LoadUp Reviews

Name: LoadUp
Address: 8000 AVALON BLVD STE 325, ALPHARETTA, Georgia
Rating: 4.60

4.6 Rating 7,397 Reviews

90 %

of reviewers recommend LoadUp

Company Reviews

Metrics

4.6

Based on 7,397 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Next Day
On-time Delivery	Greater than 90%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.3 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

Phone:

844-239-7711

Email:

support@goloadup.com

Location:

8000 AVALON BLVD STE 325,
ALPHARETTA
Georgia
30009

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Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“It was dreadful. They postponed me 3 times. Weak customer service and bunch of liars.”

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Posted 6 years ago

“Listed items of their website they could take care of, then emailed at the time of pick up to say they didn't have the right tools, despite the item being in the list of items required for removal and already paid for .”

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Posted 6 years ago

“Not happy with the load up services. The workers took advantage of an elderly person by taking another payment that wasn’t owed. Still waiting to have money repaid by delivery workers”

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Posted 6 years ago

“I was not happy with the service I got.”

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Posted 6 years ago

“The WORST experience imaginable. Didn't show up at all the day they were supposed to, which was the day before my new furniture was scheduled to arrive. They actually told me I had to help their truck driver find a parking space in Manhattan! They're clueless. Their customer service would promise to call back multiple times and never did. Finally, the next day they sent ONE person to take away two couches, a very heavy glass coffee table and a rug. Fortunately I paid one of the maintenance guys in my building to help because there was no way he could possibly do it on his own. AVOID AT ALL COSTS. ANY OTHER COMPANY HAS TO BE BETTER. A TRULY TERRIBLE EXPERIENCE”

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Posted 6 years ago

“Moving crew arrived within the pickup window, however, they were ill equipped to process my order. Even though they knew I had a multiple couches, mattresses and box springs to have picked up, they only had a small pickup truck and cart. Not all items fit on the truck, so half of the order was left on the street for pickup later in the day. I get a call confirming that the remaining items had been picked up. However, this wasn't true. Four days later and the items still haven't been picked up and I needed to move them behind the house to allow new tenants to move in. Was a very unorganized and unprofessional team and would not recommend Load Up to anyone. Awful experience. Not worth the price.”

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Posted 6 years ago

“Never showed, never called. Very poor service, would not recommend to anyone.”

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Posted 6 years ago

“Very unprofessional movers. They mixed up the time of arrival, they complained the whole time swearing with profanity about how much they hated doing the job I paid them for and how much it sucked, and how angry they were. I had two pieces of light furniture to move.. They caused some damage to my apartment leaving, and one of the movers brought a lit cigarette into my non-smoking apartment. Pretty terrible experience all things considered.”

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Posted 6 years ago

“Was rescheduled 3 times and they sent a team completely unaware of what had to be removed and had none of the required equipment. If you would like your items to be removed with care and by a team prepared to handle your removal I suggest looking elsewhere.”

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Posted 6 years ago

“I used Load Up once previously and it was a great experience. This most recent experience was the opposite. I was contacted to adjust my scheduled pick up time to the next day and I agreed. The truck showed up over six hours late after 9:30pm. They were jawing each other and nearly took my front door off. They were in and out in twenty minutes but it was not a good twenty minutes.”

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Posted 6 years ago

“I had a brand new Avocado Mattress worth about 2,000, it was pretty much brand new and was suppose to be picked up and delivered to Native American charity. The lady that came to pick it up was very careless with the mattress in my opinion, drug it through oil and dirty concrete and threw it in a flatbed trailer full of trees and dirt, ruining the mattress in a matter of a couple minutes. It was very unprofessional, in my opinion and really sad to see such a great allergy free, handmade beautiful mattress get so ruined before donating it to someone in need. It genuinely was terrible for me to see. :( I am glad it made it to the charity but when I called the charity, they did express that it was in fact damaged. Makes me sad.”

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Posted 6 years ago

“What do you mean junk pick-up? A brand new leather sofa and chair were picked up for a Costco return. Please explain.”

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Posted 6 years ago

“We are a Sleep Study Company and we hired Load up to remove a hospital grade bed and mattress from one of our rooms. We had previously informed Load Up of the dimensions, weight of the items, and explained the difficulty level of the job. Load Up confirmed that any job was possible and assured us that both items were going to be picked up with no problems. We got confirmation that BOTH items were picked up via email and never got a phone call as promised. We were later informed by the sleep technician that "they walked in, saw how difficult it was to remove the items, and left without completing the job." This happened twice, after having multiple conversations with management who all confirmed that it would be made right. The company has yet to pick up said items and refuse to give us a full refund for the services that were not provided. They have provided horrible customer service, and we do NOT recommend them to anyone.”

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Posted 6 years ago

“Paid for 3 movers - only 2 arrived Furniture was left at my dumpsters instead of being taken away Damage to walls No follow up from Load Up Customer Service when reported above by phone ☹️☹️☹️”

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Posted 6 years ago

“No one showed up between 8 and 12 as promised.”

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Posted 6 years ago

“Long story short......Loadup managed to show up 5 hours late and cost me a night at the hotel. I scheduled a 8-12pm pickup slot, but the pickup team arrived at around 4:30 without calling me to inform me that they will be late. i called customer service several times to try to connect with the driver and get an estimate time of arrival but the only answer I got from customer service was that driver will be late and will call me before they arrive. Driver never called me until after 4. Entire team never said anything about them being late for 5 hours. No apologies what so ever. Personally I understand that things get in the way and schedules get messed up. However, the pickup crew failed to show the simplest manner. Will not recommend to anybody :(”

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Posted 6 years ago

“Did not think the men that came were very professional.”

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Posted 6 years ago

“They made couple of dents to wall and door, while moving furniture. it’s been almost a week since I send request for taking care of damages, but no response from team yet.”

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Posted 7 years ago

We sincerely apologize for any and all inconvenience created to you during your scheduled pickup and four our slow response to your claim. I would like to let you know that we are looking into this and you should be hearing from someone about a resolution this week. Please give us a call at your convenience if you have any questions or concerns.

Posted 7 years ago

“They rescheduled twice right before the afternoon pickup window so I had to stay home from work 3 different days. Do not recommend.”

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Posted 7 years ago

We sincerely apologize for the inconvenience caused to you during your experience with our company. At times unforeseeable circumstances can arise to make create delays or even reschedules. I would like to let you know that I have alerted the management team to this situation so we can avoid this type of thing happening in the future. Thank you for taking the time to let us know about your experience and we hope you will give us another opportunity in the future to provide you with the service we know we can. Contact the office for a discounted rate on your next booking.

Posted 7 years ago

“4 hours late, damage to my walls and stained my carpet. Totally dissatisfied!!! Waiting for manager and case worker to contact me to settle my damages!!!”

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Posted 7 years ago

We would like to sincerely apologize for any and all inconvenience caused to you during your pickup. I have checked on the status of your damage claim and the driver manager should be contacting you asap. Please reach out to our offices if you are in need of further assistance as we work to reach a quick resolution for you, 877-708-8329.

Posted 7 years ago

LoadUp is rated 4.6 based on 7,397 reviews