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Harrisons Carpet & Flooring Reviews

4.7 Rating 4,973 Reviews

94 %

of reviewers recommend Harrisons Carpet & Flooring

Company Reviews

4.7

Based on 4,973 reviews


Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Next Day
On-time Delivery	96%
Accurate And Undamaged Orders	100%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	2 - 3 Hours
Customer Service	4.8 out of 5

Visit Website

Phone:

0800 421 001

Email:

customer.care@hah.co.nz

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Harrisons Carpet & Flooring 5 star review on 28th April 2024

Harrisons Carpet & Flooring 5 star review on 2nd April 2024

Harrisons Carpet & Flooring 5 star review on 24th March 2024

Harrisons Carpet & Flooring 5 star review on 24th March 2024

Harrisons Carpet & Flooring 5 star review on 10th March 2024

Harrisons Carpet & Flooring 5 star review on 10th March 2024

Harrisons Carpet & Flooring 5 star review on 10th March 2024

118

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Poor workmanship. Took at least 6 months for Tauranga agent to sort out the dodgy work. Never again!! Shop around find a deal on top of it. There are big price variations between company's. You would be surprised. Ask for break down cost. If you cant get that then you can be sure your being ripped off.”

Posted 5 years ago

“Join in carpet came apart was my fault apparently due to having no curtains (in a full renovation). Terrible customer service from agents took 2 months to have fully rectified! Would never recommend to anyone!”

Posted 6 years ago

Thank you for your feedback. As the franchise owner will have explained we will always try and rectify any problems post install and in this case the installer did try and fix the carpet join twice. There was always a complete understanding that the carpet would be replaced if this did not work and we understand this has now happened. These events are not common but we do appreciate that it can be upsetting for customers so we apologise for any inconvenience. Kind regards Harrisons Customer Care.

Posted 5 years ago

“The installation was supposed be completed within one day, booked weeks in advance. Harrisons carpet stated, that installer were going to take a day, and installers stated they had said they would take three days. It turned into a 'he said, she said' issue. Then on top of that, the installers left blades in the carpet throughout the house, and left a huge mess. We had to get cleaners in to vacuum and pick up all blades, and wear shoes on the new carpet, for safety reasons. Then we tried to get hold of them again to use them for the curtains and blinds, for our new home, but never received a call back. Advice: Get new installers and communicate!”

Posted 6 years ago

Thank you for taking the time to get back to us and apologies for the inconvenience. I understand there was a misunderstanding on this particular job and I understand that the local business owner has been in touch with you and discussed further. Regards, Harrisons Customer Care

