Hello Baby Reviews

Name: Hello Baby
Address: Maylite Trading Estate, Martley, Maylite Trading Estate, Martley, Worcestershire
Rating: 4.40

4.4 Rating 3,385 Reviews

94 %

of reviewers recommend Hello Baby

4.4

Based on 3,385 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 78%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.1 out of 5

About Hello Baby:

At Hello Baby we stock a fantastic selection of Top Brand baby and nursery products in our online shop including furniture, feeding equipment, toys, activities, safety and travel items such as strollers, pushchairs and complete travel systems, all at great prices.

Shipping is FREE ON EVERYTHING to mainland UK addresses and all items can be shipped within 24 hours. We also deliver worldwide.

Visit Website

Phone:

3300430925

Email:

shop@hellobabydirect.com

Location:

Maylite Trading Estate, Martley,
Maylite Trading Estate, Martley
Worcestershire
WR6 6PQ

Write Your review

Tell us how Hello Baby made you happy

Help future customers by talking about customer service, price, delivery, returns & refunds.

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Hello Baby 5 star review on 11th December 2022

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Great delivery time, easy to use site and good customer service - shame I was disappointed by the product itself.”

Helpful Report

Posted 6 years ago

“Ridiculously POOR packaging. Placed two ALEX tots fluffy friends craft kit boxes in a plastic bag for shipping! Of course, the boxes arrived crushed and torn. So this is what I'll have to be giving as a gift and it doesn't look good at all. With all the online shopping I have done in my life, I have never known any shipping department to package something like this so carelessly. Lesson learned. Now I know who to avoid.”

Helpful Report

Posted 6 years ago

Dear Doreen, Thank you for your feedback. We realize that the items could have been packaged more securely especially for an international order. I have passed on the details to the fulfillment team to make sure that items such as these will be handled better in the future. We are sorry for the inconvinience caused. Kind Regards, The Hello Baby Team

Posted 6 years ago

“Excellent quality product , very quick efficient service - thank you”

Helpful Report

Posted 6 years ago

“Very impressed, just as described, beautiful quality. Quick shipping. Thank you”

Helpful Report

Posted 6 years ago

“Great”

Helpful Report

Posted 6 years ago

“Great company, arrived early and it's exactly as described... thank you so much”

Helpful Report

Posted 6 years ago

“Fast shipping to the US and love the tub!”

Helpful Report

Posted 6 years ago

“l 'emballage est très insuffisant, l'enveloppe platique était arrachée.aucune protection du siege toilette.par chance il n'est pas endommagé.”

Helpful Report

Posted 6 years ago

“Quick and easy. Item arrived in NZ within 4 working days using the expedited shipping option.”

Helpful Report

Posted 6 years ago

“Livraison très rapide et sans soucis. Bon suivi de la commande et de la livraison.”

Helpful Report

Posted 6 years ago

“Bon achat. Conforme à la description. Bon rapport qualité-prix. Délai de livraison respecté.”

Helpful Report

Posted 6 years ago

“Was extremely pleased with boxes they were exactly what I wanted and I am sure they will be loved for years to come by the new parents and baby daughter”

Helpful Report

Posted 6 years ago

“Product arrived promptly. Very pleased with service.”

Helpful Report

Posted 6 years ago

“Ordered the tommee tippee closer to nature prep machine on February 6, just received it today, February 14! Shipped to California! That was fast!”

Helpful Report

Posted 6 years ago

“Quick hastle free delivery.”

Helpful Report

Posted 6 years ago

“Diono Radian 5 Lagoon ordered but Black Scarlet receveid... I am disappointed.”

Helpful Report

Posted 6 years ago

“My order was processed and shipped so efficiently - car seat arrived as expected. Competitive price matching to offers elsewhere online for this seat”

Helpful Report

Posted 6 years ago

“Très satisfaite du produit parce qu'il est non seulement très ludique mais également d excellente qualité pour bébé. Ma fille l a déjà adopté +++”

Helpful Report

Posted 6 years ago

“Excellent customer service. Unfortunately, the product arrived damaged however this appeared to have occurred during courier transition. Hello Baby was attentive and acted quickly to resolve this matter to my satisfaction.”

Helpful Report

Posted 6 years ago

“Please do not purchase from this company- I placed an order for a high chair, in the photo it was black, sliver and grey. However, when it arrived it was brown and grey, when I asked to return the chair I was advised I would have to pay for the return as it was a minor discrepancy as they don't state the colour in the description, I advised it was in the title of the item which was pewter but hello baby disagree. They did offer to arrange to pick up my item for £12.99 and they would go half on the price with me if I took down my review of the company, when I refused they withdrew the offer of collecting the item as I wasn't compromising by not wanting to remove my honest review. I wonder how many other customers have removed their reviews based on a bribe. Hello baby clearly don't want customers to have all the information they need to make an informed decision before they make a purchase, the customer service is substandard and petty then adding in the pedantic returns policy it doesn't seem worth it. If you do buy from them you really have to be sure that you wont have an issue with the item, its taken me 10 days to get the information i need to complete the return, it started to feel like they were just trying to put me off. I haven't had my refund yet so this review may need updated again in the near future.”

Helpful Report

Posted 6 years ago

Hello Baby is rated 4.4 based on 3,385 reviews