Green Motion Reviews

Name: Green Motion
Rating: 2.40

2.4 Rating 1,003 Reviews

36 %

of reviewers recommend Green Motion

Company Reviews

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Metrics

2.4

Based on 1,003 reviews

Shipping & Delivery
Delivery Methods	Own Driver
On-time Delivery	Greater than 74%
Accurate And Undamaged Orders	Greater than 70%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Customer Service	2.2 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I paid for car rental in advance through Easyjet with my husband named as driver. I always do the booking and my husband does the driving. When we arrived at Glasgow airport to pick up the car, the firm insisted my husband had to pay using a Mastercard. He did not have one with him as always uses his debit card so the company said we had reneged on the deal as we hadn’t read the small print and weren’t eligible for a refund. We had to hire a car from another company. Do not use this firm!”

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Posted 2 years ago

“If I could give zero stars I would. This is hands down the worst car hire company I have ever used. There is no number to call and speak to anybody. I had an accident and have been passed from person to person with no accountability and no clarity on the process. I am still waiting for a resolution. I do not recommend anybody use this company.”

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Posted 2 years ago

“Do not rent a car from this company! We rented a vehicle for two weeks in England and although the associate who helped us check in was lovely, upon return of a car, we were charged $460 for some made up scratches. We took pictures to prove and we are refusing to pay. But it’s just not worth your time or energy!! Look at the pictures—do you see damage?”

Green Motion 1 star review on 10th August 2022

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Posted 2 years ago

“Bate and Switch did not have the car i ordered, then hand to get a car that was out of my budget. Bad customer service called over 24 times and heard back only 2 months later.”

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Posted 2 years ago

“It has been 3 weeks and i didnt recieve my refund”

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Posted 2 years ago

“DO NOT BOOK WITH GREEN MOTION!!!!!!!!!!!!!!! SPEND THE EXTRA MONEY AND GO WITH A BETTER RENTAL COMPANY! Upon our arrival at the airport, we realized that this hire car was located not at the airport, but a $20 cab fair to a random hotel. We waited outside in the cold for an hour to get to the window. Getting the car took a LARGE amount of time. We were not given the car that we booked. We were given an automatic car that cost us $20/per day extra. When we got the car (the only van they had) it was completely smashed up. When we tried to trade it for another car, they informed us they didn't have any vans left. We were basically stuck with it. The van had no satellite navigation and within an hour a check engine light came on. We arrived at our destination, over two hours away and phoned them about the van. We could get NO ONE on the phone. We lost an entire next day of our vacation trying to get someone on the phone or to answer an email. That is their solution, email someone. We had a road side service come and check the van and said it wasn't safe or driveable. Since this company is singularly owned, we couldn't just take it to the closest place, we had to take it all the way back down to London ( pay for the gas of course) and get another van. This van didn't have the scrapes and dents, but it also didn't have central locking. We had to tie the back door hatch with a rope in the back down every time we parked the car. It was absolutely ludicrous. We drove 1500 miles and the thing is, if we'd broken down 10 hours away, we'd still have to have the car towed back down there to get another one. What kind of company operates like this or doesn’t inform their clients that? The complaints department is blatantly ignoring our emails and we're a week out. SPEND THE EXTRA MONEY AND GO WITH ANYONE OTHER THAN GREEN MOTION! It is not worth it to deal with this budget company. Lesson learned and I hope that you can listen to our mistakes and NOT BOOK WITH GREEN MOTION”

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Posted 2 years ago

“I don't normally give feedback to companies, but this time, I cannot stay quiet. I received the most appalling service from Green Motion and want other people to be aware of this and stay away from this company if they don't want to be scammed of money. I booked a car from a third party site, checked in online to speed up the process. Bought the full insurance at the time of booking the car, it costed £50. The documents I was advised to bring with me were the drivers license and ID. I also knew I would need a credit card that is in my name, is valid and has enough funds, which is what I had. On the day of car collection, our plane was delayed by 1 hour. We get there at midnight, tired, we still had about 1 hour drive to the destination. I provided the requested documents at the check in, and the woman tells me my card is expired, it has to be valid for at least 6 months from the pick up date, so I won’t have a car unless I pay €250 for Green Motion full insurance, and €50 deposit. And to do that, I can then use my debit card. I was very surprised by this, because no such requirement was listed on the website where I booked the car from and all the terms and conditions only refer to the name and limit and where there is a mention on "valid", there is no specific term in months. The best thing was, Green Motion T&Cs state that you should refer to the third party T&Cs if you booked through a third party vendor. Anyway I paid that amount, because I needed the car and at midnight, there was no other place to go to to get a different car. That Green Motion representative then tells me how good it was that I provided my flight number, as she would have cancelled my booking altogether because I was late and charged me a late pick up fee, as if it was my fault that the plane was delayed. Finally, I booked a small car, specifically chose a small car, and got a huge one instead. When I asked for a small one, I was laughed at and told they don't do small cars. Probably hoping that I would damage it, so they could collect more money from me. This happened on the 28th June 2022, I formally complained to them on the 1st July. I only received 2 responses, where they did not try to come to any resolution, the last one was on the 18th June. They have stopped acknowledging my requests for the update of my complaint and I am pretty sure they are going to keep the money they scammed off me. Furthermore, they are not part of any association, so you won't be able to take your complaint any further. Everyone who can see this post, please be careful when booking cars online from third party vendors and please stay away from Green Motion as they are not an honest company and will try to scam you as best as they can. When I booked online, I didn't know which company I was booked with until I paid, so if you do get that, cancel immediately. Or best go through another rental company directly.”