Posted 6 years ago

“Made a complaint a month ago and got this reply.(see below attached and following reviews page) If reply had been totally factual, we would feel like we were being taken seriously, to a point of some middle ground satisfaction(or best case for us - customer is always right). This reply only states of 1 visit and also following visits cancelled. Actually we did get a visit, month after carpet install, due to our install disappointment. Franchise owner/salesman said we needed more time for carpet to settle/'bloom' and so he would return after he got Manufacturers involved-never heard again. We gave it a year before we contacted Harrisons to get Manufacturer to visit; due to watching a friend going through same with carpet issues like ours. Our carpet did not change in a year and in fact is starting come apart in joins. This year later visit arrangement took several months though. Harrisons excuses were; need to wait for Manufacturers to come back from Xmas holidays and probably be about late January. We had asked mid Dec 2017 to get this visit arranged. Local Franchise owner was refused by us for reinspection, as we did not see this getting anywhere and asked Harrison company to address our complaint. We only got offered another franchise owner visit -which HE decided not to keep; when we had taken time off work. We then wished Harrisons customer service to bring in the manufacturer. They have not done this and stated we have not given them a chance to make a 'report'. We said the original franchise owner had all the evidence and time to furnish a report, a year ago. Their reply below states we 'chose' the carpet and yes we did. Only after advice from the salesman, that the sample he put in front of us was the carpet for the job - as we wished something to perform like Sisal/commercial carpet and not leave lines and marks like our present 7 yr 'young' carpet. So not happy when reply infers we're at fault. Sample is not like our carpet, even we tested it a month later! Latest contact with Harrisons was due to finding out our Flybuys points had never been offered through to Flybuys. They have now done so but got a follow up 'phone call' from Harrison customer service. (What happened to concerned Manager letter writing - email doesn't take much these days?), Was nothing towards our plight of being stuck with a poor performing carpet but more to do with the local franchise owner covering his ineptness; which he has now proven failure in all sectors of our business dealings. So many 'Oh Dears' from the phone caller, I was nearly nauseous. All this flys in the face of their 1st line of their reply - "customer service is a top priority". We have analysed pushing Harrison on their Customer Satisfaction contract policy but when you get in to this, you realize that this will cost you just as much as the original install cost. Layer has to be fully paid again, days off work loss of earnings, house furniture removal and reinstall to dry storage, rubbish removal(and thats a lot on a housefull), damage to our house again, more contractors to pay returning on damage repair, any change in carpet indifference costs. (Wonder if we get Flybuys 2nd pay out time??) Only satisfaction we get moving forward now, is I am over 30 yrs in the construction industry - word spreads and has already cost them probably $30k in lost turnover and I have a lot more yrs in me yet. Their maths isn't very good on this - is it! You have been warned!! THEIR REPLY: Mr Hayes, We’re sorry to hear of your disappointment and assure you customer service is a top priority for Harrisons. You had a full consult from Harrisons and were shown the complete range of carpet from which you chose the carpet that you felt was correct for you. Following install you expressed some concerns and we arranged for our Franchise owner to come back out to view the issues. This visit was cancelled by yourself. We tried to accommodate you further by having another Franchise owner come and view your carpet and discuss your concerns, a standard practice before involving the manufacturers. To date two of these appointments, arranged by us, have been cancelled by yourself making it difficult for us to move forward. We therefore await your co-operation to arrange another appointment. Would you please contact Customer Care on 0800 279 009 at your earliest convenience Kind regards, Harrisons Customer Care”

Posted 6 years ago

“We got a quote from Harrisons & decided not to carpet under the stairs, they said they couldn't give us a refund cause it was only a small area. At a later date we decided to get our garage carpeted & asked if they could lay the small area under the stairs with some left over carpet. I thought it wouldn't be a problem because we had already paid for it. Harrisons said they would do it but only if we paid again & would have to pay the carpet layers a "cashie". I don't think a Company like Harrisons should be asking for cashie??? We are building again & thought I would give them another chance but they haven't replied to my emails...”

Posted 6 years ago

“Don’t use Harrison’s. They have no customer complaint response system. After many delaying offers to assess our carpet problems all we had made available to us, was another Harrison’s franchise manager. Seems to be no unbiased party to get involved after Harrison’s fail customer. We asked for a hard surface type carpet like Sisal as our son only gets round in his wheelchair. We were talked in to a carpet that just doesn’t perform to our request at all. Harrison’s head company seem not to be interested in dealing with their franchise manager of our area, in order to help us out. Also never got the flybuys rewards they boast about and we have fully paid them. Consider the fine print if you must deal with them as it will cost you many thousands of dollars and house furniture removal upheaval if things go wrong and we bet you won’t get a second flybuys reward offer when you pay for them to change your failed carpet.”

Posted 6 years ago

Mr Hayes, We’re sorry to hear of your disappointment and assure you customer service is a top priority for Harrisons. You had a full consult from Harrisons and were shown the complete range of carpet from which you chose the carpet that you felt was correct for you. Following install you expressed some concerns and we arranged for our Franchise owner to come back out to view the issues. This visit was cancelled by yourself. We tried to accommodate you further by having another Franchise owner come and view your carpet and discuss your concerns, a standard practice before involving the manufacturers. To date two of these appointments, arranged by us, have been cancelled by yourself making it difficult for us to move forward. We therefore await your co-operation to arrange another appointment. Would you please contact Customer Care on 0800 279 009 at your earliest convenience Kind regards, Harrisons Customer Care

Posted 6 years ago

“Please refer to comments on my review. I have kept all photos and emails as I am still waiting for the actual replacement stock to arrive. I hesitated doing this review as I hope it will not have any further negative impact on my ability to get what I paid for installed, not a cobbled together patchwork quilt of bits on vinyl stuck into my continuous vinyl floor where glue, that the installer was unable to remove, oozed out of the surface of the vinyl.”

