GSFCarParts.com Reviews

Name: GSFCarParts.com
Address: Units 21-27, The Fort Industrial Park Dunlop Way, B35 7AR, Birmingham
Rating: 4.47

4.5 Rating 56,523 Reviews

87 %

of reviewers recommend GSFCarParts.com

4.5

Based on 56,523 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 85%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About GSFCarParts.com:

At GSF Car Parts we stock a huge range of car parts for all makes and models. Simply enter your car’s registration or vehicle details to find the right part in seconds.

We offer free UK delivery on all orders over £25 or Click & Collect for FREE in just 30 minutes from one of our 170+ stores across the UK.

Visit Website

Phone:

0121 626 7971

Email:

reviews@gsfcarparts.com

Location:

Units 21-27, The Fort Industrial Park Dunlop Way, B35 7AR
Birmingham
B35 7AR

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GSFCarParts.com 5 star review on 24th July 2025

153

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“parts where acceptable, didnt have the ones on the website in stock at my local gmf (local gsf has closed). waited forever to get served as all staff too busy on the phones to serve customers, finally got the parts. only plus side i see was i had a discount code online that saved me a few quid”

Helpful Report

Posted 5 years ago

“Went to pick a part i ordered online, waited for 10 min at counter, despite a staff member seeing me waiting, did not get served.”

Helpful Report

Posted 5 years ago

“Most items arrived in a few days, very well packaged and care taken with delicate items, such as pollen filters, oil came in a sealed bag which was a nice touch. Quite impressed. However ordered two front wiper blades , and a rear one , ended up with two front ones of the same size and one other front one. Rang my local branch and they wouldn't do a swap, the best the could do was to sell me another blade and arrange a refund from the online part of the business, didn't bother visiting branch and took the loss on the chin, for that reason would only order parts that can't get missed up on picking, I.e oil , filters etc.”

Helpful Report

Posted 5 years ago

“Every time I visit the store you can see few people inside but they are all busy with their delivery orders and the customers are just neglected. You always wait for quite long time before someone attends you. I guess the customers inside the store are more important than any other thing .”

Helpful Report

Posted 5 years ago

“It was really easy to reserve my order and collect it the next day so i cannot fault the turn around and initial service. However the car battery i recieved was damaged which i didn't notice till i got home which meant emails back and forth and a second visit to store to get a replacement.”

Helpful Report

Posted 5 years ago

“Whereas the online shop was a very good experience, the experience in a shop was very disappointing. I had to order another part and was firstly told that I wouldn’t be able to swap the item, then that the price would be doubled as they couldn’t match the same price as per the website which the shopkeeper said was a ridiculous thing. Thirdly he said that I was better to post the item through the post office than through the shop as there was no guarantee the part would get back to you through the shop!! This is a ridiculous state of affairs. You should offer the same deal in the shop as online. Anything else is providing poor service to your customers.”

Helpful Report

Posted 5 years ago

“Box arrived damaged (very flimsy cardboard) one item missing most probs fallen out! But GSF rectified it & sent another on out straight away fair play!”

Helpful Report

Posted 5 years ago

“Prices were great but was clear on needing to buy back and front wipers. Looks like I had until I went to collect. Would say the Reading team were very helpful and sorted me straight away!”

Helpful Report

Posted 5 years ago

“Wipers were the wrong type, listed on website. On the box was the correct model year for the wipers but not for my car. When I took the wipers back to get a replacement which were more expensive the shop said I’d have to place an online order so they could match the online price of the more expensive items, they could not offer the price in store. Also the NGX spark plugs listed for my car caused a misfire and MOT failure so ended up purchasing others direct from dealer to get my MOT, the dealer said it was a known issue with NGX and minis. But they were helpful in the store and the prices are good.”

Helpful Report

Posted 5 years ago

“I bought a battery for my wife's Honda CRV, this was a black Friday deal and great value at £65.I went to my local GSF and showed them the deal. To my utter amazement they said I had to order it online then come back to collect it in 15 mins as they couldn't honour the Black Friday price without an online order. So great price - but a shame that I couldn't just go in and collect off the shelf”

Helpful Report

Posted 5 years ago

“No complaints with the product although the £3.95 delivery was 25 percent of the total purchase price and took five days to arrive.”

Helpful Report

Posted 5 years ago

“Wasnt that great, spent over 10 minutes looking for my order, kept going on different computers so in the end had to do it manually, how can an order go missing? Then all I get after that is emails saying I havent picked up my order then another one saying its cancelled!”

Helpful Report

Posted 5 years ago

“Wrong part provided, ordered via web and number plate option. Told in store that they are correct but alas the drive shafts for my cooper s were 10mm short and failed mid drive. I now need new year box oil, will you provide?????”

Helpful Report

Posted 5 years ago

“I have used GSF numerous times and normally find them to be great....but he most recent purchase was really disappointing. After waiting for an hour for an order to go through the web (click and collect) to benefit from a price which couldn't be matched over the counter....the product (car battery) presented was in poor condition (it had clearly been in the stores for ages or sent out and returned) and did not give me any confidence in the product at all.”

Helpful Report

Posted 5 years ago

“good able to get what I want”

Helpful Report

Posted 5 years ago

“The part I purchased was faulty and then the second and third. Some quality control need to be in place and I’m still waiting on a refund from the first faulty item.”

Helpful Report

Posted 5 years ago

“Good service dissatisfied with adviser asked for receipt paid on card but was told that machine only issues 1 receipt I explained I needed a receipt but still didn't get one not really happy”

Helpful Report

Posted 5 years ago

“There were three or four members of staff in the store but only one serving, I just wanted to pay and go! I had to wait 10 minutes to be served as the customer in front was having a chat about his VW Golf 1500cc engine troubles. Well you did ask!”

Helpful Report

Posted 5 years ago

“We were happy with the parts but got a reminder to collect the order, the parts had been collected and were already on the car, a call was made to say the order had been completed and fitted, two days later another reminder asking us to collect the order, we emailed back this time to advise we already had the parts but the email bounced back so hopefully this can be looked in to.”

Helpful Report

Posted 5 years ago

“Great price, poor reception in Birmingham. The parts delivery is not prepared in advance and the guy was spending lots of time going in the warehouse and coming back with each part.”

Helpful Report

Posted 5 years ago

GSFCarParts.com is rated 4.5 based on 56,523 reviews