricing, quick service, showed up when they said they would!!! The BEST!”

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Posted 4 months ago

“Everything was easy & on time, and the pickup people were great at communicating with me on pickup time.”

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Posted 4 months ago

“Missed the first appointment but showed up for the 2nd appointment. Did a great job!”

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Posted 4 months ago

“Eric was very quick and efficient and made quick work of removing our items. LoadUp came out same day, which was extremely convenient.”

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Posted 4 months ago

LoadUp is rated 4.6 based on 7,562 reviews