LoadUp Reviews

Name: LoadUp
Address: 8000 AVALON BLVD STE 325, ALPHARETTA, Georgia
Rating: 4.61

4.6 Rating 7,649 Reviews

90 %

of reviewers recommend LoadUp

Company Reviews

Metrics

4.6

Based on 7,649 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Next Day
On-time Delivery	97%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Live Chat, Email, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5

Phone:

844-239-7711

Email:

support@goloadup.com

Location:

8000 AVALON BLVD STE 325,
ALPHARETTA
Georgia
30009

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“Swift and fast!! Definitely recommend 👍”

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Posted 3 years ago

“Terry and his wife were amazing! Thanks for sending them. And LoadUp made everything very easy in terms of booking and keeping us updated.”

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Posted 3 years ago

“Efficiency, friendly, knowledgeable and reliables. Nancy was great! Thank you!!!”

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Posted 3 years ago

“The movers were very professional and courteous. They arrived at the time expected and finished less than five minutes from arriving. I highly recommend this service to anyone. Prices are very reasonable too.”

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Posted 3 years ago

“Loader Maurice was phenomenal. Our home has very tight corners and we had a very unwieldy couch, he was very patient and kind and spent extra time and care to get the job done. Thank you so much!”

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Posted 3 years ago

“Gordon was great!!! Got everything out in 15 minutes!!”

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Posted 3 years ago

“Loadup promised to pick up between 9-12 on a Friday. Then at 12:10 they text that they have to reschedule to Monday. What BS. Do not trust these peopel - it's like bait and switch”

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Posted 3 years ago

“This bad review is not the company’s fault, but the fault of the loader named James that no showed on the day of pick up and went unresponsive. The help center very kindly rescheduled for first thing the following morning, and to all of our surprise the same loader who no showed and went unresponsive the first day, accepted the job and was unresponsive the second day as well. The company canceled the order and gave me a full refund. It’s a shame that there are horrible contractors out there who accept a job on one end and refuse to actually follow through and go unresponsive. It’s unfortunate that I can’t rate the loader and company separate. But if anyone gets James (his voicemail just says JR) assigned to them for a pick up, call the help center and request a new loader, as James will not show and will not answer his phone.”

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Posted 3 years ago

“Tiago was very communicative and helpful. We appreciate his service. Thank you!”

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Posted 3 years ago

“I understood that my appointment had to be rescheduled due to rain. The new appointment gave me a time of 8-12 via email. The driver spoke to my husband the previous day and said 11-1. Every time we called we were told within the hour…within the hour. We paid for them to pick it up inside. However when they arrived at 3 something, my husband moved it out so it could be outside. I will never use this service again nor recommend it. I would say it was not money well spent. Very disappointed!!!!”

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Posted 3 years ago

“Very quick, pleasant, careful and clean. Very pleasant and cooperative.”

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Posted 3 years ago

“I put in an order to pick up a sofa. The first window that was confirmed was for 12 hours - 8am to 8pm. No one came to pick up the sofa. Customer service apologized and reschedule for the next day, window 12pm-4pm. Again, no call, no one came to pick up the sofa. Customer service asked for another chance and promised someone would come. Another day another window 12pm-4pm. again no call and no one came to pick up the sofa. Customer service promised they would not let me down and would handle it if I gave them one more chance. I did, today 12pm-4pm window. No one called, so I followed up to get the contractor's number. Called. It is just over an hour before the window closes and the driver seemed to think could just come later and pick it up outside the house (no clue), and is over an hour and 20 minutes away from my house. There is no active number to call to speak with customer service, texts are very slow response time and no refund or accountability for no shows. Feels like a scam as I paid in full but have yet to receive any service and have given Load Up many opportunities to make good on their contract. Customer service has yet to return my call despite many messages asking them to call me via text and their call center. There is no live chat function on the website. It is a dead link.”

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Posted 3 years ago

“The driver’s who picked up my items were very nice and professional. I appreciated their help.”

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Posted 3 years ago

“I received a call and text to confirm the service before arrival. Everything went smoothly. Thanks for the great service.”

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Posted 3 years ago

“Paid $124 to have a large screen tv removed. They only sent one guy so I had to help him load the truck. I shouldn’t have to pay full price if I’m doing half the work.”

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Posted 3 years ago

“Very efficient. The process to schedule is super quick. I was able to book next day pick up. A nice guy came within window. I received timely text notifications. Again, very efficient start to finish.”

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Posted 3 years ago

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Posted 3 years ago

“They were quick to respond. Very good customer service. Would use them again.”

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Posted 3 years ago

“Price was much better than others I called and did good job”

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Posted 3 years ago

“Very Professional and courteous”

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Posted 3 years ago

LoadUp is rated 4.6 based on 7,649 reviews