LoadUp Reviews

Name: LoadUp
Address: 8000 AVALON BLVD STE 325, ALPHARETTA, Georgia
Rating: 4.59

4.6 Rating 7,001 Reviews

90 %

of reviewers recommend LoadUp

Company Reviews

Metrics

4.6

Based on 7,001 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Next Day
On-time Delivery	Greater than 90%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.3 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

Phone:

844-239-7711

Email:

support@goloadup.com

Location:

8000 AVALON BLVD STE 325,
ALPHARETTA
Georgia
30009

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“Even though they were short handed he worked extremely hard and made what seemed impossible to me work. I was very impressed with his determination and dedication to completing the job single handed.”

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Posted 1 year ago

“Jay was excellent in the pick-up of my items and nice to deal with. He came within the timeframe and loaded the materials in a short time. Will use again in the future.”

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Posted 1 year ago

“Paid $129 to have them remove my king box springs and mattress. Driver showed up while I was at work and loaded the box springs and stole my bed frame and left the mattress on my porch. The instructions clearly stated he was picking up a box springs and mattress and never mentions him removing my bed frame that I just purchased. Customer service is horrible and in my opinion definitely not worth the $129 especially if they have thieves working for them. I was told this guy might be illiterate and if that’s the case he shouldn’t be in charge of reading work orders. I have cameras and he spent a good 15 minutes moving the mattress around to get the bed frame. Very sketchy company. I’m giving them until tomorrow to return my bed frame before I file a burglary report. I would not recommend them or their company. Absolutely horrible experience. Plus I still have to pay to get my damn mattress removed.”

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Posted 1 year ago

“Both gentlemen were helpful - respectful - and efficient. Good communication! Thank you for your help! 5+ rating”

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Posted 1 year ago

“BEWARE!!!! Yes I had a bad experience. Did not know these are subcontracted workers. Which is fine. But know who you're hiring, they put a huge gouge in our pergo floor removing a couch out of the living room. Then almost knocked the hallway light right out of its circuit. Until I told them they were going to knock it off! Just very unprofessional. I would not refer anybody to this company!! AGAIN BEWARE!!!!”

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Posted 1 year ago

“The entire process was simple and efficient. Price was reasonable and I was able to get my 3 piece sectional couch picked up in just a few days. On pickup day the gentleman was nice and well mannered and got the couch out quickly! I will use LoadUp again in the future”

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Posted 1 year ago

“I had a mattress that was under warranty to get rid of. Come next day and got it. Would highly recommend.”

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Posted 1 year ago

“The driver did not want to deliver the merchandise to the location that I had requested through the app and wanted to argued with me on where I wanted the items delivered to and I sent pictures of the items that I needed to be picked up. The original cost was $85 but the delivery driver requested $120.00 was not happy about the change in fees. But since he had loaded the items I agreed after we went back and forth on where I wanted the items to be taken to. Not happy with the final result”

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Posted 1 year ago

“Thank you so much. The gentlemen were very courteous and helpful.”

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Posted 1 year ago

“The folks that picked up my mattresses were very professional and accommodating to my schedule. I would definitely recommend this service.”

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Posted 1 year ago

“Excellent job.”

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Posted 1 year ago

“Duane communicated arrival time, was friendly and efficient. He was careful moving and loading a sleeper sofa.”

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Posted 1 year ago

“Very quick and on time, barely knew they were there.”

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Posted 1 year ago

“The service I received was EXCELLENT. Setting up the service online - SUPER EASY. Email communication to follow how my pickup order was going - USER FRIENDLY. Text message from the driver to introduce himself, his arrival time and the completion - PROFESSIONAL AND TIME EFFICIENT. This was the first time I used their service, left the items outside and while I was at work they picked them up. I will definitely use them again. I HIGHLY RECOMMEND!!”

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Posted 1 year ago

“Excellent service!”

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Posted 1 year ago

“Billy and his crew were very professional, fast and thorough. They were on time with the estimated arrival time. I'd recommend LoadUp for anyone needing furniture removal! Jeff”

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Posted 1 year ago

“This was a great experience! The gentlemen arrived on time and were very professional and efficient. They moved two large L-shaped desks and 8 chairs out of our offices in under an hour. They were very polite and professional. I couldn't be happier! Pricing was very reasonable and the fact that they were able to come and dispose of the items on my requested date. Love this company and plan on using them again!”

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Posted 1 year ago

“They came early which was great. Removed a mattress and box spring. Did a great job and were friendly.”

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Posted 1 year ago

“The crew that handled my order today was very personable and helpful. They made sure everything was working as it should, and cleared away everything that needed to be picked up. I would be more than happy to work with this group again!! Thanks guys!!”

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Posted 1 year ago

“The drivers were Jason and Valerie and they were amazing!! They were very good about communicating what time they would arrive and were very efficient. They were so nice and made the whole process super easy. I would definitely use Load Up again. Two thumbs up!”

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Posted 1 year ago

LoadUp is rated 4.6 based on 7,001 reviews