Harrisons Carpet & Flooring Reviews

Name: Harrisons Carpet & Flooring
Address: 418 Lake Road, Takapuna, 418 Lake Road, Takapuna, Auckland Region
Rating: 4.71

4.7 Rating 5,143 Reviews

94 %

of reviewers recommend Harrisons Carpet & Flooring

Company Reviews

Metrics

Info

4.7

Based on 5,143 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Over A Month
On-time Delivery	Greater than 90%
Accurate And Undamaged Orders	100%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	2 - 3 Hours
Customer Service	4.8 out of 5

Visit Website

Phone:

0800 421 001

Email:

customer.care@hah.co.nz

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Harrisons Carpet & Flooring 5 star review on 16th June 2024

John Burton

Sylvia Clark

Harrisons Carpet & Flooring 5 star review on 9th June 2024

Steve Webster

Harrisons Carpet & Flooring 5 star review on 2nd June 2024

Julian Smith

132

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Whole process from quotation to installation was efficient and we are extremely happy with the end result.”

Helpful Report

Posted 6 years ago

“From initial inquiry to final instillation the people I dealt with were well informed about the carpet selecting/installing process and product. At all points of contact staff were friendly and professional. Time frames were met and at no point was I given any reason to doubt that they would be. I would definitely recommend Harrisons Carpet to others. Thanks for the positive experience team!”

Helpful Report

Posted 6 years ago

“I have very recently dealt with Harrisons on the North Shore - more specifically with Shirley Mash. I cannot recommend her more highly. Shirley visited our home twice and dropped off extra samples when we were indecisive about our choice. She would answer our emails on a weekend and nothing was too much trouble. We feel we are in very good hands with Shirley and Harrisons.”

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Posted 6 years ago

“Great first project - Shannon was a pleasure to deal with and we will certainly use you on the next upcoming projects .”

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Posted 6 years ago

“Prompt and polite. Quick and efficient. Knowledgeable and communicative. End result outstanding.”

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Posted 6 years ago

“Great service and communication”

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Posted 6 years ago

“Great service, and lovely people yo deal with.”

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Posted 6 years ago

“Nice to deal with. Great deals and friendly carpet installers. Good end result.”

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Posted 6 years ago

“Have never dealt with such a reliable company. Friendly well mannered staff. As well as doing a great job of the carpet they left the job so clean & tidy when they had finished.”

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Posted 6 years ago

“Reasonably priced product with timely installation Installers worked very hard from moment they arrived and matched the timeframe”

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Posted 6 years ago

“What a difference our new carpet is. Why did we wait so long it is like walking on cloud 9 our house is so much warmer.”

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Posted 6 years ago

“Excellent service and advice from Geoff .The two installers were brilliant i would have no hesitation in recommending.”

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Posted 6 years ago

“Very good customer service, reliable and good communication, thanks”

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Posted 6 years ago

“Amazing! Thank you so much for your prompt and friendly service Nicola and Lawrence from Rotorua 😊😊😊”

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Posted 6 years ago

“Called out quickly and the install guy was awesome”

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Posted 6 years ago

“I recently wrote a 1 star review regarding harrisons carpet missing out on a $17k contract because they did not respond to my online quote request and did not respond to the phone message I left They official response from them is that they did not receive the online quote request and they did not receive any phone message because it's a mobile service There was no apology or sorry our system did not pick it up etc. The fact is I did leave a phone message with an operator and I did fill their form Their denial is a pure lie ! You be the judge”

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Posted 6 years ago

“Amanda was very helpful and professional The carpet layers did a great job with no damage to the walls :)”

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Posted 6 years ago

“I’ve had a really positive experience with this agency in particular Rebecca who has been fantastic throughout.”

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Posted 6 years ago

“Never received my quote, reps were rude because I wasn't available for the length of time they wanted to do their hard sell on me. Didn't want to remove their shoes in my house ( I have new wooden floors & she was in heels) Let them wear them upstairs but then he went & trod all over a white rug, really?? You're a carpet company you should know better”

Helpful Report

Posted 6 years ago

Hi, Thank you for your feedback. The sales process is determined by how long it takes to measure the required rooms and for the customer to choose the product that they want. It is not possible to give an accurate quote if you have not chosen a product. As you were only available for 10 minutes this did not give enough time for you to choose your product and the quote to be completed. Kind regards, Customer Care

Posted 6 years ago

“We were very happy with Steve and his team, very prompt service, easy to work with and top job on the laying. Thanks Steve”

Helpful Report

Posted 6 years ago

Harrisons Carpet & Flooring is rated 4.7 based on 5,143 reviews