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LoadUp Reviews

4.6 Rating 6,053 Reviews
89 %
of reviewers recommend LoadUp
4.6
Based on 6,053 reviews
Shipping & Delivery
Delivery Methods
Own Driver
Average Delivery Time
Next Day
On-time Delivery
Greater than 89%
Accurate And Undamaged Orders
96%
Customer Service
Communication Channels
Telephone, Email, Live Chat
Queries Resolved In
Under An Hour
Customer Service
4.3 out of 5
Returns & Refunds
Refunds Process
Difficult
Returns Process
Easy
Read LoadUp Reviews

Phone:

844-239-7711

Email:

support@goloadup.com

Write Your review

Very nice people, quick and easy pick-up.
Helpful Report
Posted 4 months ago
Did as advertised
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Posted 4 months ago
Following my online contact with Load Up, things were very efficient. The agent was great to work with, the price for 10 large heavy items was fair, the two people who came to load them were terrific handling every detail themselves. The crew was a few hours out of the designated time frame but kept in constant contact and knowing our traffic, etc. in the PNW, we understood. I will definitely use them again. Thx, LoadUp!
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Posted 4 months ago
They did all that was asked to do and were very careful in unloading and bringing all my belongings in my new home. I am thankful for the workers they were very pleasant. I would recommend your company anytime. Thank you for making my unloading great, comfortable, and most importantly pleasant. The flow was awesome.
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Posted 4 months ago
Excellent customer service. Quick and efficient! They were extremely organized and were able to complete the pick up the next day. They picked up all of the items without any trouble! Definitely reach out to them if you need things removed. Fantastic!
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Posted 4 months ago
Great experience! Easy to setup online. Appreciated the pricing transparency, very reasonable pricing (much better than You Got Junk and the 5 others I reviewed) and the clear and consistent communication from the time the order is placed through to the time the truck pulls away from your location. The two men sent to pick up my items were very professional, friendly, quick and efficient. They were a pleasure to deal with! (Shout out to Gerardo's team!) I will definitely be using Loadup again and gladly recommend this company if you are trying to choose a company to remove items from your home or business. ๐Ÿ‘๐Ÿ‘๐Ÿ™‚
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Posted 4 months ago
I commonly donate anything I am no longer using that is in great condition. But, in this case, it was exercise equipment. So, although I had to pay to have it removed you offered the option to donate it. I hope this piece of equipment can be used by someone else. I appreciate the simplicity of your process including the upfront quote, communication, next-day pick up and option to donate. Thanks so much.
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Posted 4 months ago
I hired LoadUp to carry an adjustable bed frame (approximately 130 lbs) from my basement to a second-floor bedroom. The person assigned to my job was a gentleman named Tyrone. In just 10 minutes, Tyrone had the frame in my bedroom without touching any walls or causing damage to either my house or the frame. Tyrone was courteous, talkative, and strong. If I need LoadUp again, I will specifically request Tyrone!
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Posted 4 months ago
Timely; professional and courteous service
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Posted 4 months ago
I was very satisfied, Rodell and his crew were very polite and respectful, they did their job very professionally and they were quick. I would recommend LoadUp for your needs. If needed I will use them again.
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Posted 4 months ago
The Service was Great very Professional and on time. Quality of service was excellent. I will Definitely be using this service again. Thank you, Joanne Ali
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Posted 4 months ago
The delivery guys were on time and very accommodating and careful.
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Posted 4 months ago
The drivers Brooke and Santos were terrific...you should be aware of a very high and strict cancellation Load Up has...in our case we had a medical emergency and they would not move off a 50% cancellation fee so I had to go ahead despite our situation. John
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Posted 4 months ago
Julian and his partner were timely, courteous and accommodating. I asked them to wear booties and they obliged me with no fuss. Job was completed in a flash. Thanks!
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Posted 4 months ago
Devin and his crew from load up were professional quick and curious. I would definitely use Load Up again and as well as recommend them.
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Posted 4 months ago
Quick capable and courteous
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Posted 4 months ago
Very professional, great customer service.
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Posted 4 months ago
Quick capable and courteous
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Posted 4 months ago
Wonderful service and very fast in and out with no effort would definitely recommend this service to everyone thatโ€™s looking to move things out of their place
Helpful Report
Posted 4 months ago
I was given an 8 to 12 pickup slot. At 11:30 I called loader to verify. He said he was 55 miles away and be at my house at 12:30. He arrived at 12:40. He never bothered to call me and say he was running late. Not acceptable.
Helpful Report
Posted 4 months ago
LoadUp is rated 4.6 based on 6,053 reviews