“I recently wrote a 1 star review regarding harrisons carpet missing out on a $17k contract because they did not respond to my online quote request and did not respond to the phone message I left
They official response from them is that they did not receive the online quote request and they did not receive any phone message because it's a mobile service
There was no apology or sorry our system did not pick it up etc.
The fact is I did leave a phone message with an operator and I did fill their form
Their denial is a pure lie !
You be the judge”
“Never received my quote, reps were rude because I wasn't available for the length of time they wanted to do their hard sell on me. Didn't want to remove their shoes in my house ( I have new wooden floors & she was in heels) Let them wear them upstairs but then he went & trod all over a white rug, really?? You're a carpet company you should know better”
Hi,
Thank you for your feedback. The sales process is determined by how long it takes to measure the required rooms and for the customer to choose the product that they want. It is not possible to give an accurate quote if you have not chosen a product. As you were only available for 10 minutes this did not give enough time for you to choose your product and the quote to be completed.
Kind regards,
Customer Care
“both vynyl and carpet fitters very personable people, with top quality workmanship, would certainly recommend these people to any one considering carpeting or doing vinyl work, cheers Gary.”
“Shane, our rep was as dedicated to giving us carpets that were perfect for us as we were to finding the perfect carpet for us - we thank Shane for his persistence”
“Would not use Harrisons ever again. Got charged $998.00 to supply and lay 2m of lino, with carpet was $4800.00 overall. Have got a slightly larger area completed today for $1400.00 less than Harrisons. I would recommend checking pricing with anyone else before getting involved with Harrisons.”
Hi,
Thank you for your feedback. This has been passed onto the business owner.
When comparing quotes, always be aware that there can be differences in quality that may not be obvious to the eye.
Kind regards,
Customer Care
“We can't rate HARRISON'S CARPETS WHANGAREI highly enough. We recently had them fit carpet to our rental property in Whangarei. As I live out of town I had to choose colours/textures through another franchise which worked out perfectly. Nicola was extremely communicative, like wise Leon and were both very understanding as we had to change our installation dates several times because of Tradee's delays. Nothing was too much of a bother. The time frame with which they completed the job in and the state of workmanship was second to none. CONGRATULATIONS ON A WONDERFUL JOB AND GREAT CUSTOMER SERVICE. 10/10. Would thoroughly recommend.”
“Had the guy come for a quote he only gave us one example seems like he was in a hurry was moaning the last job made him get all the carpet out of his van. Wasn't enough to choose from. I left samples to pick up in letter box txted him never heard back from him. He lost a sale. Not happy. Looking at other carpet places now.”
Hi,
Thank you for your feedback. I have passed this on to the Business Owner. It is disappointing to hear that you did not have a good experience.
Kind regards,
Customer Care
