Firstly, I’d like to say that the sub-contractor, Justin, did a first class job. The carpet is also wonderful and a good job was done. The vinyl underlay is quite another matter. I’ve been told that the dents and striatal creases caused by a botched “fix” will come right in “about a year”. After speaking to your Complaints team, it seems it’s not that bad- they’ll hopefully come right in a couple of months. Can you please tell me when the lines caused by the botched underlay MDF will stop appearing? There are new ones. Or why the underlayment gives underfoot when we walk on it? Can you tell me why the full cost of the job was debited from my Mastercard before anyone set foot in my home, so that I had no financial recourse. Can you tell me why I paid for furniture to be moved, and, when the installers knew I had a disability, I was told “the boy will help you put it back?” Why, when I asked if my local franchise holders if they knew of anyone who could plane the doors down to be rehung, was I asked for $30 per door in cash, which I paid. Your franchise holder was the person who turned up to do the job, a former bespoke builder. So why do the doors not close, stick and why did he apply so much force that one door jamb cracked? So many whys, not so much help. I was told my timber floors were to blame. The independent assessment I had today evidences that they are sound, but the underlayment far from that. Please don’t ask your franchise holder to resolve this Harrisons. Enough is enough. I have lost all faith. So, Fair Go? Disputes Tribunal? Why not.