LoadUp Reviews

Name: LoadUp
Address: 8000 AVALON BLVD STE 325, ALPHARETTA, Georgia
Rating: 4.59

4.6 Rating 6,985 Reviews

90 %

of reviewers recommend LoadUp

Company Reviews

Metrics

4.6

Based on 6,985 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Next Day
On-time Delivery	Greater than 90%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.3 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

Phone:

844-239-7711

Email:

support@goloadup.com

Location:

8000 AVALON BLVD STE 325,
ALPHARETTA
Georgia
30009

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“Booked for Friday between 4pm-8pm - no call no show. I called them to rebook for Saturday morning between 8am-12pm - no call no show. These days and times were confirmed by them. After my fourth phone call I cancelled and asked for a refund. The communication is ridiculous and they promise what they cannot deliver. AVOID AT ALL COST. Worst company I have ever dealt with. HORRIBLE...”

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Posted 4 months ago

“Very quick response and good communication. Drivers were early, polite and did a great job loading furniture.”

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Posted 4 months ago

“It was easy as 1-2-3. I had no issues at all. I will use your service again!”

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Posted 4 months ago

“They scheduled me 8-12 and had a delay, totally fine, they let me know. But I started to worry by 4 or 5 that they wouldn’t come. I text snd they said they were still coming. Then my husband saw they were open 8am to 8 pm so we left it out. Sure enough I got a text at around 6:30 they were on there way. They arrived shortly after. The fella took it quickly and was super nice to hubby. Thank you very much Svetlana!”

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Posted 4 months ago

“Just wonderful dealing with LoadUp. They were right on time and the communication was great. Would recommend them highly. Thank you!”

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Posted 4 months ago

“Cary and his helper were very efficient and friendly and they had my old TV and very heavy console loaded in t heir truck in no time !!! I would definitely recommend LoadUp to everyone !!!”

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Posted 4 months ago

“Adam was on time, friendly and helpful with the whole process. Very impressed. Will recommend and use again. Thank you!”

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Posted 4 months ago

“Loaders did not show up. Scheduled loaders for moving out of house 2 weeks on advance, when moving day came they were a no show. Communication with customer service team was horrible. Would never recommend to anyone”

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Posted 4 months ago

“The men were on time, friendly, careful of my walls and belongs, and fast. I will use them again in the future, if needed.”

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Posted 4 months ago

“They weren’t able to get my stuff on the scheduled day but did give me a discount to reschedule for the next day which is excellent customer service. Felicia and her team arrived on time and got everything out of our garage in a very efficient manner. I would definitely use this service again.”

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Posted 4 months ago

“Price was right, agent called 10 minutes ahead of pickup. Very friendly and efficient. I'll use them again and recommend them without hesitation.”

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Posted 4 months ago

“Just wonderful dealing with LoadUp. They were right on time and the communication was great. Would recommend them highly. Thank you!”

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Posted 4 months ago

“Very easy, they came when they said!”

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Posted 4 months ago

“We needed to have a carpet and some furniture moved within our home. Jose and his crew arrived on time and were very efficient and careful and placed everything where we needed it. We could not have asked for a better experience. I would definitely use Jose again,”

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Posted 4 months ago

“Arrived on time , took items , and gone :) great job !”

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Posted 4 months ago

“excellent service!!”

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Posted 4 months ago

“They left me hanging, without transportation. They cancelled my move at the last minute. I had furniture in the bed of my truck that needed to be unloaded so I could use my truck. It was important. Their excuse was they do not guarantee their service or times.”

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Posted 4 months ago

“Despite their long day on the road, truck issues,and other unavoidable delays, Ryan kept in touch. Ryan and Debier (I'm not sure if I spelled that correctly.) were absolutely wonderful gentlemen. They came in our home and got the SECOND couch after carrying the FIRST one from outside and in the back of our home. They certainly earned my respect for gentlemen who value a good work ethic and good manners. I will definitely contact LoadUp when I need their hauling services.”

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Posted 4 months ago

“Easy to schedule pick up and in a timely manner.”

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Posted 4 months ago

“Using the LoadUp website is very easy. It allows the customer to pick the date and time window. LoadUp has a pool of movers/haulers working so the job gets completed on time. Communication is good by email, text and voice. I would use them again.”

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Posted 4 months ago

LoadUp is rated 4.6 based on 6,985 reviews