LoadUp Reviews

Name: LoadUp
Address: 8000 AVALON BLVD STE 325, ALPHARETTA, Georgia
Rating: 4.60

4.6 Rating 7,229 Reviews

90 %

of reviewers recommend LoadUp

Company Reviews

Metrics

4.6

Based on 7,229 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Next Day
On-time Delivery	Greater than 90%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.3 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

Phone:

844-239-7711

Email:

support@goloadup.com

Location:

8000 AVALON BLVD STE 325,
ALPHARETTA
Georgia
30009

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“1 guy showed up to move a couch. In what world can 1 guy move a couch. I paid money to remove a couch and he acted like I was supposed to remove the couch. Unacceptable horrible experience. 1 guy can't move a couch”

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Posted 1 year ago

“Horrible away! 1 guy showed up to move a couch I paid money to remove. In what world can I guy move a couch. Guy acted as though I am supposed to move the couch and be his labor Unacceptable horrible 1 guy can't move a couch I paid to remove!”

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Posted 1 year ago

“Only your company provides the estimated cost upfront; no other company is doing it. This is the reason I got you. The hauling guys came during the timeframe and quickly picked up the sofas. The service was excellent and the price reasonable .Just a small notice: the tracking page didn't show if the truck is en-route so I was a little bit worried if they are coming on time...but this is not a big issue anyway. I would definitely recommend LoadUp and use it in the future if I need hauling.”

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Posted 1 year ago

“They did a great job! Very happy with the service.”

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Posted 1 year ago

“The guys showed up on time and were very professional and courteous.”

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Posted 1 year ago

“Michel was professional, courteous, and efficient.”

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Posted 1 year ago

“Very friendly, professional and motivated. They did a great job and then went beyond.”

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Posted 1 year ago

“They got the job done.”

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Posted 1 year ago

“Great service very efficient in removing the bed”

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Posted 1 year ago

“Great service!”

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Posted 1 year ago

“Very satisfied. Came when they said very congenial I thought they did a great job”

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Posted 1 year ago

“Language barrier. Could not understand oral or written instructions, like FRAGILE. Broke headboard/frame by trying to stuff it in. Upended dressers/cedar chests without asking if contents could go upside down. Never again. Did not inquire about how I wanted my stuff handled. Totally careless.”

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Posted 1 year ago

“Great communication, prompt service and customer focused service.”

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Posted 1 year ago

“Prompt courteous efficient ient.”

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Posted 1 year ago

“Would not recommend Load Up. They make you pay online when booking to have something removed and like I had to cancel because I no longer needed their services I was only refunded half of what I paid and I cancelled more than 24 hours before hand.”

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Posted 1 year ago

“Quick And Easy, Answered All Questions, Estimated Time Of Arrival A Was In That Time Period. Came In And Removed Listed Items. Just That Quick.”

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Posted 1 year ago

“The person who helped me was Mike, he was by himself but was able to load up my washer and dryer, couch, club chair & ottoman, coffee table, 2-drawer file cabinet, and 2 end tables in such a short time. I could hopefully donate some things I didn't need for my new place and get rid of some appliances that no longer worked. This is a wonderful service. Thank you!”

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Posted 1 year ago

“Great technician! On time and professional.”

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Posted 1 year ago

“Nice and quick service! Thanks”

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Posted 1 year ago

“Like that they give upfront pricing and online scheduling. However, beware that even if you cancel a week or more in advance they will still charge 20% cancellation fee.”

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Posted 1 year ago

LoadUp is rated 4.6 based on 7,229 reviews