Harrisons Flooring Reviews

Name: Harrisons Flooring
Address: 418 Lake Road, Takapuna, 418 Lake Road, Takapuna, Auckland Region
Rating: 4.71

4.7 Rating 5,146 Reviews

94 %

of reviewers recommend Harrisons Flooring

Company Reviews

Metrics

Info

4.7

Based on 5,146 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Over A Month
On-time Delivery	Greater than 90%
Accurate And Undamaged Orders	100%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	2 - 3 Hours
Customer Service	4.8 out of 5

Visit Website

Phone:

0800 421 001

Email:

customer.care@hah.co.nz

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Harrisons Flooring 5 star review on 16th June 2024

John Burton

Sylvia Clark

Harrisons Flooring 5 star review on 9th June 2024

Steve Webster

Harrisons Flooring 5 star review on 2nd June 2024

Julian Smith

132

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Carpet looks”

Helpful Report

Posted 8 years ago

“Quick to book in consultation and provided good advice. I thought the price was good value and was happy they could fit my install in within two weeks of their visit to the house.”

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Posted 8 years ago

“swift response to initial inquiry re new vinyl followed by skilled flooring layer who did the job with true expertise -& left no mess for us to tidy up!”

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Posted 8 years ago

“Just no fuss Great advice. Very professional even though I was probably difficult as I found it hard to make a decision.”

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Posted 8 years ago

“Extremely happy with our carpet, efficient and helpful service, hassle free installation and great quality product. Thanks!”

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Posted 8 years ago

“Made three separate purchases in three different part of NZ. Excellent consistent service from all franchisees and good quality product. We greatly appreciate the lengths achieve to get carpet supplied and installed within a week to meet a very tight time frame. we are very happy customers.”

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Posted 8 years ago

“Excellent service, an amazing team of staff who were reliable and efficient. Outstanding value for money and fantastically installed.”

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Posted 8 years ago

“Carpet was damaged by water in transit. Delayed installation and inadequate updates provided to us regarding an ETA. We had moved our furniture around only to be told it was further delayed. If it weren't for the excellent installers we would rate the experience 1 star. Will never use Harrison's again. Pitiful.”

Helpful Report

Posted 8 years ago

Hi Janet, thank you for your feedback. We apologise for the lack of communication and delay during the install process. We have investigated and there has been some operational changes that the franchise owner has put in place that should help the situation in future. Kind regards Harrisons Customer Care team

Posted 8 years ago

“I love my carpet. Quality seems to be good so far and it's lovely and spongey to walk on.”

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Posted 8 years ago

“Very friendly, reliable service, accessible and kept me up to date”

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Posted 8 years ago

“Helped to make a decision easy to make. The carpet layers were brilliant as we were dealing with a family bereavement at the time as well - their service was excellent.”

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Posted 8 years ago

“Took ages to call to make an appointment to come discuss our requirements. Called to change original appointment, then called at last minute to change appointment again. Didn’t seem particularly fussed when we said that wasn’t convenient! So you’re loss We needed a significant area quoted! Had better customer service from other companies coming to quote!”

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Posted 8 years ago

“I found Nicola and Laurence honest and reliable, they made the whole experience of getting new carpet painless. They were very informative about the whole process and were a joy to work with. The carpet layers were also very fast and efficient at their work and did a wonderful job. Thank you for you excellent service.”

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Posted 8 years ago

“Service second to none! Sue and her Hobsonville team could not have been more helpful. Extremely friendly and excellent communication throughout the whole process. They listened to what we wanted and offered fantastic advice and made sure we were happy with our purchase. Dan their carpet layer and his lads were unbelievable, super quick, super tidy and awesome guys to deal with. We are extremely happy with the new carpet and transformation to our home. Highly recommend this team to anyone.”

Helpful Report

Posted 8 years ago

Thank you Tony for your wonderful feedback. We will pass on to Sue and her team as well as it is always nice to hear that our service is appreciated and that you are enjoying your new carpet.

Posted 8 years ago

“They communicated very well. Was very organised and had excellent carpet installers.”

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Posted 8 years ago

“One of 2 toilets was not put back in working order when new vinyl was laid. There was no sign to indicate which toilet that was not in working order. The pipe from the cistern to the bowl was only loosely connected, but nothing looked out of place. When flushed, the contents of the cistern flooded the floor. When Harrisons were advised of this, there was a sympathetic hearing but we were told it is not Harrisons' responsibility to re-fit toilets after the flooring is laid. That policy is simply ridiculous, unhelpful and puts the customer to extra expense for no good reason. Harrisons should ensure they put things back in working order and how they found the property. We should not have had to get a plumber in for that. I have used Harrisons 3 times over the years and not struck this attitude/policy before. It has really put me off using Harrisons again.”

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Posted 8 years ago

Thank you for your feedback and our apologies for the inconvenience. We have spoken to the franchisee, who we understand has been in touch and apologised for the miscommunication that resulted in this outcome. The vinyl layer uplifted the toilet to ensure the best flooring outcome and unfortunately the plumbing was disturbed and he assumed that the tenant would check this before using. It is often a requirement for a plumber to be brought in after install to reconnect services however we try our very best to assist in these cases. Regards, Harrisons Customer Care.

Posted 8 years ago

“Expert staff and such quick service. My Lino looks amazing. Thank you so much.”

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Posted 8 years ago

“Fred from Harrisons was very friendly, informative and accommodating to our requirements. Ended up choosing Harrisons over (slightly cheaper) competitors due to the excellent knowledge and service we received. Thanks Fred!”

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Posted 8 years ago

“extremely friendly and helpful people”

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Posted 8 years ago

“Very efficient and easy to deal with.”

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Posted 8 years ago

Harrisons Flooring is rated 4.7 based on 5,146 reviews