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Posted 2 years ago

“This company is terrible!! Beware!! I requested and paid for added insurance and specifically asked if everything was covered, sales person said the only thing I would be responsible for was the $200.00 deductible that was already held on my card. Upon leaving the parking lot TPMS came on, thinking was just adjusting to ambient temperature we just added some air, next day tire was flat. Then my fault I hit the curb damaging other tire. I was mad because it was my fault and I will likely be losing 200.00. When I turned the car in, the lot attendant goes over the car on his knees looking for any damage he can find and that is not an exaggeration. I mention both the flat tire and other tire damage knowing my $200.00 is gone. Then the salesperson inside tells me the insurance does NOT cover tires and glass damage and I am billed $1200.00. Before you rent from here just do a little google search. The third website that comes up https://www.theguardian.com/money/2018/jun/09/green-motion-car-hire-bills This company needs to be run out of business. My goal now is to make them lose more money than they took from me by doing as many bad reviews as I can.”

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Posted 2 years ago

“Avoid Green Motion at all costs. This company's business model is a scam. Maybe it's because they have very poor economic indicators but maybe it's just because they have such a business model”

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Posted 2 years ago

“Avoid Green Motion at all costs. This company's business model is a scam. They trick customers into claiming responsibility for damage that they are not responsible for. My wife and I traveled to Scotland for our ten year wedding anniversary (her first time to travel internationally) and after long flights we arrived at Green Motion only to be welcomed by the worst scam that I have ever fallen for. As of now we are out nearly $5,000 because of mechanical damage that they tried to pin on us. The car broke down literally 5 minutes within leaving the facility. We never received another car but were left without transportation in a foreign country and $5,000 out of our pocket. It is not worth it. Please spend the money to go with a reputable rental company, I wish I had. Additionally, they refuse to contact me. It took 7 weeks for me to get any information from them, and they refused to give me an invoice or any proof that the driver was at fault. I did finally get some documentation 2 months later after filing a complaint with the parent company, but still no one is willing to admit that they took advantage of me. It is without a doubt a scam. I am currently seeking legal advice on how to hold them accountable.”

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Posted 2 years ago

“A word of caution to renters who have children. We specifically chose green motion as we needed car seats for our 2 year and 2 month old. We sent 2 emails to the office to make sure that the seats were available and in adequate state, of which we we assured that there would be no problem as I had read some bad reviews of other rental companies in the UK. When we arrived the process of getting the car was easy enough and staff seemed quite helpful. Then the car seats came out- of which I can only describe as health and safety disaster- they we covered in spore mould and dust, the seat for my 2 month old had no support cushioning and filthy. My wife checked all seats and they were all in the same condition. After refusing to take these seats staff just basically left us to 'get on with it' after spending an hour there a member of staff offered to give us his babies car seat saying that the rental company 'did not care about our situation' While thankful to him we should of have never have been left in this situation. Staff were ill equipped to deal with, when I asked for a name and number of manager in charge I was told I should just leave a review and that nothing could be done for me now. So here is my review- Green motion you left in a state which comprised the safety of my children- disgusting and left my wife in very anxious/ stressed state. I do expect someone to get back to me and I sincerely hope that you do better to take care of children needs in the future.”

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Posted 2 years ago

“After my first experience with the Green Motion, I found that their business is build in an unfair and impudent manner. This is the only car enterprise which is trying to rip off their clients on anything possible. I was late for 1 hour and 30 minutes for my car collection and when I arrived, the counter staff told me that I have to pay additional €40 because they gave away my car to someone else. I mean I could understand if it actually was the case but I saw may similar cars to the one I booked were standing in the parking slot. Clearly he was lying to me and adhering to the Terms and conditions of the company in order to rip off additional €40 from my pocket. The staff was very arrogant and impolite and almost laughing on me when I tried to explain why I was late. I will never recommend Green Motion as their business is build just on trying to get as much money on anything as possible.”

