“Good service from booking the consultation through to the installation of the carpet. The quality is good at a competitive price and it is great that Harrisons come to your house!”
“Quick to book in consultation and provided good advice. I thought the price was good value and was happy they could fit my install in within two weeks of their visit to the house.”
“swift response to initial inquiry re new vinyl followed by skilled flooring layer who did the job with true expertise -& left no mess for us to tidy up!”
“Made three separate purchases in three different part of NZ. Excellent consistent service from all franchisees and good quality product. We greatly appreciate the lengths achieve to get carpet supplied and installed within a week to meet a very tight time frame. we are very happy customers.”
“Carpet was damaged by water in transit. Delayed installation and inadequate updates provided to us regarding an ETA. We had moved our furniture around only to be told it was further delayed. If it weren't for the excellent installers we would rate the experience 1 star. Will never use Harrison's again. Pitiful.”
Hi Janet, thank you for your feedback. We apologise for the lack of communication and delay during the install process. We have investigated and there has been some operational changes that the franchise owner has put in place that should help the situation in future. Kind regards Harrisons Customer Care team
“Helped to make a decision easy to make. The carpet layers were brilliant as we were dealing with a family bereavement at the time as well - their service was excellent.”
“Took ages to call to make an appointment to come discuss our requirements. Called to change original appointment, then called at last minute to change appointment again. Didn’t seem particularly fussed when we said that wasn’t convenient! So you’re loss
We needed a significant area quoted!
Had better customer service from other companies coming to quote!”
“I found Nicola and Laurence honest and reliable, they made the whole experience of getting new carpet painless. They were very informative about the whole process and were a joy to work with. The carpet layers were also very fast and efficient at their work and did a wonderful job.
Thank you for you excellent service.”
“Service second to none! Sue and her Hobsonville team could not have been more helpful.
Extremely friendly and excellent communication throughout the whole process. They listened to what we wanted and offered fantastic advice and made sure we were happy with our purchase. Dan their carpet layer and his lads were unbelievable, super quick, super tidy and awesome guys to deal with. We are extremely happy with the new carpet and transformation to our home. Highly recommend this team to anyone.”
Thank you Tony for your wonderful feedback. We will pass on to Sue and her team as well as it is always nice to hear that our service is appreciated and that you are enjoying your new carpet.
“One of 2 toilets was not put back in working order when new vinyl was laid. There was no sign to indicate which toilet that was not in working order. The pipe from the cistern to the bowl was only loosely connected, but nothing looked out of place. When flushed, the contents of the cistern flooded the floor. When Harrisons were advised of this, there was a sympathetic hearing but we were told it is not Harrisons' responsibility to re-fit toilets after the flooring is laid. That policy is simply ridiculous, unhelpful and puts the customer to extra expense for no good reason. Harrisons should ensure they put things back in working order and how they found the property. We should not have had to get a plumber in for that. I have used Harrisons 3 times over the years and not struck this attitude/policy before. It has really put me off using Harrisons again.”
Thank you for your feedback and our apologies for the inconvenience. We have spoken to the franchisee, who we understand has been in touch and apologised for the miscommunication that resulted in this outcome. The vinyl layer uplifted the toilet to ensure the best flooring outcome and unfortunately the plumbing was disturbed and he assumed that the tenant would check this before using. It is often a requirement for a plumber to be brought in after install to reconnect services however we try our very best to assist in these cases. Regards, Harrisons Customer Care.
“Fred from Harrisons was very friendly, informative and accommodating to our requirements. Ended up choosing Harrisons over (slightly cheaper) competitors due to the excellent knowledge and service we received. Thanks Fred!”
