Uber Support Reviews

Name: Uber Support
Rating: 1.13

1.1 Rating 2,203 Reviews

2 %

of reviewers recommend Uber Support

Company Reviews

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Metrics

1.1

Based on 2,203 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 26%
Accurate And Undamaged Orders	Greater than 69%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Uber Support 1 star review on 24th June 2025

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Uber Support 1 star review on 31st May 2025

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Uber Support 1 star review on 27th May 2025

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Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Horrible company. Rip you off and take your money and don't issue refund when 100% should”

Helpful Report

Posted 6 months ago

“I would like to send the bad experience I had with uber I had a passenger in sept that vomited in my car i contacted uber and they explained to me what i was supposed to do they instructed me to take pictures of the incident and take my car to get it cleaned i then proceeded to take my car to wash tub to get it cleaned i was told it was going to cost me $259.00 I told them ok and proceeded to get it cleaned I then sent the receipt and pictures to the uber they asked for and this happened in sept 1st 2024 and I had to keep calling for updates on when they were going to send me my money that I paid to have it cleaned so finally I was sent an email that the passenger paid the $259.00 so I was waiting for this refund but I didn’t receive 259.00 instead I received 25.00 dollars from uber oh I also forgot to tell you that at the time this happened I was approximately 100 miles from my home so I had to drive back with out a passenger because it was late at night and there was a very bad smell in my car.”

Helpful Report

Posted 6 months ago

“I got charged for my meal on Uber Eats and the driver never arrived with my food. I called custom Service and all they could do is giving a $10 discount on my next order as if im going to order on ubereats again. My order was more than 20 dollars and thats all i get after paying for my food and service. This predatory tactics against the customers are unacceptable. Stop blaming the minimum wage for those ridiculous high cost. Customers are the people that pay for services and you try your best to rip them off, it’s crazy to me.”

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Posted 6 months ago

“Uber has charged me for two other rides that I didn’t take! The customer service is terrible, they haven’t helped me out with this issue. It’s unacceptable”

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Posted 6 months ago

“Uber is using immigrants to deliver food and drive us around. How long do you have to have a valid DL to work for uber?”

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Posted 6 months ago

“Uber is a rip off they took 27.98 out of my account for a ride that was 10 minutes away and they’re lying about it. Don’t trust them they’re too expensive and they take too long to pick you up. I waited almost an hour for a ride that they charged me a lot of money for. The drivers canceled when they were two minutes away then you have to wait additional half an hour for another ride I went with Lyft they’re less expensive and they’re always on time and nicer. Uber drivers are very rude and so is the customer service they think they can rip you off and get away with it.”

Helpful Report

Posted 6 months ago

“Giving one star is being too gracious. I ordered something and the estimated time was at 5pm. The driver was one minute away for over an hour and still is. I tried calling the driver no answer. I tried texting the driver same response. Tried getting a hold of customer support and they are having technical difficulties and can’t help me for 6-12 hours. Worst service ever!!!”

Uber Support 1 star review on 10th January 2025

Helpful Report

Posted 6 months ago

“I completed several deliveries, at the end of week the app showed how much I made for that week but the following week uber short changed me. I contacted uber support for two days got different answer every time and kept getting pass to another so called expert, long story short didn’t get paid and I got so frustrated I gave up. Will never drive for uber again. They pay enough and then they short changed you on top of that. There are other good companies out there”

Helpful Report

Posted 6 months ago

“Ordered organic products specifically messaged a shopper saying please do not make any replacements and make sure they are organic. He wrote back said of course sure sure sure, my groceries and they were non-organic lol messaged to customer service spoke to a scammer named peranshu and he tells me I’m in eligible for a refund. I asked why three times and he wouldn’t tell me. So basically I paid for groceries. I didn’t want, never using them again.”

Helpful Report

Posted 6 months ago

“Big let down. I ordered uber eats and was notified about my delivery driver and contact information. She refused my calls 5 times. Then when she finally answered, she (Sabrina) was very rude and just hung up on me. Then I got a notification that a different driver had my order. Of course my dinner was not even a little warm when it arrived. Too bad I can not actually call Uber.”

