“Shaun from Wairarapa managed our carpet install, he went above and beyond to make sure we got the carpet we wanted on time as it was part of a new build project. Highly recommend Shaun and Harrisons.”
“Unfortunately we had an awful experience with the flooring installer we got. His work was rough and he was super unreliable. So much so we ended up asking if a different installer could help complete and fix the job, the second guy we got was very good and if we had had him the first time this review may have been different. After weeks of waiting for the job to be completed it was finally completed on the last day of the financial year and we were asked to settle the account that day.”
Hi,
Thank you for your feedback, I am sorry to hear that you did not have a good experience and needed to have a second installer come in to assist. I am glad that the job has been sorted for you now.
Kind regards,
Customer Care
“Poor customer service, issues left to me as the client to resolve with the carpet supplier directly. Took many months of following up by me to get to a point of resolution. That should have been left by Harrisons but it was not.”
“We had carpet and vinyl installed by Harrisons and they have done a superb job. Very approachable, accommodating, reliable and great work ethics. We would certainly recommend this business to anyone who needs any floor coverings.”
“We had carpet laid in October 2020 and it was poorly installed. Carpet is fraying and lifting along most edges. In some cases the carpet has lifted completely eg in bedroom doorways and along walls. We contacted Harrisons North Shore in July 2022 asking for advice and how to fix but the email was ignored. No response whatsoever. I would definitely NOT recommend Harrisons Carpet & Flooring to anyone. Poor workmanship and no ownership when there are issues. Very disappointing, especially given the cost of the installation”
Hi Matt,
Thank you for giving us your feedback.
This is definately something that we need to come out and take a look at. When these issues occur we will always come and asses and do remedial work. If it is a product issue then we will seek an assessment by the manufacturer. I can't account for why your email was not responded to but I will help you with this.
I will contact you via email.
Kind regards,
Customer Care
“Clive from Harrison's was friendly, knowledgeable and extremely helpful. Steve who did the installation ad his colleague were highly organised, knew what they were doing and did a fabulous job. Thrilled with the end result and would highly recommend.”
“Excellent quality flooring. Carpet feels so soft and luxurious under foot. Much better quality and price than alternative companies had on offer. Highly recommended Harrison’s.”
“Harrisons were easy to deal with from day one, every step of the way. Our carpet was installed very quickly and we can't fault the installation, the installer was professional, courteous and considerate. We 100% recommend Harrisons Carpet Nelson, thanks guys, loving our new carpet!!”
“Dave from Harrison's was great to deal with- excellent communication keeping us updated on installation dates. Frazer who installed the laminate flooring and Andrew who installed the carpet were fantastic and left the site spotless. Would highly recommend these services.”
