Harrisons Carpet & Flooring Reviews

Name: Harrisons Carpet & Flooring
Address: 418 Lake Road, Takapuna, 418 Lake Road, Takapuna, Auckland Region
Rating: 4.71

4.7 Rating 5,143 Reviews

94 %

of reviewers recommend Harrisons Carpet & Flooring

Company Reviews

Metrics

Info

4.7

Based on 5,143 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Over A Month
On-time Delivery	Greater than 90%
Accurate And Undamaged Orders	100%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	2 - 3 Hours
Customer Service	4.8 out of 5

Visit Website

Phone:

0800 421 001

Email:

customer.care@hah.co.nz

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Harrisons Carpet & Flooring 5 star review on 16th June 2024

John Burton

Sylvia Clark

Harrisons Carpet & Flooring 5 star review on 9th June 2024

Steve Webster

Harrisons Carpet & Flooring 5 star review on 2nd June 2024

Julian Smith

132

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Wonderful, obliging and efficient. Very happy with our new carpet, thanks Rob!😊”

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Posted 6 years ago

“The service and follow through from the people from Harrisons was really great. Would definitely recommend them to anyone looking to install new flooring”

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Posted 6 years ago

“from start to finish Dan and the team were efficient professional and a pleasure to deal with, thank you.”

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Posted 6 years ago

“Very pleased with the service Harrison’s gave us from beginning to end.”

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Posted 6 years ago

“Have never let me down.”

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Posted 6 years ago

“Good value carpet and vinyls. Cheapest of the three quotes obtained for similar products.”

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Posted 6 years ago

“just fantastic, so happy with the quality/match up of the carpet to what was already in the house. thank you Harrison Carpets”

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Posted 6 years ago

“Service was great from phone call to lino being laid.”

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Posted 6 years ago

“Excellent service by Steve and Korrina (North Canterbury). Both were very helpful with our questions and when we found a crack in our foundation they were very accommodating with the install. The installer was excellent. He discussed everything that was going to happen and kept me up to date. The quality of the install is excellent. Highly recommend this crew!”

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Posted 6 years ago

“Harrisons have wide range of products to select from to meet price and/or quality requirements. Harrisons are always pleasure to deal with and helpful in selecting the most suitable product.”

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Posted 6 years ago

“Right from the start our dealings with Harrisons were made very easy. The guys who laid the carpet did a great job and turned up when they said they would which these days is a real plus. We love the feel and warmth of our new carpet and would recommend Harrisons to anyone in the market for carpet.”

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Posted 6 years ago

“Fantastic service - extremely accommodating, rapt with the finished rooms. Many thanks team =)”

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Posted 6 years ago

“Everyone that comes in likes the carpet and the colour we chose”

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Posted 6 years ago

“Well priced and very efficient,”

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Posted 6 years ago

“Exemplary in every respect..stunning craftspeople. Layed vinyl in kitchen, passage and toilet without a join..incredible”

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Posted 6 years ago

“We were very impressed with Peter who did the quote for us, receiving the quote immediately (unlike the other two places who gave us a quote) and also young Zac who laid the carpet for us. A quick competant, friendly young man who did a great job. Have already recommended this company to others.......well done guys, and thank you!!”

Helpful Report

Posted 6 years ago

“I posted my review last night. This is your response as cut and pasted from below: "Thank you for your feedback. I understand that this was a long and stressful process for you both. It is disappointing that the outcome has left you feeling so unhappy but I am glad that we came to a mutual resolve". This is a blatant lie. There has been no resolution. In fact, I've been told: "Yes, you're right, this issue is bigger than initially thought...all the best in reaching a resolution....."”

Helpful Report

Posted 6 years ago

Hi, Thank you for your time this morning. As discussed I look forward to working towards a resolution for you. I apologise for my misunderstanding regarding this matter. Kind regards, Customer Care

Posted 6 years ago

“I have dealt with Harrisons Rodney a number of times. They are extremely easy to deal with, responsive to any queries and go to great lengths to ensure you get what you want - along with top quality product and impeccable service. I would recommend them to anyone without hesitation.”

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Posted 6 years ago

“Very satisfied. Really helpful when needed”

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Posted 6 years ago

“Firstly, I’d like to say that the sub-contractor, Justin, did a first class job. The carpet is also wonderful and a good job was done. The vinyl underlay is quite another matter. I’ve been told that the dents and striatal creases caused by a botched “fix” will come right in “about a year”. After speaking to your Complaints team, it seems it’s not that bad- they’ll hopefully come right in a couple of months. Can you please tell me when the lines caused by the botched underlay MDF will stop appearing? There are new ones. Or why the underlayment gives underfoot when we walk on it? Can you tell me why the full cost of the job was debited from my Mastercard before anyone set foot in my home, so that I had no financial recourse. Can you tell me why I paid for furniture to be moved, and, when the installers knew I had a disability, I was told “the boy will help you put it back?” Why, when I asked if my local franchise holders if they knew of anyone who could plane the doors down to be rehung, was I asked for $30 per door in cash, which I paid. Your franchise holder was the person who turned up to do the job, a former bespoke builder. So why do the doors not close, stick and why did he apply so much force that one door jamb cracked? So many whys, not so much help. I was told my timber floors were to blame. The independent assessment I had today evidences that they are sound, but the underlayment far from that. Please don’t ask your franchise holder to resolve this Harrisons. Enough is enough. I have lost all faith. So, Fair Go? Disputes Tribunal? Why not.”

Helpful Report

Posted 6 years ago

Thank you for your feedback. I understand that this was a long and stressful process for you both. It is disappointing that the outcome has left you feeling so unhappy but I am glad that we came to a mutual resolve.

Posted 6 years ago

Harrisons Carpet & Flooring is rated 4.7 based on 5,143 reviews