Helpful Report

Posted 6 months ago

“I always use the cash out instant option Uber changes the cash out instant option to cash out weekly by removing the cash out instantly option I've called them I've emailed them I have text message to support my claim I have money on my account that I'm trying to cash out instantly but they change it without my permission to weekly and remove the cash out instantly option”

Helpful Report

Posted 6 months ago

“One of your driver is very rude and fraud Taking extra money expect uber payment without dropping us on out destinations he is expecting money and we denied to give him money then he told us that he will do police complaint MH05- 0779 we have video of that person will mail if you want”

Helpful Report

Posted 6 months ago

“I was on the support chat for 9 hrs straight and never resolved my issue. They kept ending my chat, and had re explained my issue to every single rep. They kept telling me to ask for support help when I sign in and kept explaining I can sign in. Just going in circles for the last week and haven't helped with my original problem of not being able to sign in. Plus getting weird emails asking me for my first 6 numbers of my credit card on file, another rep asking for the last 2 numbers. My email changed to an email I never provided. No actual working phone number to talk to a person, just horrible.”

Helpful Report

Posted 6 months ago

“Charged me 4 times for 1 Uber trip, I contacted them with in 24 hours. They had a back and fourth with me about it waiting until a month had passed then claimed they could not refund because "I had contacted more 30 days later" which was clearly entirely untrue and made up. Not the real scenario so basically just refused to refund money they had stolen from my account.”

Helpful Report

Posted 6 months ago

“I've used Uber many times, mostly for travel to/from the airport. Generally, my experience has been positive. Last week, however, I was shocked when I got my bill. I got charged for unanticipated tolls, booking charge and other questionable items. The charges are improper and certainly not unanticipated. When I asked Uber to explain these charges they did not. Instead they said the provided $0.41 to my wallet - what an insult. In addition, this was the second driver who did not help me with my luggage. I'm 80 years old and assumed I would get help. I was wrong.”

Helpful Report

Posted 6 months ago

“They charged me a $25 cancellation fee despite my trying repeatedly to cancel the trip which was booked by mistake I will switch to Lyft”

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Posted 6 months ago

“Their customer service is AWFUL!!!!! They charged me for 3 rides in one day when I only took 2 and I cannot reach anyone to resolve my issue. I will be switching to Lyft and deleting the Uber app. They are the worst!!! There so quick to take your money!! But can’t resolve the issue when they over charge you!!! In my opinion they are stealing from there customers!!! I’m done with them!!!!!!”

Helpful Report

Posted 6 months ago

“This was the one of the only ways to get my son to school I don’t know what happened but they said something about fraud suspicious activity so I asked what activity because I have done nothing to take my rides or ordering food away and they will not give it back so show me what I did wrong”

Helpful Report

Posted 6 months ago

“I booked uber cab from sector 18 noida to my home in the afternoon today around 4.10 pm. Each driver who accepted the trip I called but each one assured he is on the way. But NONE CAME . THEY CANCELLED THE RIDE AND KEPT ME WAITING. The driver pravesh accepted the trip but the moment I boarded the cab and gave him otp instead of starting the ride he kept idling and got off the cab saying give me two minutes. Then he came back saying his cab is heating i asked if i should drop the ride he kept assuring no worries i will drop you safely. But within two minutes of driving he stopped the cab and again got off. He was on the phone with someone and again restarted the cab n again stopped saying i should not worry and wait. I was with my aged 78 year old mother with mobility problems returning from the hospital. After Waiting for almost 15 minutes he said i should look for another transport. It was way off and i requested him to cancel the ride. He showed me the details saying he has cancelled the ride. It took me one and half hour to get an auto from that place. When i told pravesh that he has cost me too much time and harrassment he became aggressive and came to wards me as if to hit me and started abusing me and my mother. I left the place. I came back home and find I am charged Rs.140. i tried contacting customer support but got only automated response no help no call and the charges still pending.”

Uber Support 1 star review on 7th January 2025

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Posted 6 months ago

“So my account got Blocked because it was an duplicate account they told me that they deleted the other account because we verified that it wasn’t me, they then told me that my account will be unblocked now just wait 24 hours it’s now been 8 days and my account is still blocked when calling an agent the one guy hung the phone up on me and then we i call back to ask for a manager to handle my issue they guy told her that i wouldnt allow him to handle my account which was a lie but still nothing been on hold off and on for over a hour”

Helpful Report

Posted 6 months ago

Uber Support is rated 1.1 based on 2,203 reviews