LoadUp Reviews

Name: LoadUp
Address: 8000 AVALON BLVD STE 325, ALPHARETTA, Georgia
Rating: 4.60

4.6 Rating 7,175 Reviews

90 %

of reviewers recommend LoadUp

Company Reviews

Metrics

4.6

Based on 7,175 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Next Day
On-time Delivery	Greater than 90%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.3 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

Phone:

844-239-7711

Email:

support@goloadup.com

Location:

8000 AVALON BLVD STE 325,
ALPHARETTA
Georgia
30009

Write Your review

Tell us how LoadUp made you happy

Help future customers by talking about customer service, price, delivery, returns & refunds.

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

Whats your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I was not happy with the service I got.”

Helpful Report

Posted 6 years ago

“The WORST experience imaginable. Didn't show up at all the day they were supposed to, which was the day before my new furniture was scheduled to arrive. They actually told me I had to help their truck driver find a parking space in Manhattan! They're clueless. Their customer service would promise to call back multiple times and never did. Finally, the next day they sent ONE person to take away two couches, a very heavy glass coffee table and a rug. Fortunately I paid one of the maintenance guys in my building to help because there was no way he could possibly do it on his own. AVOID AT ALL COSTS. ANY OTHER COMPANY HAS TO BE BETTER. A TRULY TERRIBLE EXPERIENCE”

Helpful Report

Posted 6 years ago

“Moving crew arrived within the pickup window, however, they were ill equipped to process my order. Even though they knew I had a multiple couches, mattresses and box springs to have picked up, they only had a small pickup truck and cart. Not all items fit on the truck, so half of the order was left on the street for pickup later in the day. I get a call confirming that the remaining items had been picked up. However, this wasn't true. Four days later and the items still haven't been picked up and I needed to move them behind the house to allow new tenants to move in. Was a very unorganized and unprofessional team and would not recommend Load Up to anyone. Awful experience. Not worth the price.”

Helpful Report

Posted 6 years ago

“Never showed, never called. Very poor service, would not recommend to anyone.”

Helpful Report

Posted 6 years ago

“Very unprofessional movers. They mixed up the time of arrival, they complained the whole time swearing with profanity about how much they hated doing the job I paid them for and how much it sucked, and how angry they were. I had two pieces of light furniture to move.. They caused some damage to my apartment leaving, and one of the movers brought a lit cigarette into my non-smoking apartment. Pretty terrible experience all things considered.”

Helpful Report

Posted 6 years ago

“Was rescheduled 3 times and they sent a team completely unaware of what had to be removed and had none of the required equipment. If you would like your items to be removed with care and by a team prepared to handle your removal I suggest looking elsewhere.”

Helpful Report

Posted 6 years ago

“I used Load Up once previously and it was a great experience. This most recent experience was the opposite. I was contacted to adjust my scheduled pick up time to the next day and I agreed. The truck showed up over six hours late after 9:30pm. They were jawing each other and nearly took my front door off. They were in and out in twenty minutes but it was not a good twenty minutes.”

Helpful Report

Posted 6 years ago

“I had a brand new Avocado Mattress worth about 2,000, it was pretty much brand new and was suppose to be picked up and delivered to Native American charity. The lady that came to pick it up was very careless with the mattress in my opinion, drug it through oil and dirty concrete and threw it in a flatbed trailer full of trees and dirt, ruining the mattress in a matter of a couple minutes. It was very unprofessional, in my opinion and really sad to see such a great allergy free, handmade beautiful mattress get so ruined before donating it to someone in need. It genuinely was terrible for me to see. :( I am glad it made it to the charity but when I called the charity, they did express that it was in fact damaged. Makes me sad.”

Helpful Report

Posted 6 years ago

“What do you mean junk pick-up? A brand new leather sofa and chair were picked up for a Costco return. Please explain.”