Posted 6 years ago

“I had some vinyl laid in my bathroom and toilet and the workmanship is appalling. There is gaps where the vinyl doesn’t reach the wall and I was told by the man who laid it “ just paint them”, also there are many bubbles where the vinyl is not sticking to the floor. I have had the layer back at least 5 times and it’s still not fixed. At one stage he has cut into the vinyl to let the bubbles out. Now I have been told by friends that he hasn’t put a sealer around where the vinyl meets the shower, now I’m going to have to get him back again.”

Posted 6 years ago

“Newly painted services damaged. Poor customer service and lack of responsibility.”

Posted 6 years ago

“The Carpet Layer was very rude from the time he was meet at door till he left to both of us. I would class it as vurble abuse in our Own home. To the extent we were too frighten to speak or make any comment”

Posted 6 years ago

Thank you for your feedback Margaret. We do take this seriously as there are simply no excuses for rude behaviour. We understand that the installer has sent an apology letter to you and that our local franchisee has been in touch with you. Again our sincere apologies. Kind regards Harrisons Customer Care team

Posted 6 years ago

“Lack of contact despite repeated calling and text messages. Then the 2nd quote advised higher cost but half the Flybuys points. Also haven't received Flybuys for my previous install either. Simply poor service.”

Posted 6 years ago

Hi Matt. Our promotional offers do have a fixed time period which we promote on our website. If a customer does not confirm within that time frame then unfortunately we cannot provide that offer, in this case double fly buys points. Regards, Harrisons Customer Care.

Posted 6 years ago

“Took ages to call to make an appointment to come discuss our requirements. Called to change original appointment, then called at last minute to change appointment again. Didn’t seem particularly fussed when we said that wasn’t convenient! So you’re loss We needed a significant area quoted! Had better customer service from other companies coming to quote!”

Posted 6 years ago

“Not happy with the service at all. Lied to me on the phone. Didn't ring when they couldn't make the install time. Haven't rung me back with an updated install time.”

Posted 6 years ago

Hi, apologies for the lack of communication. Could you please call our Customer Care line (0800 279 009) if you need us to follow up. Kind regards

Posted 6 years ago

“A long wait for vinyl.and then floors sanded ready for vinyl, but it was not even in the country. Alot of misinformation.So another long wait. It definitely put my renovations on hold”

Posted 6 years ago

We are really sorry for the holdup to your renovation. We are checking to see what has caused this situation but often product supply is out of our immediate control when coming from overseas. Kind regards Harrisons Customer Care

Posted 6 years ago

“I wish I'd paid more gone elsewhere and got better service. Dates booked to disrupt your home to lay carpet are fixed not fluid. If your contractors are overworked it is quite wrong to make it the clients problem.”

Posted 6 years ago

Thank you for your feedback. We endeavour to do all installs in the time frames that we discuss with our customer. Apologies in this instance.

Posted 6 years ago

“Haven't heard back from Harrison's since they did a measure for blinds at my place. it's been almost 2 1/2 weeks haven't heard back from them.”

Posted 6 years ago

“Seams extremely visible. Damage to my property. Appalling after sales customer service”

Posted 6 years ago

“Poor installation”

Posted 6 years ago

“Rude, condescending fitters. What's happened to " customer is right" attitude.”

Posted 6 years ago

“Unreliable Contractor and Unprofessional franchisee”

Posted 6 years ago

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Harrisons Carpet & Flooring is rated 4.7 based on 4,973 reviews