LoadUp Reviews

Name: LoadUp
Address: 8000 AVALON BLVD STE 325, ALPHARETTA, Georgia
Rating: 4.60

4.6 Rating 7,233 Reviews

90 %

of reviewers recommend LoadUp

Company Reviews

Metrics

4.6

Based on 7,233 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Next Day
On-time Delivery	Greater than 90%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.3 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

Phone:

844-239-7711

Email:

support@goloadup.com

Location:

8000 AVALON BLVD STE 325,
ALPHARETTA
Georgia
30009

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“I AM VERY SATISFIED WITH THE SERVICE I RECEIVED. THIS WAS ACTUALLY MY SECOND TIME ORDERING WITH LOAD UP. EVERYONE IS ALWAYS PROFESSIONAL.”

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Posted 1 year ago

“Removal staff was great. Only thing is their automated call is broken”

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Posted 1 year ago

“Shawn was very nice.”

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Posted 1 year ago

“Greg did a great job and super fast! I would definitely recommend him and LoadUp”

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Posted 1 year ago

“Great service to work with. Scheduling was easy, and Tyler made pickup a quick and straightforward process. I will be recommending them in the future.”

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Posted 1 year ago

“So easy to schedule and the service was exceptional. it was also the best price. The morning of the pick-up, i received a call providing one hour time frame, as well as updates about the arrival. Professional, courteous, and quick! Without hesitation, I would use the service again.”

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Posted 1 year ago

“The pickup was fast, efficient and friendly. Couldn't ask for more.”

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Posted 1 year ago

“The gentleman who showed up to assemble my king size Ghostbed and base(s) was very nice, hardworking and had a natural aptitude for assembly. However, when I have paid for white glove service from other companies, the workers were associated with the company. This gentleman was in no way connected to Ghostbed. In fact, in the end, he told me this is the first time he has ever assembled an adjustable bed frame. I could have never put this together by myself because it was very heavy, but I am definitely upset that I paid $275 for “white glove” service as advertised and the person had no experience with Ghostbed or it’s products. Again, this negative review does not reflect on the gentleman who provided the service, but is directly applicable to Ghostbed and LoadUp for misleading advertising and high price charged for this service.”

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Posted 1 year ago

“Didn't receive a 'on the way' message until I got a text asking how the completed job was and I had to call in saying the job wasn't complete. Was notified they'd be an hour past the expected window. The hauler was very nice but just one person for a large mattress, which made the job a lot more difficult than it had to be.”

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Posted 1 year ago

“They were awesome to work with. Will be using them again. Very nice people.”

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Posted 1 year ago

“Thanks 😊”

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Posted 1 year ago

“Exceeded our expectations! Our team was excellent and quick! We had several pieces of furniture to get rid of and Samone came in and swiftly knocked it out and was done! We definitely will use their services again!!”

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Posted 1 year ago

“Got here and went straight to work and was quick and efficient. Great communication from top to bottom. Not much more you could ask for.”

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Posted 1 year ago

“Professional and easy to schedule! Most appreciative!”

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Posted 1 year ago

“The gentlemen that came here were very professional and very nice. Their efficiency and hard work got everything done in record time and I will surely call on LoadUp again when I get some other things I need removed ready to go. I am very pleased with your company!”

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Posted 1 year ago

“The process to schedule was easy and the loader did communicate well with me. The two ladies that showed up to remove my sofa had a little trouble getting it down the stairs and left a few scuff marks on my walls. I was able to get the scuff marks off. Overall, it was a good experience and I would use them again.”

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Posted 1 year ago

“Always reliable! Job gets done quickly! It’s like a “load” off my shoulders 😉”

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Posted 1 year ago

“I really appreciate the male rep I spoke with today. He explained everything, letting me know exactly what to expect. Then actually followed thru on it. The pickup driver was also very professional, fast and efficient. He came to my house when he said that he would, was in/out in no time. Handled the pickup to my satisfaction. Must say I am very pleased with today’s transaction.”