LoadUp Reviews

Name: LoadUp
Address: 8000 AVALON BLVD STE 325, ALPHARETTA, Georgia
Rating: 4.59

4.6 Rating 7,001 Reviews

90 %

of reviewers recommend LoadUp

Company Reviews

Metrics

4.6

Based on 7,001 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Next Day
On-time Delivery	Greater than 90%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.3 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

Phone:

844-239-7711

Email:

support@goloadup.com

Location:

8000 AVALON BLVD STE 325,
ALPHARETTA
Georgia
30009

Write Your review

Tell us how LoadUp made you happy

Help future customers by talking about customer service, price, delivery, returns & refunds.

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

Whats your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Great service very efficient in removing the bed”

Helpful Report

Posted 1 year ago

“Great service!”

Helpful Report

Posted 1 year ago

“Very satisfied. Came when they said very congenial I thought they did a great job”

Helpful Report

Posted 1 year ago

“Language barrier. Could not understand oral or written instructions, like FRAGILE. Broke headboard/frame by trying to stuff it in. Upended dressers/cedar chests without asking if contents could go upside down. Never again. Did not inquire about how I wanted my stuff handled. Totally careless.”

Helpful Report

Posted 1 year ago

“Great communication, prompt service and customer focused service.”

Helpful Report

Posted 1 year ago

“Prompt courteous efficient ient.”

Helpful Report

Posted 1 year ago

“Would not recommend Load Up. They make you pay online when booking to have something removed and like I had to cancel because I no longer needed their services I was only refunded half of what I paid and I cancelled more than 24 hours before hand.”

Helpful Report

Posted 1 year ago

“Quick And Easy, Answered All Questions, Estimated Time Of Arrival A Was In That Time Period. Came In And Removed Listed Items. Just That Quick.”

Helpful Report

Posted 1 year ago

“The person who helped me was Mike, he was by himself but was able to load up my washer and dryer, couch, club chair & ottoman, coffee table, 2-drawer file cabinet, and 2 end tables in such a short time. I could hopefully donate some things I didn't need for my new place and get rid of some appliances that no longer worked. This is a wonderful service. Thank you!”

Helpful Report

Posted 1 year ago

“Great technician! On time and professional.”

Helpful Report

Posted 1 year ago

“Nice and quick service! Thanks”

Helpful Report

Posted 1 year ago

“Like that they give upfront pricing and online scheduling. However, beware that even if you cancel a week or more in advance they will still charge 20% cancellation fee.”

Helpful Report

Posted 1 year ago

“Great service, prompt and professional work. I will definitely book another job with LoadUp in the future. The only suggestion I have is to include a picture of the person coming to fulfill the order. Other companies I contract with supply this information and it is very helpful to be sure the person coming onto the property is actually supposed to be there.”

Helpful Report

Posted 1 year ago

“Loader showed up in record. Fast and efficient. Even offered donation for items. Highly recommended!”

Helpful Report

Posted 1 year ago

“Right on time, fast and quick service, same day service”

Helpful Report

Posted 1 year ago

“I scheduled a couch pickup the night before and they came within the timeframe provided. Chris and the other mover were friendly and efficient.”

Helpful Report

Posted 1 year ago

“He was really nice and quick”

Helpful Report

Posted 1 year ago

“The guy was great!”

Helpful Report

Posted 1 year ago

“They arrived within the time window they gave me. The crew was very courteous and professional. Started working immediately and had all the stuff moved out very quickly so I didn’t have to wait around long. Would highly recommended to anyone.”

Helpful Report

Posted 1 year ago

“Excellent service and on time . Highly recommended!”

Helpful Report

Posted 1 year ago

LoadUp is rated 4.6 based on 7,001 reviews