Uber Support Reviews

Name: Uber Support
Rating: 1.13

1.1 Rating 2,773 Reviews

2 %

of reviewers recommend Uber Support

Company Reviews

Questions

Metrics

1.1

Based on 2,773 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Customer Service
Communication Channels	Telephone, Email, Live Chat

Visit Website

Write Your review

Tell us how Uber Support made you happy

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

Whats your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Uber Support 1 star review on 11th October 2025

Anonymous

Uber Support 1 star review on 22nd September 2025

Puja Singh

Uber Support 1 star review on 24th August 2025

MR Daniel Harris

503

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Hi My background is pending since three weeks and Uber support team is asking me to wait another week This is taking forever better to stop using Uber from now”

Helpful Report

Posted 3 years ago

“It’s amazing how this company refuses to get involved in customer issues ! I booked a ride and left a bag in the car by accident with keys to my house .I called the driver twice 2 minutes after drop off and my call was ignored . Now after three hours customer service tells me they are unable to reach them. Currently stranded outside my house at 3am and all I get is some generic ass responses . DONE WITH THIS COMPANY”

Helpful Report

Posted 3 years ago

“I just wanted to add my uber plus card to multiple devices .So i tried to take help of the support but they said that i can’t do it but THE TERMS AND CONDITIONS says that you can use it on multiple devices. So i let it go and said to order a new card the SUPERVISOR left the line and cut my call they don’t understand what the driver is trying to say .I am offended by this if you guys cannot full full your terms and conditions that is against the policies.I NEED ANSWERS FOR THIS AS SOON AS POSSIBLE”

Helpful Report

Posted 3 years ago

“If I could give zero stars I would. Uber charges the most outrageous fees to the restaurant as well as the customer and wants to have no part in the actual service they are part of. Nothing is ever their concern about their process or business model. It may be the worst customer service ever.”

Helpful Report

Posted 3 years ago

“I canceled my food delivery due to 2x drivers being rescheduled, due to canceling the trip. After my 3rd reschedule, which was set to arrive around 11pm, I was over it. I tried to get a refund from their janky customer service team via chat, who basically told me no refunds when you cancel. I asked for a manager or supervisor, and they ended the chat. I was out almost $20, like I actually received no service. I can’t even believe Uber is still in business, they are the worst food delivery service ever. The ridesharde hasn’t been to bad, but I canceled membership due to how bad they treat you with the food delivery. I hope they go out of business.”

Helpful Report

Posted 3 years ago

“Driver was very aggressive because I ask him to open Clima.Then he start to insult me.And gueess what?It seems Uber belive him, that is unbelievable.I don t want to heard about Uber ever.”

Helpful Report

Posted 3 years ago

“They don't speak English. You ask them something they will give you unrelated answer. It's seems like they copy and paste the answer”

Helpful Report

Posted 3 years ago

“Received horrendous customer service. Very unhelpful. Unethical labor practices (outsourcing to India and underpaying workers), quality of customer service has been HORRENDOUS. The worst ever: worst company and worst service.”

Helpful Report

Posted 3 years ago

“My ride was standard good per Uber rules etc, however the driver Muhammad! This guy reports he found my phone i dropped in the back seat, then says to corporate its not mine as I fully characterize my busted screen, color, make, and model. Not to mention this is my company phone so I really need that. This guy wont call back or return it, worst of all this guy only lives two streets over, following my phone on GPS all day n night for 3 nights! I use to live and swear up and down by Uber but it only takes "One Bad Apple" to spoil the bunch. Whats up Lyft?! Looking mighty fine right now!”

Uber Support 1 star review on 8th May 2023

Helpful Report

Posted 3 years ago

“When I finally got to a real person it was like talking to a bot. No matter what I said, he started off "I'm sorry..." and they couldn't do anything about it. I was charged for a reservation, $47.12 for a reservation I didn't make and $7 for a bridge toll when there was no toll for the direction I was going. The drivers I've had have always been polite, efficient and *****, five stars. The customer service is outrageously horrible.”

Helpful Report

Posted 3 years ago

“Taken 11 transaction goin police fraud and citizen advice from a vulnerable lad”

Helpful Report

Posted 3 years ago

“Uber seems to be using the lowest cost and worst overseas customer service call centers. The English is bad, the background noise is horrible, they are poorly trained, many tines they will just hang up on you because they can not quickly help you. This is all signs of uber using the cheapest low quality call center in India.”

Helpful Report

Posted 3 years ago

“Uber isnt making enough money. They have resorted to extortion. They have been charging me $9.99 monthly for a subscription I never signed up for. On top of that, they left me stranded because I saw these fraudulent charges and reported it to my bank. Uber decided to place a hold on my account until I recinded my dispute. I have never been encountered with a company that wouldn't let you speak to a manager. They simply told me that my issue didn't warrant a managers response. Horrible... I would rather walk than rescind my dispute.”

Helpful Report

Posted 3 years ago

“Uber employ one of the most stupid people, one can imagine. Not sure where they answering phone calls and respond messages from, sounds asians, but extremely appealing. Fraudulently used my card, 10-15 times you tell them you don't know the person, you never heard the name. Instead of action, they fob you off, referring to speak with the person who used your card. Absolutely shocking and disgraceful customer service. 1 star is still way too much”

Uber Support 1 star review on 26th April 2023

Helpful Report

Posted 3 years ago

“Stay away from Uber go back to taxis this company is out of control don’t trust there people who work for the and do not trust Uber convenience, they are a bunch of criminals unregulated, unreliable distrustful company that reflect the people there hiring, STAY AWAY”

Helpful Report

Posted 3 years ago

“The checklist didn’t mention, if my vehicle was compatible or not, I signed up for the process, paid half the fee and now they’re saying they can’t do anything about it. Ripping people off”

Helpful Report

Posted 3 years ago

“I have not been able to request a ride for long time and could not find a way to contact them. Finally someone who was uber driver showed me how to initiate chat. My case is refereed to special team who has not contacted me for over 24 hours. I wasted tesla voucher and ended up paying myself. Hope uber will improve their contact method and put a form or something on web site or clearly mark chat on their contact page which is non existent. I ended up using ola and lift on my last vacation. Unfortunately corporate vouchers are using uber more often and thats the problem.”

Helpful Report

Posted 3 years ago

“I had an issue with the driver who forced me to cancel the trip and pay him cash instead, but more than the Uber price. I was under time pressure because of my flight. Now I am the one who is banned from Uber. They deserve 0 stars!!!”

Helpful Report

Posted 3 years ago

“Just spent 40 minutes trying to get "support" to clear a trip that was cancelled by the rider. It took 8 people, including a "supervisor." I cancelled it myself, and am now being penalized. They can't change the status of a cancellation, or anything else. Utterly useless. I wish I could put zero stars.”

Helpful Report

Posted 3 years ago

“My ride got canceled 6 minutes before my pickup time!!!!! I booked Uber the day before to take me to the airport!!! This is totally unacceptable… I will NEVER use Uber again…. And I don’t recommend using them!!!!!”

Helpful Report

Posted 3 years ago

Uber Support is rated 1.1 based on 2,773 reviews