LoadUp Reviews

Name: LoadUp
Address: 8000 AVALON BLVD STE 325, ALPHARETTA, Georgia
Rating: 4.59

4.6 Rating 6,986 Reviews

90 %

of reviewers recommend LoadUp

Company Reviews

Metrics

4.6

Based on 6,986 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Next Day
On-time Delivery	Greater than 90%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.3 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

Phone:

844-239-7711

Email:

support@goloadup.com

Location:

8000 AVALON BLVD STE 325,
ALPHARETTA
Georgia
30009

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Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“very presentable, perfessional and the uniforms matched truck and loader, great services”

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Posted 6 months ago

“Very convenient and friendly.”

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Posted 6 months ago

“Excellent service! They were on time and my furniture was removed quickly and efficiently. The crew were friendly and knowledgeable. Highly recommend!!!”

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Posted 6 months ago

“Appointment was handled very smoothly and professional. The contractor was on time and item was very quickly loaded and was on the road shortly after that.”

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Posted 6 months ago

“Excellent on time service.”

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Posted 6 months ago

“Appointment was handled very smoothly and professional. The contractor was on time and item was very quickly loaded and was on the road shortly after that.”

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Posted 6 months ago

“Derek was incredibly helpful and went above and beyond to make sure that I was satisfied! 10/10 recommend”

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Posted 6 months ago

“Kept in the loop the whole time. Pick up driver was very friendly and professional.”

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Posted 6 months ago

“Truck arrived on time. Driver and helper were polite and very helpful in loading the truck. Very good experience overall.”

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Posted 6 months ago

“Both gentlemen came in and were extremely polite. They had the king size mattress out in less than five minutes. They were very polite and I would definitely use this company again.”

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Posted 6 months ago

“In this case, I had already hired Load Up to remove 23 years of unwanted junk! They were prompt and a nice professional manner about their task ahead. This last visit two very nice professionals as well... There task was to assemble an 8'×10 " resin shed, with windows, ventilation, as well as a floor! This assembly was tricky!! For sure! The weather conditions were hardly favorable! They came at five o'clock & they didn't leave UNTIL THE JOB WAS DONE... DONE, DONE!! It was well after midnight!! I Tipped them very well... Appropriately well!”

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Posted 6 months ago

“The movers were great! However, I had disposed of several pieces myself, expecting to receive a discount on the itemized price. What I wasn’t told—until after the fact—was that any refund would simply be deducted from the original discount I had already been given. In the end, this meant I received almost no actual refund at all. What’s most frustrating is that this crucial detail was never communicated to me over the phone. This omission wasn’t just an oversight—it was a conveniently vague policy that worked entirely in the company’s favor. Had I known this upfront, I would have made very different decisions. It left me feeling misled and taken advantage of.”

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Posted 6 months ago

“It was nearly impossible to find a mattress removal service that comes to Wellington, Colorado, so I am grateful to LoadUp. It took a couple more days out from the initially scheduled pickup time for them to remove the mattresses, but they were in communication with me throughout the process and let me know they were short-staffed. Everyone I spoke with was friendly and helpful.”

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Posted 6 months ago

“Very good service, show up between appointment and get job done.”

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Posted 6 months ago

“The 2 guys that showed up, Mathew and Jim were great. Moved the 2 items with no issue and were very polite and professional. Would definitely recommend them and use them again”

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Posted 6 months ago

“Excellent service and very fine men! Thanks to both!!”

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Posted 6 months ago

“pick up was very smooth thank you staff for making it so easy.”

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Posted 6 months ago

“Michael rates a solid 5, but there should have been 2 loaders for the reclining sofa”

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Posted 6 months ago

“easy to communicate and get the job done yay”

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Posted 6 months ago

“We agreed for their team to help unload two shipping containers. They then went slow on the first container and used up all the hours I paid for. They did not keep their end of the deal. Be careful if you use them to move your house. They might move half of your belongings then tell you that you need to pay again if you want the other half moved as well. They estimated the job and told me they could handle it the changed their mind. Customer service has been no help, every 3 hours I get a text from a new person asking how their service was. After I explain what happened I get no response.”

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Posted 6 months ago

LoadUp is rated 4.6 based on 6,986 reviews