LoadUp Reviews

Name: LoadUp
Address: 8000 AVALON BLVD STE 325, ALPHARETTA, Georgia
Rating: 4.61

4.6 Rating 7,562 Reviews

90 %

of reviewers recommend LoadUp

Company Reviews

Metrics

4.6

Based on 7,562 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Next Day
On-time Delivery	97%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

Phone:

844-239-7711

Email:

support@goloadup.com

Location:

8000 AVALON BLVD STE 325,
ALPHARETTA
Georgia
30009

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“Easy to arrange, great communication throughout the process. I knew exactly what it was going to cost and had a window of time. The window narrowed on the date of pick up. I was informed when the driver was on his way and when he arrived. Michael and Jose were polite, and careful as they moved things through my home. This is my second time using LoadUp. I will use them again if I have the need.”

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Posted 4 months ago

“The 2-man loading team was very nice and professional, but they were not given adequate equipment to move an upright piano. The only dolly that they had, had a broken wheel on it and it put approximately a 3' scratch in my wood flooring in the living room. They struggled with the piano for close to an hour, from my sunroom to their trailor. I felt soooo sorry for them, they should have been equipped with the right working equipment to move such a heavy piece. I have my house on the market and told them they need to be careful of the flooring (whole house is wood flooring) and please keep in mind, I don't blame the guys, I blame their company for not providing the equipment they needed. I do not recommend this company, and I know they probably won't address this issue anyway.”

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Posted 4 months ago

“Very very good service 👏”

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Posted 4 months ago

“One showed, the other a bit late. New mattress as shipped was unpacked and the sides had pulled threads same as the one we had replaced. Top was "loose", not snug in place, leaving a couple wrinkles on the surface. Not what we'd expect from a $2300 mattress and certainly not what we'd expect for a mattress replaced for specified problems, and the replacement showing up with similar problems and a new one. The crew broke a wall power plate, but did bring back a replacement (although the size and pattern were different than what was broken). They wrestled the old mattress down and outside, then up on top of a small car tying it down. Not equipped to haul mattresses, IMHO. The mattress removed was quite dirty after hauling out, dragging on the lawn, etc. Overall, they got the job done but we're quite disappointed with the replacement, especially noting it was replacing one for certain defects and the new having actually more problems with defects. Your quality control is desperately lacking. Scale of 1-10 for quality construction gets about a 5. Overall, quite disappointed.”

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Posted 4 months ago

“The guys were quick and efficient, very polite. It made getting rid of large objects so much easier.”

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Posted 4 months ago

“Making the order was very easy with the helpful agent. The communication of an updated time frame prepared me to be available. Overall great service. Will use again.”

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Posted 4 months ago

“Quick and prompt service at a reasonable cost”

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Posted 4 months ago

“Quick and prompt service at a reasonable cost”

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Posted 4 months ago

“From start to finish, everything went very smoothly and without any hassle. Fast and clean”

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Posted 4 months ago

“Quick and prompt service at a reasonable cost”

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Posted 4 months ago

“Quick and prompt service at a reasonable cost”

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Posted 4 months ago

“I called LoadUp on Friday and they scheduled the pickup for Saturday. The pickup crew was on time and was very efficient. I will use LoadUp in the future.”

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Posted 4 months ago

“Professional and friendly service. Very happy with the service.”

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Posted 4 months ago

“He was excellent! Got everything loaded and the new bed frames installed quickly! Very nice guy!”

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Posted 4 months ago

“Great service”

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Posted 4 months ago

“From start to finish, everything went very smoothly and without any hassle. Fast and clean”

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Posted 4 months ago

“Max was phenomenal is taking care of this!”

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Posted 4 months ago

“So happy I chose Loadup. Pick up was seamless and Carl and his pick up partner were super cool. Highly recommend. Thank you.”

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Posted 4 months ago

“So happy I chose Loadup. Pick up was seamless and Carl and his pick up partner were super cool. Highly recommend. Thank you.”

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Posted 4 months ago

“Adam did a great job, very attenuative and efficient. i reccomend that you keep him busy”

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Posted 4 months ago

LoadUp is rated 4.6 based on 7,562 reviews