“Everything we cancelled our order and got our deposit back which was a shame as we had had a great experience with harrisons at our previous house. We felt we were rushed into our decision and was not happy with the quote, after thinking about 3 days later we rang the agent (Earl) to ask to delay this order as we felt rushed and wanted to research it more, we were told we couldn't do this as the carpet was cut And on its way. We hadn't heard anything so the night before it was due to be laid we rang Earl and he told us
R that there was a rely and the carpet wasn't even made , he had not told us the truth.”
“Installers left my windows open so house wasn't secure and gate unlocked so dog could get out. They damaged my walls in the toilet as well. Also had trouble getting the right price for carpet. Got a price then sales person went back on it. Feel like the service was rude and pushy”
“Nicki was good to deal with in our first dealings with Harrisons but once we started having issues with the Vynal it all went down hill from there. I won't recommend these franchisees to anyone, especially after finding out this isn't the first time with them being involved with an issue with someone else I know and they were also left with a soar taste from there dealings.”
“Colour change in one room where carpet was joined. Cavalier Bremworth rep assured me that it was because I am a one person household and would improve when it had been walked on and the fact that room had a lot of light in meant that it looked different. I accept that the carpet was all off the same roll but it is disappointing that the change remains obvious to me. One room in particular has the problem but my living room also looks different from a join which runs right across the room 1050mm from the ranch slider which is my main entrance.”
