LoadUp Reviews

Name: LoadUp
Address: 8000 AVALON BLVD STE 325, ALPHARETTA, Georgia
Rating: 4.60

4.6 Rating 7,230 Reviews

90 %

of reviewers recommend LoadUp

Company Reviews

Metrics

4.6

Based on 7,230 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Next Day
On-time Delivery	Greater than 90%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.3 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

Phone:

844-239-7711

Email:

support@goloadup.com

Location:

8000 AVALON BLVD STE 325,
ALPHARETTA
Georgia
30009

Write Your review

Tell us how LoadUp made you happy

Help future customers by talking about customer service, price, delivery, returns & refunds.

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

Whats your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Excellent service. I had my doubts when they pulled up with a van. But they got everything in it with room for a little more. They were fast and polite.”

Helpful Report

Posted 1 year ago

“Today I had the distinct pleasure of working with LoadUp today for a simple couch removal. I was assigned a worker for my removal at 8:10 Am. 7.5 hours later I noticed that the tracker is not working. I reached out to customer service only to be informed by Max & Aaron that whomever was supposed to complete my service is out sick and that there isn't anyone in my area to do this service. I begrudgingly completed the service myself and since their service was no longer required due to their lack of availability, I asked for a refund. I was informed by Max that I would only receive half of total funds rendered for the service due to them cancelling the reservation since they were no longer required. $80 was paid for a service that wasn't even assigned or completed. Please look elsewhere for any of your item removal needs. This was a complete waste of time and money. Customer Service is also a text only service & did respond to my inquiries very quickly until I asked about a refund.”

Helpful Report

Posted 1 year ago

“I was not able to be at my aunts place for pick up and the driver called once he was there to just verify everything that needed to be picked up. Much appreciated that!!”

Helpful Report

Posted 1 year ago

“LoadUp provides such an excellent service! Sometimes you just need some help moving "stuff" around, without the hassle of hiring a moving company. I will definitely use this company again.”

Helpful Report

Posted 1 year ago

“The service was very good and the team was very polite , well behaved personalities. Thanks again”

Helpful Report

Posted 1 year ago

“Next day service, thank you”

Helpful Report

Posted 1 year ago

“Jorge was amazing. We had an appointment from 8-12. He contacted us in plenty of time to tell us he was on a call that was going to take a lot longer then they thought, just incase we had to run errands or go to work for a while. He texted us when he was on the way and when he arrived. The team was nice, thoughtful and very helpful. Would so recommend them to anyone.....”

Helpful Report

Posted 1 year ago

“Communication was fantastic. Driver notified prior to pick up. Everything went on time and smoothly.”

Helpful Report

Posted 1 year ago

“Fuad was very nice and professional and fast! He was done in no time!”

Helpful Report

Posted 1 year ago

“The gentle were excellent.”

Helpful Report

Posted 1 year ago

“Couldn't be more pleased with the experience. Terrific guys who were a pleasure to have in our home.”

Helpful Report

Posted 1 year ago

“Thank you for very professional work!”

Helpful Report

Posted 1 year ago

“To my surprise, they did great job and it was done fast, too!”

Helpful Report

Posted 1 year ago

“Customer service was outstanding and responsive with updates.”

Helpful Report

Posted 1 year ago

“I searched for a company to remove a couch for my daughter. LoadUp was very professional from initial call to final call with Jamel who removed the couch. I was kept informed from beginning to end. The cost was extremely reasonable. A substantial difference from the competition. Will recommend n use them again.”

Helpful Report

Posted 1 year ago

“These guys were awesome fast and friendly,I want to give 10 stars.”

Helpful Report

Posted 1 year ago

“The service was great, they were on time and very nice, great staff! Highly recommend!”

Helpful Report

Posted 1 year ago

“Friendly, polite and efficient. Thank you !”

Helpful Report

Posted 1 year ago

“Do Not Use This Service. It is a scam. Approximately 3 weeks ago, Movers were scheduled to move items between hours of 8-12. The contract indicated it was a switch out. Meaning a dresser from a storage facility to an apartment. Other items in the storage facility were to be removed and discarded. It was a 2 man job. The loader arrived at the storage facility with a pickup truck loaded with oil cans. Moreover, he could not possibly move the dressers alone. Moreover, the Loader arrived at the facility well past the agreed up times of 8-12 pm. Although, the problem was on Loadup's end, I did not receive a refund. Also,the loaders have to dispose of the discarded items at their own expense. They barely make any money. DO NOT USE THIS COMPANIES SERVICE, IT'S A SCAM!”

Helpful Report

Posted 1 year ago

“Great service! Arrived early and quickly loaded the items. Would use again.”

Helpful Report

Posted 1 year ago

LoadUp is rated 4.6 based on 7,230 reviews