Name: Uber Support
Rating: 1.13

“Few weeks ago, I started using Uber One. In the beginning, everything was fine until this past Tuesday, 07/15/25. I called my Uber driver, Carlin, who drives a blue Toyota Highlander. Looking at the map, I saw that she passed my street to pick me up. I sent a message saying, "Hey, you missed my street," and included a smile. Then she past the second street and kept going. At this point, I was texting her, asking, "Where are you going?" and then I called her, but she didn’t answer. I tried calling her phone number and emailing her for a few hours, but I got no response. Finally, I accessed Uber One and canceled my uber one plan.In the process a small window popped up asking why i was canceling my account. I then wrote ..if this is the service that you provide with uber one then i dont want it . Thanks." I couldn’t report her because I had to cancel the trip. It’s amazing how difficult it is to find someone who will hear your feedback. Competition is right around the corner; we have choices, and we should speak up when we’re not being treated well.”

Uber Support 1 star review on 17th July 2025

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Posted 1 year ago

“I extend my heartfelt gratitude to Unique Recovery Firm for their exceptional assistance in reclaiming my lost funds. Their unmatched professionalism, swift response, and deep expertise turned a hopeless situation into a success story. From the first contact to the final recovery, their transparency and dedication stood out remarkably. Unique Recovery Firm not only restored my finances but also renewed my trust in justice. I confidently recommend their services to anyone seeking a reliable and ethical recovery solution.”

Uber Support 1 star review on 16th July 2025

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Posted 1 year ago

“They don't hold passengers accountable when they mess up your vehicle”

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Posted 1 year ago

“I am attending the funeral of one of the little girls from Camp Mystic. I reserved an UBER ride to the airport for the next morning at 5:30am. I checked at 5:15am and was notified that my ride was scheduled for 5:30 am. At exactly 5:30am I was told that no driver was available but for twice or 3.5 times the price I had reserved I could get an Uber driver in 10 minutes. I agreed to pay twice the reserved price. 28 minutes later a driver showed up. It wasn’t the driver’s fault but how is it if I cancel an UBER ride I get charged the full price but if UBer cancels they make more Money and I pay the consequences … missed flight, anxiety, etc . So, the ride that was supposed to cost $48 ended up costing $130+. My days with Uber are over. I need transportation to the airport that is reliable.”

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Posted 1 year ago

“I am attending the funeral of one of the little girls from Camp Mystic. I reserved an UBER ride to the airport for the next morning at 5:30am. I checked at 5:15am and was notified that my ride was scheduled for 5:30 am. At exactly 5:30am I was told that no driver was available but for twice or 3.5 times the price I had reserved I could get an Uber driver in 10 minutes. I agreed to pay twice the reserved price. 28 minutes later a driver showed up. It wasn’t the driver’s fault but how is it if I cancel an UBER ride I get charged the full price but if UBer cancels they make more Money and I pay the consequences … missed flight, anxiety, etc . So, the ride that was supposed to cost $48 ended up costing $130+. My days with Uber are over. I need transportation to the airport that is reliable.”

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Posted 1 year ago

“Been transferred from one to another support for 2-3 hours, never got danswer.”

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Posted 1 year ago

“They will put a pop-up button on their app saying "Try Uber One." This suggests a free trial. It is not, and they will charge you. Customer support will not refund. I deleted my account.”

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Posted 1 year ago

“So I ordered rental car on the Uber app. I tried multiple times to call Avis the place that I booked it through from the app and they never answered my call to confirm before I came. When I got there, they told me they don’t have any cars available. I paid $30 round-trip for nothing…. Y’all need to get on the same page as rental car companies. Because if I can book a car, that’s not even available it just sounds stupid.”

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Posted 1 year ago

“Terrible customer service. I did not receive my order at all and they just said someone will email me sometime later but they don’t know when and hung up.”

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Posted 1 year ago

“Your customer service is the worst. You take a customer money quick but you have a problem with refunding the money back. Your drivers are excellent but your customer service makes me want to switch to Lyft”

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Posted 1 year ago

“I had an extremely frustrating experience with Uber Eats. I ordered several items, but for some reason, the system charged me for two of each item instead of just one. When I called customer service to resolve the issue, they told me that they would not refund me for the extra items I had ordered by mistake. I was shocked by the lack of responsibility and poor customer service. It’s disappointing that they are unwilling to correct an issue caused by their system. I won’t be using Uber Eats again.”

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Posted 1 year ago

“There is a reason Uber customer support has 1 star. Because they didn’t allow us to give ZERO. They are trash. I’ve been going back and forth with them over something being pending for a YEAR. And everytime they claim to have fixed it all in less than a minute and rush out of the conversation.”

Uber Support 1 star review on 9th July 2025

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Posted 1 year ago

“We ordered food they came to the house but never left the food they pulled right off. They didn’t take a pic or anything but said we got the food, my kids were starving and I spent over $60 on dinner that we never got and that the driver ate! Uber wasn’t helpful at all they didn’t care! I’m done never using them again don’t let this happen to you”

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Posted 1 year ago

“They are worst”

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Posted 1 year ago

“Firstly, the app stopped showing the fare rate for a few days now. Secondly, today, it showed my trip is still active even though it ended around 8:30am (now it's 5:02pm). I am not able to make anoter trip. Lastly, it is impossible to get help when you need it! I tried using the chat bot hoping I will be able to get help that way, since there was no other option. If I could give 0 stars, I would!”

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Posted 1 year ago

“Poor customer service, delete Uber app off my phone.”

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Posted 1 year ago

“I couldn’t get any help at all. The bit simply told me that the fee I was charged was the same as the estimated fee even though it was more than $10 over that cost. 3 toll roads were used without asking what I wanted and I was unable get any redress. This has been happing very frequently over the past 10 days. I couldn’t access the messages in a way which allowed me the opportunity to share my experience with Uber.”

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Posted 1 year ago

“Absolutely ZERO customer service. Everything is directed to the app. The worst customer service I have ever experienced!”

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Posted 1 year ago

“I'm really disappointed with the customer service I received. I got two responses that had nothing to do with my actual complaint, and one of them even included the wrong name—making it clear that my issue wasn’t properly read or addressed. To make matters worse, the second response was just a copy of the first one. This kind of support feels careless and unhelpful.”

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Posted 1 year ago

“How are you going to charge 91 dollars for a ride and only pay the uber driver 35 dollars. The uber driver even told me how completely unfair this is.”

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Posted 1 year ago

Shipping & Delivery
Delivery Methods	Own Driver
Customer Service
Communication Channels	Live Chat, Telephone, Email
Queries Resolved In	Under An Hour

Uber Support Reviews