Uber Support Reviews

Name: Uber Support
Rating: 1.13

1.1 Rating 2,773 Reviews

2 %

of reviewers recommend Uber Support

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1.1

Based on 2,773 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Customer Service
Communication Channels	Telephone, Email, Live Chat

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Uber Support 1 star review on 11th October 2025

Anonymous

Uber Support 1 star review on 22nd September 2025

Puja Singh

Uber Support 1 star review on 24th August 2025

MR Daniel Harris

503

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Bad services in terms of timings. Drivers keep accepting trips while being miles away from pick up point. Making me wait and leave me no choice but to cancel when they don't even move, same for CNG thing. It takes time to fill CND but they still accept the ride and make us wait. Horrible”

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Posted 1 year ago

“I will never use Uber. My phone number changed and I could not any help from the company to reset. The system wouldn’t not let me in. The company said there was nothing they could do. I was told I would have to set up a new account with a different email. I do not have a 2nd email. They said they could not delete the current about either. You cannot contact anyone if you have a problem. If they want help me set up an account I would hate to see what they would do if they overcharged”

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Posted 1 year ago

“No support, email support from India, they will simply send boilerplate emails with no resolution.”

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Posted 1 year ago

“Uber company is becoming useless they are not worth relying now and they don’t deliver food yet they mark the order complete and it takes long to get supporting help We request Uber to improve their services 😥🙏🏻”

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Posted 1 year ago

“Uber consistently overcharges, often double-charging or adding extra fees beyond what’s expected. When you try to ask for an explanation, they completely ignore your concerns and provide no real answers. Their customer service is useless, and it feels like they’re just stealing your money. This platform is unreliable, dishonest, and not worth the hassle. I’m deleting my account for good and will never use Uber again!”

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Posted 1 year ago

“i asked for ride never rec'd it & was charged $5.00 i recently tried to login & was asked for my social security number. that's fraud & will be reported”

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Posted 1 year ago

“If you have a pending charge and have not been found guilty yet, Uber will suspend your account. When asking agents why you can't deliver when the drivers license is still active (Uber makes decision) they continue to read script to contact Checkr. An agent hung up on me. Bad practice to suspend account when a person isn't found guilty and has an active license. Thanks for taking the income I needed.”

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Posted 1 year ago

“I wish I could put 0! They charged me 3x's for one trip. They gave me back one trip charge and I have to dispute the others!? Then we waited at the Airport for an hour, just to receive a text that our Driver canceled, which they charged Me a cancelation fee.”

Uber Support 1 star review on 16th February 2025

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Posted 1 year ago

“Got hung up on multiple times by customer support, given misleading information, charged for the order I never received after being assured of the resolution.”

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Posted 1 year ago

“I,m in m g m casino in washington waiting 1 hour for an Uber driver Cancel me 5 times incredible. One hour waiting😡😡😡😡”

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Posted 1 year ago

“Terrible support, no closure or accountability for corrupt drivers. Do not use.”

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Posted 1 year ago

“Have had decent experiences until now. Order meals and items were missing. customer service stated, "we can't refund you since you didn't pay for them". Attempted to explain it's part of the 17 dollar meals and the customer service rep just didn't understand it was PART OF THE MEAL!! So ultimately I have two half completed meals missing items and I'm just SOL because I didn't specifically pay for fries and colslaw separately from the meal combo option. Oh and the cherry on top some random person pulls up doesnt match the photo nor the car and the rep didn't get the frustrations. So today was a bust no resolution in sight. Greedy company. They definitely lost a customer today.”

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Posted 1 year ago

“Uber delivered my food from a local restaurant 1.5km away from my home... it took an hour for my food to reach me..and it of course was cold. Really angry as Uber have high charges and I am paying for their service. Today was a non- service... Grrrrrrr”

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Posted 1 year ago

“Uber eats will rip you off i suggest not using them.”

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Posted 1 year ago

“Dear Stephen I'm reaching out to report a concerning experience with Uber Eats. Despite being a loyal customer, I've been scammed by the help chat agent and the driver. Here's a summary of the incident: - I placed an order with my correct address. - The driver went to a different location and claimed I wasn't available. - I provided screenshots of our communication, proving the driver's error. - Uber Eats support falsely claimed the driver waited 8 minutes and left, contradicting our communication records. I have call recordings and timestamps to support my claim. I request a refund and demand that Uber Eats investigates this The driver arrived at 15:57 and we started communicating at 15:59 we even had a one min long call were he stated that he will contact support to ensure my refund. But the agents say he waited 8 minutes and could not get ahold of me yet I gave them proof that we were in contact the whole time. It’s honestly not about my R220 but it’s the PRINCIPLE UBER CNT lie and fail to take accountability and think everything will just go away I want my money”

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Posted 1 year ago

“UBERS SHOULD NOT BE CHARGING MORE BC RIDES ARE HIRE IT IS NOT FAIR. PLEASE STOP TAKEN ADVANTAGE OF PEOPLE”

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Posted 1 year ago

“I have never had a good experience with uber never weather it uber eats or drive never I am so fed up after ordering and waiting over 1hour just for food I'm done this is too many times and I had enough”

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Posted 1 year ago

“GET DRIVERS BRUH I AINT GET MY ORDER EVERYETIME YALL AINT PICK MY ORDER UP HOW YOU BAD AT THE SINGLE THING YALL DO BRUH”

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Posted 1 year ago

“Terrible response time, it used to be so much better. Now they respond and disappear and do not resolve issues. I usually have to dispute with my credit card when something is messed up as it takes too long to hear back from uber”

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Posted 1 year ago

“I cancel my Uber account and want it to get my tax statement 1099 NEC, the app did not let me get my tax statement unless I update certain information which I no longer have. The chat agent did not understand my request.”

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Posted 1 year ago

Uber Support is rated 1.1 based on 2,773 reviews