Harrisons Carpet & Flooring Reviews

Name: Harrisons Carpet & Flooring
Address: 418 Lake Road, Takapuna, 418 Lake Road, Takapuna, Auckland Region
Rating: 4.71

4.7 Rating 5,143 Reviews

94 %

of reviewers recommend Harrisons Carpet & Flooring

Company Reviews

Metrics

Info

4.7

Based on 5,143 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Over A Month
On-time Delivery	Greater than 90%
Accurate And Undamaged Orders	100%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	2 - 3 Hours
Customer Service	4.8 out of 5

Visit Website

Phone:

0800 421 001

Email:

customer.care@hah.co.nz

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Harrisons Carpet & Flooring 5 star review on 16th June 2024

John Burton

Sylvia Clark

Harrisons Carpet & Flooring 5 star review on 9th June 2024

Steve Webster

Harrisons Carpet & Flooring 5 star review on 2nd June 2024

Julian Smith

132

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Prompt appointment to give quote for recarpeting. Excellent quality carpet and price. Carpet was installed very professionally, and it looks lovely. Thank you David and Andrew”

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Posted 3 years ago

“Have used Harrison’s for my business and home flooring requirements and can highly recommend them!! Excellent customer service, expert advise and high quality product without paying extortionist $$$ Great value and team”

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Posted 3 years ago

“Fred was a pleasure to deal with. He provided good advice and excellent service. We’re thrilled with the end result.”

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Posted 3 years ago

“Excellent company. Very satisfied with our new carpet installation. Would always recommend them!”

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Posted 3 years ago

“Quick service.no complaints”

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Posted 3 years ago

“Great service and product”

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Posted 3 years ago

“Carpet installers left a mess outside the house with dirt from the removed underlay, damaged walls and door frames moving the furniture. Installation had bad finishing with visible carpet joining lines in several places. Had to ask them to redo in one of the places but not all because furniture was already back in place and hard to remove again. Although they were prompt to fix what I asked, the inconvenient of not having things well done the first time was not worth it.”

Helpful Report

Posted 3 years ago

Hi Fernanda, Thank you for your feedback. I am sorry to hear that you were not happy with your install. I am glad that they responded to your concerns quickly but I understand that having to do all of that is frustrating and time consuming. We will speak to the installers about your job and the issues that you encountered. Kind regards, Customer Care

Posted 3 years ago

“Easier to arrange a quote, updates from administrator as to when the material flooring would arrive. Easy payment process deposit 50% balance on install. Installation team professional. Awesome highly recommend Harrison’s”

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Posted 3 years ago

“Helpful advice from the representative, the flooring contractor did an excellent job, very pleased.”

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Posted 3 years ago

“Carpet layer great. Furniture removers grumpy.”

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Posted 3 years ago

“Outstanding service and install.”

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Posted 3 years ago

“Harrisons were not cheap, but they provided excellent service.”

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Posted 3 years ago

“Excellent service, great value and efficient installation.”

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Posted 3 years ago

“Good range of choices and prices, quick response, excellent assistance with matching colours, accomodating and professional”

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Posted 3 years ago

“We received very prompt, professional service from the carpet division and will recommend this division if the company to anyone.”

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Posted 3 years ago

“Harrison Carpet fitted us in between jobs due to previous owners dogs had pee through the carpet and the smell was unbearable. So the boss came out and assured me I would have new carpet in a few days. Sure enough in a few day the carpet arrived. Jamie & JP did a fabulous job of carpeting our whole house. Thank you, much appreciated 😁”

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Posted 3 years ago

“very happy with the colour of carpet and lino.”

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Posted 3 years ago

“Shaun from Wairarapa managed our carpet install, he went above and beyond to make sure we got the carpet we wanted on time as it was part of a new build project. Highly recommend Shaun and Harrisons.”

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Posted 3 years ago

“Unfortunately we had an awful experience with the flooring installer we got. His work was rough and he was super unreliable. So much so we ended up asking if a different installer could help complete and fix the job, the second guy we got was very good and if we had had him the first time this review may have been different. After weeks of waiting for the job to be completed it was finally completed on the last day of the financial year and we were asked to settle the account that day.”

Helpful Report

Posted 3 years ago

Hi, Thank you for your feedback, I am sorry to hear that you did not have a good experience and needed to have a second installer come in to assist. I am glad that the job has been sorted for you now. Kind regards, Customer Care

Posted 3 years ago

“Poor customer service, issues left to me as the client to resolve with the carpet supplier directly. Took many months of following up by me to get to a point of resolution. That should have been left by Harrisons but it was not.”

Helpful Report

Posted 3 years ago

Harrisons Carpet & Flooring is rated 4.7 based on 5,143 reviews