“I posted my review last night. This is your response as cut and pasted from below: "Thank you for your feedback. I understand that this was a long and stressful process for you both. It is disappointing that the outcome has left you feeling so unhappy but I am glad that we came to a mutual resolve".
This is a blatant lie. There has been no resolution. In fact, I've been told: "Yes, you're right, this issue is bigger than initially thought...all the best in reaching a resolution....."”
Hi,
Thank you for your time this morning. As discussed I look forward to working towards a resolution for you. I apologise for my misunderstanding regarding this matter.
Kind regards,
Customer Care
“I have dealt with Harrisons Rodney a number of times. They are extremely easy to deal with, responsive to any queries and go to great lengths to ensure you get what you want - along with top quality product and impeccable service. I would recommend them to anyone without hesitation.”
“Firstly, I’d like to say that the sub-contractor, Justin, did a first class job. The carpet is also wonderful and a good job was done. The vinyl underlay is quite another matter. I’ve been told that the dents and striatal creases caused by a botched “fix” will come right in “about a year”. After speaking to your Complaints team, it seems it’s not that bad- they’ll hopefully come right in a couple of months. Can you please tell me when the lines caused by the botched underlay MDF will stop appearing? There are new ones. Or why the underlayment gives underfoot when we walk on it? Can you tell me why the full cost of the job was debited from my Mastercard before anyone set foot in my home, so that I had no financial recourse. Can you tell me why I paid for furniture to be moved, and, when the installers knew I had a disability, I was told “the boy will help you put it back?” Why, when I asked if my local franchise holders if they knew of anyone who could plane the doors down to be rehung, was I asked for $30 per door in cash, which I paid. Your franchise holder was the person who turned up to do the job, a former bespoke builder. So why do the doors not close, stick and why did he apply so much force that one door jamb cracked? So many whys, not so much help. I was told my timber floors were to blame. The independent assessment I had today evidences that they are sound, but the underlayment far from that. Please don’t ask your franchise holder to resolve this Harrisons. Enough is enough. I have lost all faith. So, Fair Go? Disputes Tribunal? Why not.”
Thank you for your feedback. I understand that this was a long and stressful process for you both. It is disappointing that the outcome has left you feeling so unhappy but I am glad that we came to a mutual resolve.
Hi,
Thank you for your feedback. I was sorry to hear that you were unsatisfied with your Harrisons experience. Please feel free to contact us if you would like to discuss this further.
customer.care@hah.co.nz
0800 279 009
Kind regards,
Customer Care
“very professional service. We felt very comfortable with the workman who installed our carpet, he was very friendly and professional. We were very impressed at how clean he left the house when he was finished.”
“It was such an easy process from getting advice to getting a quote to installation. It was all so easy and the final product turned out awesome. Would absolutely refer friends and family to Harrisons Manurewa”
“Amazing service very impressed with Devon . Also Michelle in office is so professional and helpful very nice lady . Pity there weren't more people out there like her”
“Dealt with Mat. He was very helpful, knowledgeable and returned calls/messages promptly. Guys who installed were very efficient and friendly. I’m extremely happy with my new carpet and everyone I dealt with. Thanks Harrison’s”
“Gena and Nathan are wonderful people to deal with.
We highly recommend them and the products they sell.
We have just put vinyl in the bathroom and toilet and are extremely happy with it.”