Helpful Report

Posted 6 years ago

“We are a Sleep Study Company and we hired Load up to remove a hospital grade bed and mattress from one of our rooms. We had previously informed Load Up of the dimensions, weight of the items, and explained the difficulty level of the job. Load Up confirmed that any job was possible and assured us that both items were going to be picked up with no problems. We got confirmation that BOTH items were picked up via email and never got a phone call as promised. We were later informed by the sleep technician that "they walked in, saw how difficult it was to remove the items, and left without completing the job." This happened twice, after having multiple conversations with management who all confirmed that it would be made right. The company has yet to pick up said items and refuse to give us a full refund for the services that were not provided. They have provided horrible customer service, and we do NOT recommend them to anyone.”

Helpful Report

Posted 6 years ago

“Paid for 3 movers - only 2 arrived Furniture was left at my dumpsters instead of being taken away Damage to walls No follow up from Load Up Customer Service when reported above by phone ☹️☹️☹️”

Helpful Report

Posted 6 years ago

“No one showed up between 8 and 12 as promised.”

Helpful Report

Posted 6 years ago

“Long story short......Loadup managed to show up 5 hours late and cost me a night at the hotel. I scheduled a 8-12pm pickup slot, but the pickup team arrived at around 4:30 without calling me to inform me that they will be late. i called customer service several times to try to connect with the driver and get an estimate time of arrival but the only answer I got from customer service was that driver will be late and will call me before they arrive. Driver never called me until after 4. Entire team never said anything about them being late for 5 hours. No apologies what so ever. Personally I understand that things get in the way and schedules get messed up. However, the pickup crew failed to show the simplest manner. Will not recommend to anybody :(”

Helpful Report

Posted 6 years ago

“Did not think the men that came were very professional.”

Helpful Report

Posted 6 years ago

“They made couple of dents to wall and door, while moving furniture. it’s been almost a week since I send request for taking care of damages, but no response from team yet.”

Helpful Report

Posted 6 years ago

We sincerely apologize for any and all inconvenience created to you during your scheduled pickup and four our slow response to your claim. I would like to let you know that we are looking into this and you should be hearing from someone about a resolution this week. Please give us a call at your convenience if you have any questions or concerns.

Posted 6 years ago

“They rescheduled twice right before the afternoon pickup window so I had to stay home from work 3 different days. Do not recommend.”

Helpful Report

Posted 6 years ago

We sincerely apologize for the inconvenience caused to you during your experience with our company. At times unforeseeable circumstances can arise to make create delays or even reschedules. I would like to let you know that I have alerted the management team to this situation so we can avoid this type of thing happening in the future. Thank you for taking the time to let us know about your experience and we hope you will give us another opportunity in the future to provide you with the service we know we can. Contact the office for a discounted rate on your next booking.

Posted 6 years ago

“4 hours late, damage to my walls and stained my carpet. Totally dissatisfied!!! Waiting for manager and case worker to contact me to settle my damages!!!”

Helpful Report

Posted 6 years ago

We would like to sincerely apologize for any and all inconvenience caused to you during your pickup. I have checked on the status of your damage claim and the driver manager should be contacting you asap. Please reach out to our offices if you are in need of further assistance as we work to reach a quick resolution for you, 877-708-8329.

