LoadUp Reviews

Name: LoadUp
Address: 8000 AVALON BLVD STE 325, ALPHARETTA, Georgia
Rating: 4.59

4.6 Rating 6,990 Reviews

90 %

of reviewers recommend LoadUp

Company Reviews

Metrics

4.6

Based on 6,990 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Next Day
On-time Delivery	Greater than 90%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.3 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

Phone:

844-239-7711

Email:

support@goloadup.com

Location:

8000 AVALON BLVD STE 325,
ALPHARETTA
Georgia
30009

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“Setting up the service was fast and easy, and the representative, Belle, was really great to work with. LoadUp movers came the very next morning to collect items and will donate furniture to Tacoma's local charity organizations. Huge relief and weight off my shoulders!”

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Posted 11 months ago

“It was a small job done quickly and well. Thank you.”

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Posted 11 months ago

“Keith and his partner were very nice, professional and prompt. They got a heavy treadmill down the stairs quickly and without issue. I really appreciate their service.”

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Posted 11 months ago

“Professional service Prompt arrival I would use them again”

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Posted 1 year ago

“Very pleased with this service. Scheduling was easy and I received several notifications for my pickup. Bronze and his brother were very friendly and polite. Would definitely use this service again.”

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Posted 1 year ago

“Load up crew very professional and provided updates on arrival. Customer service responded very quickly with info.”

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Posted 1 year ago

“They are driving me absolutely insane. The service was fine, but they call, text and email me multiple times a day asking me "how they did" and I've asked them to please stop contacting me after I told them the service was fine. PLEASE FOR THE LOVE OF G-D STOP CONTACTING ME.”

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Posted 1 year ago

“The absolute WORST EXPERIENCE EVER! Driver arrived 2+ hours after the cut off window. I was never notified that he was going to be late! Customer service was a joke! 10/10 WOULD NOT RECOMMEND!”

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Posted 1 year ago

“Driver Gilberto never showed and then took a pic in front of my house and falsified a pic showing a couch on his truck he been had in his phone similar to mine and sent it to his boss now they think he picked up my couch/loveseat which is false I still have my old couch/loveseat at this point refund me my money what kind of people are they hiring in this company for Gilberto to lie about doing his job this my first time using this company.”

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Posted 1 year ago

“Driver never showed and took false picture in front of my house and had some couch look similar to mine he loaded on his truck and took a picture that was not my couch I have made several complaints this was my first ordering from u guy never again and I put it all on social media please go look at the video I sent you a note what time it is and the day and I still got this merchandise still in my home right now”

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Posted 1 year ago

“Julian and Randy were awesome! Friendly and prompt. Very professional and efficient. Highly recommended.”

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Posted 1 year ago

“Garvi my driver picked up all pallets and sent pictures to ensure that his service was complete. Thank you for your hard work and dedication. Blessings”

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Posted 1 year ago

“Raphael and friend were on time, polite, respectful, and efficient.”

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Posted 1 year ago

“They were very polite and careful when removing two sofas.”

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Posted 1 year ago

“I was not too hip on paying up front but I did due diligence. The service provider was excellent. A couple guys texted and showed up on time; I defy you to find men that will work like they did. The job helped an elder Army vet that was drafted for the Korean War. Well done my friends”

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Posted 1 year ago

“They were amazing! Super nice and helped immensely!”

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Posted 1 year ago

“Troy removed my recliner. Great job”

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Posted 1 year ago

“Great service and professional”

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Posted 1 year ago

“Your loading rep did an amazing job in problem solving the best way to move a large treadmill out of my basement without harm to my house or to him! Great job!”

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Posted 1 year ago

“If I could give zero stars, I could. I was given a pick-up window of 8 am-noon for a couch and loveseat. I had a new couch being delivered between 9-noon, which I was unable to change. I contacted LoadUp the day before my service to explain that I really needed my old furniture out before the new one came, and I was told a note would be put in to try and arrive between 8- 9 am and that I could contact the hauler to confirm once I had his number. I had to take the day off from work for this. The day came and the hauler was unreachable. My new couch came and the old furniture had to be moved to the front of the room to make room for it. Multiple texts and emails through the day "reassured" me my stuff would be picked up. Around 5 pm I was told a new hauler was assigned, but it would be 6-8 pm and possibly as late, but no later than 9 pm, but could I reschedule anyway. Not possible for me due to work. I was told this was an exceptional hauler and they were confident my stuff would be picked up that night. I was able to contact this hauler directly, who also tried to get me to reschedule, telling me it would be closer to 9:30-9:45. 10 pm came so I texted him, his response was he was waiting for AAA as his "car" stopped running while he was driving and he thought it was the alternator. He tried to get be to reschedule later in the week, but at this point I was done with the run around. I'm now waiting for my requested refund. Lesson learned, read deeper into reviews, check BBB complaints and go with a company that may be a few dollars more, but has a much better online reputation and does not take your money up front. I had other things that needed to be removed, but won't ever use this company again.”

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Posted 1 year ago

LoadUp is rated 4.6 based on 6,990 reviews