“Very understanding and responsive to our changing installation date. Very good advice and time given on carpet selection. Great installer who worked hard to meet deadlines.”
“Product is fine but installer left without checking if install was correct. I suspect this was because they removed the cablling underneath then laid the carpet leaving me to pull it up, reinstall cablng and modify and re-lay carpet. This was despite specific instructions to lay product over cables. Follow up with sales team resulted in a 'it was a miscommunication' but no offer to remedy the issue.”
Hi,
Thank you for your feedback, I am sorry to hear that your instructions were not followed. This would have been frustrating.
If you need any further assistance then please contact the Customer Care team.
Kind regards,
Customer Care
“We are extremely pleased with our carpet. The entire process was so professional and easy. Amanda was always responsive and helpful. The carpet layers were supreme as well.
Thank you.”
“Very easy rep to deal with. A pleasant no stress experience. Installation was quick an good quality. Will definitely be using them again in the future.”
Hi,
Thank you for your feedback, I was disappointed to hear that you were not happy with how the install went. I will let the Business Owner know. If you would like to discuss this further please contact us on:
customer.care@hah.co.nz
Kind regards,
Customer Care
“Carpet had multiple faults within two years (top of the carpet has separated from the bottom) and the Feltex insurance guy refused to replace, they only wanted to continue to fix the carpet even though it had frayed at the joins from being fixed multiple times. I had to chase them and call head office to get anyone to listen - finally got replaced but was a huge un nessecary fight. Franchisee did what he could as did the installer.”
Hi,
Thank you for taking the time to give us your feedback.
It sounds like this was a frustrating process but I am glad that we were able to assist you to get a good result.
I hope that you can enjoy the carpet now.
Kind regards,
Customer Care