Posted 6 years ago

“I used LoadUp to disassemble my treadmill in the basement and to have it removed. I itemized everything they asked for (explanation of job, number of stairs involved, what tools might be necessary). When I spoke to the mover on the phone, he thought he was taking a mattress. Before paying for the date, I was told treadmill disassembly and removal was a flat fee of $125 but was charged $135. Not a huge deal but still rubbed me a bit sour. On the day of the job, where I booked a 12pm-4pm slot, I received a call at 3:30 telling me they'd have to reschedule. We set up the reschedule for 1pm two days after that and I was assured, the driver would make it a priority to be there exactly at 1pm because I had paid for the service and it is was on them. They didn't get to me until 6:30pm that night citing traffic. Unfortunately that was hard for me to believe when they opened up the truck and the back was full with other jobs they were doing before they got to mine. The driver even confirmed this to me and told me they had a busy day offloading their haul for the day. I would have been perfectly reasonable with them doing other jobs that day, but we had confirmed for 1pm after the initial cancellation so it felt pretty poor practice, that the movers were doing jobs before taking into consideration mine, which was priority. When they showed up, they were pretty unequipped at disassembling the treadmill. So we had to get it out in one piece. I had to help as it was easier with three people instead of just the two that showed up. In fairness, the movers that showed up were new the area and genuinely good people. I'm not sure if this was an isolated incident and I'd rather not have them face backlash for the situation at large, I just felt this was handled very poorly. I had initially recommended LoadUp to a friend before purchasing the service, but have now told them about the experience and they will be looking elsewhere. Unfortunately I will be to. I would have more than pleased to have LoadUp move and assemble my new treadmill but unfortunately I'll have to be going with a competitor.”

Helpful Report

Posted 7 years ago

Thank you for taking the time to let us know about your experience, Steve. It is impossible to grow and maintain excellent service without valuable feedback such as this from our customers. We sincerely apologize for any and all inconvenience to you during this process and thank you for your patience. I did look into the charge on this booking and do see how you booked for a total of $135. Unfortunately, there is not an option for $125 on our website as the additional is a weight charge, but our development team is hard at work to update our system to make booking is easier and more efficient for our customers. I have issued back the $10 to your card and an additional refund for the service you experienced during this process. We hope you will give us another opportunity in the future to provide you with the service we know we can. Thanks for choosing LoadUp!

Posted 7 years ago

“Very disappointed. I called Go Load the morning of our scheduled pick up to confirm that they would be calling me in advance of their arrival. At that time, I was assured that I was on the pickup list for the day and that the driver would be giving me a call. When I still hadn't heard anything by 3:10 pm, my window being 12-4, I became concerned. I called the company and was told that I was still on the pick up list for that day. The representative from Go Load stated that she would call the driver manager to confirm, then would call me back. I never received a phone call. Five minutes before the end of my pick up window, after I had been waiting at home for 4 hours, I again called Go Load. At that time I was told that the driver who was supposed to pick up my mattress had had a family emergency and hadn't come in at all that day. No one ever called to let me know this, and as a result I spent the better part of my day waiting. The company did finally find someone to pick up the mattress, but this was only after multiple calls from me. That driver did not arrive until 5:15. While he was nice enough, he did not seem to know anything about the return process, and did not offer me a receipt for the pick up.”

Helpful Report

Posted 7 years ago

Thank you for letting us know about your experience. We sincerely apologize for the delay in pickup. Unfortunately, on occasion, there are circumstances that can occur that will cause routes to be delayed or pickups to be reassigned. We do our best to offer up to date communication when these circumstances occur. We clearly did not offer the communication that I know we can in this case. I am glad we were able to reassign your pickup and get it completed as soon as possible. I have also sent you a receipt of pickup and do apologize for the delay. If there is anything further we can do to assist you please give us a call at 877-708-8329.

Posted 7 years ago

“Meh. They ‘forgot’ to put my name on the schedule for the day that I requested my pickup so I had to pick another day. I requested to be one of the first pickups of the day.... however with only 30 min left on my 5 hour pickup window no one had shown up again. I called them and I ended up being the last pickup. Just AWFUL communication between the independent contractors and LoadUp. Also, was pretty expensive. The local thrift store could not work with my schedule so I went with LoadUp. Was three times as much. I guess if you want to care about the environment you have to have a lot of $$.”

Helpful Report

Posted 7 years ago

We sincerely apologize for the negative experience you had with our company. We do our best to offer excellent service with unmatched communication. We clearly missed the mark this time. We have issued a partial refund to your account for the inconvenience and we do hope you will give us another chance to offer the service we know we can. Thank you for choosing LoadUp!

Posted 7 years ago

LoadUp is rated 4.6 based on 7,175 reviews