Uber Support Reviews

Name: Uber Support
Rating: 1.14

1.1 Rating 2,431 Reviews

2 %

of reviewers recommend Uber Support

Company Reviews

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Metrics

1.1

Based on 2,431 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 26%
Accurate And Undamaged Orders	Greater than 69%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	1.1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Uber Support 1 star review on 11th October 2025

Anonymous

Uber Support 1 star review on 22nd September 2025

Puja Singh

Uber Support 1 star review on 24th August 2025

MR Daniel Harris

503

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“U can't speak to someone and the help button in app is worthless. My credit card was charged twice now but I never ordered a ride there's no button in app for that tells u to pick what ride u want to dispute charge on. THERE WAS NO RIDE TO PICK BECAUSE THERE WAS NO RIDE REQUESTED THERE FOR WHY WAS MY CREDIT CARD CHARGED BY UBER. I WENT IN CIRCLES 45 MINUTES TRYING TO INQUIRE ABOUT THE CHARGE.”

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Posted 11 months ago

“Caution! This company is hiring a scammer/ thieves . Scammer from San Diego : name is OBAIDULLAH, his number is 619- 453- 0786. We did not recieved our order and this driver blocked my number, our order was sent to different address. I file a complaint but uber refused a refund.”

Uber Support 1 star review on 19th November 2024

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Posted 11 months ago

“All of a sudden you can’t add an extra stop anymore. I rely on this app and this error has literally turned my life upside down!!!! I use it 2 times a day or sometimes more to get my babies to and from school but that’s my fault for leaning on an “establishment” in 2024 also the prices went up after the election it’s very noticeable”

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Posted 11 months ago

“Awful, can’t speak to a human being”

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Posted 11 months ago

“Worst driver help out there 1 star company.. Bunch of theft from them”

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Posted 11 months ago

“I hate this company 😠 trash corporation”

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Posted 11 months ago

“Privacy is an issue with Uber. If you plan to take an Uber to a certain location and you want to be private about it, you can't delete that specific ride you took. Example: I want to take an Uber to a bar/location, but I don't want my significant other to search my phone next day or even next month and see where I went. You have to completely delete your account, wait about 30 days and then start a new account. But the good news is that you can delete your Uber account and join Lyft until you're ready to join Uber again, if you want to join them again. Uber loses MILLIONS of dollars in revenue because of this issue, which is great punishment for Uber since they don't want to fix this issue. It's a good thing we have the option to join other companies like Lyft, Let Uber deal with the loss v.s. you dealing with an argument with your significant other when they find out where you were.”

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Posted 11 months ago

“One of the driver of oulander L23171 is very bad attitude he directly harras us in the parking we dont know what is the reason he open my door car without my permission and smash the car seat where my baby is seating this is happen yesterday at 2nd december street after 6pm my baby got very scared what he did this is not acceptable driver at all if you can provide the details of this driver so i can file a case against him thank you”

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Posted 11 months ago

“Poor, delayed service, non sense drivers.. Ola is easier ,faster and safe”

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Posted 11 months ago

“Useless.... why uber pays them?”

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Posted 11 months ago

“We will not use Uber again. We reserved a ride and were quoted $43.94 for the ride. We were charged $46.81 (not a problem as the quoted charge is mostly a good estimate, right?), but we were also charged a $2.43 reservation fee and a $9.15 booking fee. Neither charge was mentioned until we received the final bill, so instead of paying around $54 with tip, we paid $69.37. As you may know, Uber customer service is virtually non-existent, so it truly takes an act of god to get help. What a scam. Not an ethical company.”

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Posted 11 months ago

“Had an order delivered to me but the driver said he gave it to the wrong address and went back for it when he delivered the order it was opened and gone through all I got was they would not send the same driver back……No refund 40.00 dollars down the drain …..Do Not Use This Service !”

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Posted 11 months ago

“Worst customer support on planet Earth. Basically stole from me and no recompense”

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Posted 11 months ago

“Uber support does not understand English well enough to grasp the issue being explained to nothing will ever get better.”

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Posted 11 months ago

“They so unreliable Not even here to help people. I request so many rides and they all get canceled or rejected or not found. Yet they still take money from me. Wtf I’m disabled.”

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Posted 11 months ago

“We had two vouchers to our company party and couldn’t even get a ride. It says was issue detected. I tried for a half hour and now we are late. I will never use your services again.”

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Posted 11 months ago

“I ordered Uber green on 15/11/24 at 4.20pm.The trip was from domestic airport to Bermuda Rd st Helliers. The car was dirty small urine, driver was constantly on the phone talking Indian language. I tell to driver that this is not the car I was ordered. He stopped car at McDonald domestic airport, he charged me full price as I was traveling to my current destination. There was issue with app I was trying to restart my phone and lost all trips history. There no recipes on my email address. I was charged again by another Uber driver to finish my trip”

Uber Support 1 star review on 15th November 2024

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Posted 11 months ago

“Your pricing keeps going up and i only live 13 min away theres no reason why i should be paying almost $40-$50 for such a short ride i used to spend $20 to go home this is unacceptable and uncalled for”

Uber Support 1 star review on 14th November 2024

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Posted 11 months ago

“This is the sorriest bunch of individuals that run Uber so ignorant they have an app that does not work. I worked over a week and still have not received my funds. They’re ignorant, robotic selves. Keep sending me the repeated message when their app plainly does not work. They were signed me a fake digital card to use that was declined at Walmart gas station in Lynn Haven Florida. I’ve been unsuccessful. It is been one solid week of still not receiving my earnings”

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Posted 11 months ago

“Tried to set up an Uber account for a ride to the airport. Somehow it was locked even though I've never had an account. I did initially set up an Ubereats account months ago but never used it. Didn't order anything at all. Went back and forth with Uber (ride) support who gave me vague answers about why my account was locked. Something about payment methods. They said I could still use my account but with a different payment method. However, I still couldn't logon and told them that. Next they wanted a photo of my identification. I complied with a photo of my driver's licence. Since then they've ghosted me. I am a male approaching retirement age with an excellent credit rating and no issues with credit cards or credit of any manner to speak of. What is the problem? Who knows as they won't tell me. And so I'm not at all surprised to see that they have a 1.1 rating after 1365 reviews here. Looks like mine will help push that closer to a solid 1. DO BETTER! (please do share my email address with the company)”

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Posted 11 months ago

Uber Support is rated 1.1 based on 2,431 reviews