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Posted 2 years ago

“Rented a car from the Gatwick Airport location on May 13, 2022. Purchased insurance at time of rental online. Upon arrival at their office I had to wait 20 minutes for service as the employees dealt with an irate customer. Finally they started to process my rental at which time they informed me I would have to purchase their insurance at a total cost close to my 11 day rental. When I stated that I already had purchased insurance from Lloyds UK at the time of rental and showed my printed policy they stated that they did not accept 3rd party insurance and that I either purchase theirs or would have a 30,000 Pound security deposit charge on my Credit Card. It was then that the clerk informed me that this was the same issue with the previously irate customer encountered and was the reason for the long delay in service. Knowing I had no credit card with a limit this high I was left with no choice but to purchase their overpriced insurance as they clearly stated to me that if I did not purchase or leave the outrageous security deposit they would not rent a car to me. One month after returning home to Canada I noticed another small ($115) charge from this company on my credit card. 2 weeks later I received a 30 Pound Penalty Charge Notice from Brighton City Council for being in a bus lane. While not disputing the charge I wanted to find out what the extra Green Motion charge was for and was informed that it was an administration fee for the Penalty Charge Notice I had received. Outrageous, the administration fee was double the infraction fee. I would recommend all potential customers stay far away from this company as while they initially appear very cheap you will end up paying double the price you initially thought. Stick with a well known reputable company. Upon further investigation of this company after returning home I am not alone in this feeling as their negative customer experiences recorded online far outweigh the positives. Glad I undertook a very thorough inspection of the damaged car upon rental with numerous photos and video as I dread to think what they would have charged me for damaged upon return. Very deceitful in their practices!!”

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Posted 2 years ago

“I hired a car at Heathrow. They took a £2500 deposit because I had my own insurance, then immediately cashed it! A month later and I still haven't gotten it back. They owe me other money for another issue and it seems I may never see it again. As far as I can tell they do this a regular practice, since there's no way to get human contact with them.”

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Posted 2 years ago

“Was given contradicting information, reserved on priceline was told no further payments due at pick up unless adding a driver. Was convinced to spend 283.44 more to rent the car due to surprise fees.”

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Posted 2 years ago

“I wish I have been provided some customer service, but this was not the case. Other than trying to oversell me on an insurance and trying to convince me I HAVE to buy it, nothing else useful happened during check out. Nobody cared to explain to me London Congestion Zone and related charges. Nobody mentioned I will be assigned 60 pounds administrative fee for every SINGLE penalty, nor how I can avoid the penalties to start with. They did not manage to sell me their insurance, but screwed me over with 3 administrative charges for a 2 days rental - more than 200 pounds that could have beeb easily avoided if the agent behind the desk cared about me and my business. I wish I did not have a positive experience with this company in Miami previously, so I would have avoided them. But I learned an expensive lesson and now I know who to rent from. I just hope others won't be scammed like I was with a reasonable rental rate and outrages administrative fee for something they knew well would happen as I was driving into London and I shared this with the rental agent. In the States we can purchase toll charges in advance, in LHR they did not even mentioned it to me, nor the nice fee they charge when congestion zone charges appear on my "driving record"....”

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Posted 2 years ago

“I paid £139 to book a car online for a few days. When I got there, they took 90 minutes to even serve me and when they did they refused to actually give me a car unless I paid for the full premium reduction - this is despite having all the required information, available credit on my credit card etc. There were a lot of people in front of me having similar issues that I thought were just being unreasonable, but it turns out these guys are just crooks. I declined paying the extra insurance (an extra 300gbp) and they didn't give me the car and refused to refund my booking fee. They straight up stole my money and left me and my pregnant wife abandoned. I wish this was an exaggeration. Don't be tempted by their cheaper booking fees, this company is a scam.”

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Posted 2 years ago

“they are scam”

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Posted 2 years ago

“We took a car in Athens, the car was not in good condition, looked all damaged and with many scratches on it...so we took a lot of pictures just in case. We drove it for 9 days normally everything was working fine, but when we came to return it they started saying that they smell the gear and that we need to pay extra 750 euros for it! The staff is very rude and while we were there another couple was complaining that they are charging them extra money for nothing! So it just felt that they would do anything to tell you that something is wrong with the car when you return it and charge you as much as they like as there is nothing official pricing... just what the mechanic says! Stay away from them and rent from a descent company.”

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Posted 2 years ago

“Probably the worst car hire company I’ve dealt with globally. Used the Newcastle airport branch. Very smug staff. Defended errors. Did check the car pre hire. Inside rear not properly cleaned. A pricing policy that relies upon charging for wear and tear. Unrealistically high deposits and poor credit card procedures. No a customer focused organisation. Don’t use them!”

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Posted 2 years ago

Green Motion is rated 2.4 based on 1,003 reviews