Harrisons Carpet & Flooring Reviews

Name: Harrisons Carpet & Flooring
Address: 418 Lake Road, Takapuna, 418 Lake Road, Takapuna, Auckland Region
Rating: 4.71

4.7 Rating 5,143 Reviews

94 %

of reviewers recommend Harrisons Carpet & Flooring

Company Reviews

Metrics

Info

4.7

Based on 5,143 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Over A Month
On-time Delivery	Greater than 90%
Accurate And Undamaged Orders	100%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	2 - 3 Hours
Customer Service	4.8 out of 5

Visit Website

Phone:

0800 421 001

Email:

customer.care@hah.co.nz

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Harrisons Carpet & Flooring 5 star review on 16th June 2024

John Burton

Sylvia Clark

Harrisons Carpet & Flooring 5 star review on 9th June 2024

Steve Webster

Harrisons Carpet & Flooring 5 star review on 2nd June 2024

Julian Smith

132

Anonymous

Anonymous // 01/01/2019

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“Kelly arrived on time and was very helpful with my decision on what carpet to select, carpet laid is of high standard”

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Posted 6 years ago

“Daniel and Renee are just fabulous. Couldn't ask for better communication and professionalism. Have used at a number of properties and will definitely be my first port of call in the future. team @ managemyproperty”

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Posted 6 years ago

“Good service, but more advice offered for best options around foot traffic would be helpful. Also, carpet edge tacks poke through and can be felt.”

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Posted 6 years ago

Hi, Thank you for your feedback. I have asked the Business Owner to contact you around the tacks poking through the carpet. Kind regards, Customer Care

Posted 6 years ago

“We are very happy with the final result. We have found all staff we communicated with very helpful and efficient.”

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Posted 6 years ago

“Dealing with the local franchisees Paul and Treena was great. Good communication, detailed itemized quote and tradesmen/installers rocked up on the arranged date. The quality of the installation was poor (two unsatisfactory joins in the hall and one in the lounge and carpet not turned down properly up to tiles in the kitchen). As a tradesmen myself I struggle to comprehend how they shook my hand smiled and drove away on completion when they would have been well aware of the defects and quality of their workmanship was poor.”

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Posted 6 years ago

Hi, Thank you for your feedback. Was sorry to hear that you are not happy with your install. I will get the Business Owners to contact you today. Kind regards, Customer Care

Posted 6 years ago

“Efficient from start to finish. A great service, thank you”

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Posted 6 years ago

“Harrisons Carpet Tim and Debbie from Waiuku were polite,prompt and very helpful. The carpet took only 2 weeks to install.Good professional service that I would highly recommend.”

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Posted 6 years ago

“We recently had our whole house re-carpeted by Harrisions and were extremely happy all round with the service. We had a couple quotes done by other companies and Harrisions not only came in cheaper but we also feel the carpet was much better too. We asked Harrisions to do our project in 2 stages as we were painting rooms and renovating our home which was no problem for them at all. We had them come in and carpet 80% of our home in stage 1 and then we re booked them for 1 and half months later to complete the rest of the project once we finished painting. Devon was really great to deal with when making the decisions on brand, colour and under lay options and Michelle was fantastic with the bookings and email communications. The Installers were friendly and did a fantastic job. Highly Recommend Harrisions for an all round great service. Cheers Guys.”

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Posted 6 years ago

“The layer was prompt, tidy and informative - we are very pleased with the finished product and will return to Harrisons for the next step in our carpet refurbishment.”

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Posted 6 years ago

“Shirley arrived fully armed with samples, knowledge, and plain old good taste. She listened, advised, and followed up in a most professional manner. The flooring contractors were similarly careful, cheerful, and most professional (the vinyl laying was millimetre-perfect, the carpeting immaculate). Overall, a great experience: very highly recommended.”

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Posted 6 years ago

“Not at all happy with installation, many little problems, just "swept under the rug" so to speak. Please see my response to your questionnaire for specific details.”

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Posted 6 years ago

Hi Grant, Thank you for taking the time to give us your feedback and your response to the questionnaire. Kind regards, Customer Care

Posted 6 years ago

“Very informative and friendly to deal with would recommend to others”

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Posted 6 years ago

“Great service. Thanks”

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Posted 6 years ago

“Sue Turley and her team at Harrisons we’re so helpful and reliable. I would recommend to anyone.”

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Posted 6 years ago

“Apart from some delays with delivery it was a good job and the carpet and lino layer did a great job. Thanks to him!”

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Posted 6 years ago

“Thank you your assistance made this such a great experience! 😘”

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Posted 6 years ago

“Great service, on time good price excellent laying of carpet,thanks”

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Posted 6 years ago

“Great communication throughout. Loved our consultant , not pushy and just there to help you make your choice easier. Plenty to choose from and made it all a very easy process. All written instructions are clear and easy to understand. Would recommend , loved our end result , looks great and feels feb. Thanks Harrisons”

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Posted 6 years ago

“What an amazing experience we had with Harrisons, our in home consultation was super useful and Dan helped point out things we hadn’t considered. We love our new carpet!”

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Posted 6 years ago

“Awful accusatory email because of bad customer service . Whangarei. If they had sent an email with an apology or shown a bit of empathy I wouldn't be writing this. They took it for granted that I would know that doors need planing after install. I read it in the docs but as no one said anything to me I assumed mine were ok. I sent them an email and got one back with misinformation and quite accusatory. Whangarei need customer service training.”

Helpful Report

Posted 6 years ago

Harrisons Carpet & Flooring is rated 4.7 based on 5,143 reviews