“I received good service & advice before purchasing & installation of the carpet. Installation was quick once the carpet arrived & the guys installing were friendly & great to deal with. They did a great job & i am very happy with the finish. Would recommend to others & use them again myself.”
“Very happy with the outcome of the new carpet in our house. Franchisee was fast and efficient and followed up after installation. The install guy worked like a machine and did a fantastic job in two days (about 100m2 of carpet). From confirmation of order to carpet install was about six weeks which was fine as the carpet had to be made for the job and it gave us plenty of time to finish a few odd jobs around the house in readiness. Install was on time, as in when they said it would be!”
“After scouting every possibility in all of Taupo, Andrew pulled up with the perfect selection of both laminate and carpet. I couldn't be happier as the customer service before, during and after installation has been exceptional and as promised the installation was done in record time!”
“Very happy with the service from Harrisons Timaru. Very responsive to contact and explained everything as it would happen. Lovely guys who did the installation and I couldn't fault anything in the whole process from quote to install. Would definitely recommend the Harrisons team.”
“From the time of request for quotation, up to the final laying, Harrisons Johnsonville handled the entire Project very professionally, with no postponement of the promised dates. Professionalism included a fine description of the material, date fixing and task handling. Moreover, the client's confidence was won over friendliness.”
Hi,
Thank you for your feedback. I am so sorry that you had a break down in communication with your local businesss owner. That is very disappointing.
I will address this with the business owner involved to determine what went wrong.
Kind regards,
Customer Care
“It was great communication and good resposne at the begining when we trying to get the quote. Once we agreed the 50% deposit, that where things turns sour. Harrisons doesnt want to confirm or anything. No communication, no repsonse to email for 2 days. But the installation(incomplete,maybe) was done as per agreement. There were only 2 screws put on the holder where it requires 4/5. Ref Photo attached. The package came with lots of screws and tracks, but only half been done. The technician took rest of them with him to may be throw it away. That should atleast been given to me, so I might have done the DIY.
We got the invoice on the sameday to pay for the rest of the 50%, which is OK. Because, that is part of the agreement. Still I havent recived Flybuys yet. Hopefully get it soon.
Overall, I have the working curtains and blinds, installed. But I do not have the confidence that it has been done properly. I would never do it with this people again.”
Hi Saravanan,
Thank you for your feedback. I was very sorry to hear that you were unhappy with the communication and installation.
I will follow up with the business owner to contact you about checking the installation of the blinds. The Fly Buys can take a little while to come through but I will follow up on these also.
Kind regards,
Customer Care
“Heather from Harrisons Carpet & Flooring West Auckland was brilliant! Knowledgable, efficient, friendly and professional.
I won't hesitate to call her again when I have my next carpeting mission!”
