“Green Motion car hire, according to Guardian Money, are the most complained about company in this industry. It's not hard to see why. We needed a car fairly urgently and didnt read the reviews as well as we usually do. I phoned prior to picking up to ask if there was some way we could use our digital licences (which are way more secure than cards anyway) to be talked over, shouted at and constantly interrupted when all i was doing was trying to find a solution to a situation. when i arrived at the premises I was told I was not being given a car as i had been abusive on the phone. We were left stranded with luggage and without a car. There were other people in the office all having very similar experiences with the staff at this office and reading further reviews I do feel I actually got off lightly. The fact that I used a broker probably meant they had no way of either upselling or claiming over inflated prices for 'damage' which appears to be their business model based on others experiences with Green Motion.”
“Returned car to Stansted airport, where I was greeted by Tomas. He proceeded to check my car, and managed to find damage on a wheel trim which was 1cm long, he even came and showed me that it had “just been done” as he showed me silver flakes on his finger. He was extremely arrogant in his manner, took over 20 mins to measure the damage, £140 was the fee for this damage. He was probably the worst customer service agent I have ever encountered in all of my years of using car hire agencies. Avoid Green Motion, I wish I had taken everyone’s advice.”
“This place is a total scam. 2,000 hold on credit card then have to have certain level of insurance if you dont want to buy their jacked up insurance and rude as hell”
“If I could give Zero stars I would.
The Newcastle location are deceptive shysters.
The original $303 fee for 14 days, exploded by $550 in ‘their mandatory insurance’. Regardless if you have your own like other companies have.
They then totally confused me and made a new booking. $800 for the new one plus the original $300, which they did not refund.
When I was unsatisfied after 1 day and returned the 14 day rental they charged me $1100 for ONE DAY!!
Even after calling their HQ and writing they declined a Conan sense compromise for the one day and kept all of the $1100.
Unscrupulous, unethical thieves.
STAY AWAY.
MD Pearson.”
“Biggest ripoff I’ve ever encountered as far as car rental. Long wait for van to take us offsite after arriving at Tampa airport. Finally got to rental office with my 12 year old granddaughter only to walk into a converted cheap looking warehouse that was staged to look like a car rental office.
When I heard how badly they were treating the couple in line ahead of us on added insurance fees and sunpass fees (which I never needed). I asked to be taken back to the airport (minus my rental fee for 3 days).
Please stay away from this company and any travel site which promotes them!”
“Reserved a car for a wedding at the Tampa Airport. My flight from Seattle to Tampa was canceled and rescheduled for the following day so I called Green Motion to reschedule the car for pickup 25 hours later. They sent a confirmation of the revised pickup time. I arrived in Tampa and called for the Green Motion car rental shuttle (since they are an airport offsite location). From the time I called to the time I arrived at the rental desk almost 2 hours had expired. When I got to the desk they said my reserved car had been given away because I was deemed a no show. Green motion considers you a no show if you are 2 hours later than your scheduled pickup time. To add insult to injury they decided to charge me for being a no show. I never received a car. Their pickup service took almost 2 hours to get me to the counter. There location is not close to the airport. They charged me as a no show even though I was there. The price is low because they steal from others due to their practices”
“I booked flight, hotel and car through Expedia. Flight and Hotel were as expected however the car rental was a nightmare. Long line and nearly every customer was leaving mad and without a car. We had proof of our FULL COVERAGE insurance but they wanted us to buy insurance through them at an extra $40. per day. We refused and left without a car BUT were still charged for the car rental. I have disputed this with Expedia who responded that they reached out to Green Motion who refused to refund and said they are sticking with the original cancellation policy. I did NOT want to cancel, I wanted to rent the car. I just refused to pay the extra insurance because I have very good full coverage with a million dollar umbrella policy on top of that. They refused to give me a car. Why should I pay? I deserve a refund. Thinking I should file in small claims court.”
“My Ryanair flight arrived late, the Greenemotion office was closed, we couldn't pick up the car, we went the next day and they had canceled the reservation and they didn't give me a car for the four days left until the end of the reservation or the money , I had also taken out additional insurance with rentalcover and they didn't care. My booking number with Greenmotion was 783948862 on 02/04/2024 at Edinburgh Airport and my insurance with rentalcover was 8A8T-K3TY-INS.”
“Green Motion at Miami International Airport is basically an insurance scam. Over a 740 dollars rental, they said I had to pay 1000 additionally for "insurance" despite the fact that 1) I have an extendable insurance in the US 2) I paid additional insurance via Orbitz.
This was not only me. Five of seven people entering the facility with me decided to leave for the same reason.”
“Don’t rent from this company you will be highly disappointed! We were traveling from MD to FL decided to go with this company because they were affordable and when we got up to the front desk they tried to charge us almost $300 extra dollars to rent the car. When we tried to get a refund the front desk clerk said “good luck”. Needless to say they scammed us out of $159 reservation fee not to mention we lost half of a day on our vacation. Worst experience I’ve ever had with a company! Consumer beware the fine print is where they get you and its very interesting wording they use in the contract not the same as other companies in the industry.”
“Dear Sir/Madame I am making a formal complaint against one of your employees called Yasin.
I was taking my eldest daughter and all her belongings to York where she was moving to.
I had to hire a car last minute because of some unforeseen circumstances which was out of my control. I paid £161 to hire a car for 4 days and made my way to your premises in speak. I brought everything I thought was required and Yasin was dealing with me. Seemed like a nice enough guy and informed me I needed NI number to do a dvla check. I informed him that I had never hired a car before but rules are rules. Unfortunately I did not have my NI number and I just could not remember it. I was just flustered and already running late. So I had to return home to Walton to get my NI number.
So now by the time I returned to your rental office I am running over 3 hours later than I had planned but at least I can now move forward and get the hire car and start my journey.
Your employee Yasin asked me for a card for the deposit. He definitely could see I was in such a fluster by this time . I pulled all my cards out of my wallet and laid them on the counter.Yasin could see there was 3 debit cards and a credit card.I know how pre auths work having pre authed thousands of debit and credit cards in the hotel business. I said to Yasin I will just use the same card I booked with and gave him the card I had booked online with. He took that card and then proceeded to take deposit but unbeknown to me had charged me £214 pounds and had not told me. He did not give me any receipts or I would have noticed straight away what a sly and untrustworthy person he actually is.I only realised what he had done after I had packed everything in the car for the York trip I checked my online bank account and noticed an extra payment of £214 on top of the £161 I had already paid for the hire car. I rang your company and spoke to Asin and he just said “oh that’s because you did not use a credit card for the deposit”.
This is absolutely disgusting customer service and I feel that your employee Yasin decided to scam me of £214 because all he needed to say was I see you have a credit card there Mr Mainwaring then you should use that. Instead he actually snatched the debit card from my hand and proceeded to scam me out of a further £214. As I said I have been in hotel industry for over 15 years and I am all about good customer service. This absolute piece of work employee of yours called Yasin is a stain on your business and your faith and suggest you give him some customer care/service training and teach him some human kindness which he lacks because he obviously has no morals and his only thought was to scam somebody who was obviously flustered and was in a hurry and was obviously too trusting in someone who is so untrustworthy.
I hope you resolve this situation asap and I will not take this matter any further. Personally I think you should make your employee Asin return my money from his own pocket and then he will think twice before scamming vulnerable customers.
Regards”
“Fiat 500 - Black (EU23NNH) , miraculously found to have damage on the driver side door on return, £950!! to "repair" this door and damage which cannot be seen by the naked eye. They use this fancy lined paper and reflection to detect a slight wave in the bodywork.
SCAM”
“Was charged above £1000 for a scratch underneath the car front bumper. When I took the car never went underneath the car to check this. The car is the same when I took pictures before going out and that of coming back but the agent who helped me quickly went for that underneath the bumper scratch and said it was me. He acted as if he knew where the scratch was. I check how much it would cost to repair it but Greenmotion hasn't said anything until now.
Disappointed EasyJet shouldn't direct it's customers for these people car hire.”
“I am sharing the mail that I send to Green Emoction
Dear Greenemoction,
I am writing to inform you that I have been a victim of fraud regarding the aforementioned booking. The company that provided me with the car rental services charged me 1017 euros without my consent. I immediately notified my bank to prevent the payment and have also reported the incident to the relevant authorities for further action.
To provide some context, the car broke down just 6 kilometers away from their office upon my return. Contacting them via WhatsApp, I went to their place without inspecting the damage. They demanded a payment of 3000 euros and tried to coerce me into signing a promissory note at their office. Feeling threatened, I disembarked from their vehicle and took a taxi. Unfortunately, due to the time wasted, I missed my flight. As a result, I had to purchase another flight ticket and find accommodation, all of which can be verified as necessary expenses.
I kindly request your assistance in helping me recover the stolen amount of 1017 euros from my credit card and seeking reimbursement for the expenses incurred before considering legal action. Any help you can provide in resolving this matter promptly would be greatly appreciated.
Thank you for your cooperation.
Yours sincerely,
Ibrahim yilmaz”
“They are cheap but it's not worth it. They will try every trick in the book to get you to pay £350 extra when you go to rent the car. I'm sure the reps are on commission for the extra fees. The service is awful and it is miles away from the airport. I ended up walking away and getting the train. It is not worth dealing with them when you know they have taken a huge deposit and are clawing to get into it.”
