Uber Support Reviews

Name: Uber Support
Rating: 1.13

1.1 Rating 2,203 Reviews

2 %

of reviewers recommend Uber Support

Company Reviews

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Metrics

1.1

Based on 2,203 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 26%
Accurate And Undamaged Orders	Greater than 69%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Uber Support 1 star review on 24th June 2025

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Uber Support 1 star review on 31st May 2025

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Uber Support 1 star review on 27th May 2025

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Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Driver was nice but was running low on fuel.Didn't fill his car up with gas until he dropped me off and was trying to bum money off other people to fill his error.I had way more responsibility of drivers than this.Plus he was NOT LGBT friendly!”

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Posted 5 months ago

“Charging me for cancellation fee, and It was the driver that didn’t show up. And then coming home from the airport, the girl didn’t help me on my luggages, I had to tell her to help me. I guess that’s the difference between a male driver they automatically come out and help. I file a complaint on PayPal for getting charged on the service I didn’t get. Paypal gave me a refund but Uber always charged me again or else I won’t be able to use uber. The problem also cannot contact a live customer service.”

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Posted 5 months ago

“2nd time my order wasn't delivered. This company and they're drivers steal from people. I'm deleting the account for good.”

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Posted 5 months ago

“Uber charges more money than it shows while booking cab. Also a driver today threatened by dragging the drive for extra money. Even though I had back issue. It's a worthless app having no concer for customer.”

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Posted 5 months ago

“Worst ride ever with Fetsom PMR1277.He had the window down with the cold air blowing directly in my face and it’s freezing in his car with no heat in my very very cold. He also was rude when I first got in his car telling me I can get out. Never again will I use the app. Lyft it is for now on”

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Posted 5 months ago

“The worst customer service was given by one of the supervisor named Acy, he hung up on me, and so rude. He didn’t even pay attention to my complaint, and to strong accent to understand, he had background noise of some people that he didn’t care about.”

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Posted 5 months ago

“Everything went wrong. You guys left me stranded. I called for a pick up at evergreen hospital. Staff was preparing to take me out. Uber called and sead they were waiting outside for me. Staff huried me to the pickup point outside at west entrance. I was looking around for my uber. No uber. Then you guys texted me saying my order was canceled. Well now i had just had a surgury hours earlier. And you left me stranded. Shame on you!!!!! This is not the first time. Uber you have proven you cannot be relied on. You cannot be trusted. I would never reccomend you guys ever lousy service. This is bad buisiness. Bad bad bad uber no service.”

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Posted 5 months ago

“I joined Uber one because it said I get 3 free months and 50% off my first ride each month for theee months. So my first ride of the month was $19 and I should have got $9.50 credited. Well, it never happened and even after speaking to over 100 agents, spending a total of 26 hours on a phone, after being transferred to a “specialized “ department that handles this over 80 times (and the only thing they all “specialize” in is hanging up the phone), I have requested to speak to a superior over 30 times and get told that I am speaking, already, to the highest authority it still has not been credited! In fact, they said that unless I have a screenshot of the offer that they sent to me, they will not honor it! I have been lied to by many support agents regarding the horrific manner in which I have been treated. My inquiries quickly turned from getting what I am rightfully owed to why would they allow the agent to treat customers in such an abusive manner not paying attention to the facts or morals! They would hear none of it as they only demanded the screenshot if I want them to make good on it. It has become a challenge for me to get my offer credited and I can go the long haul (none of these number I give are exaggerated at all) but knowing now that they all have the same “canned” scripts and if no script is found they simply hang up on you it is painfully clear that Uber has no interest in honoring the offer. It seems to me that not only is it a immoral practice but very well could be against the law. They should have record of what they sent to me. So, I hate Ubers guts and it is the most earned hatred I have! Cheats! Liars! Con Artist! UBER!”

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Posted 5 months ago

“Customer service is garbage, clueless. Losing so much money because of those useless, never ever solve any issue in 6 years, so frustrating. Uber Ripping off drivers making so much money. They don't even bother by getting Stupid human to solve issues. All what they do ia saying thanl you for your patience and will work on solving your issue. Absulutley worthless.”

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Posted 5 months ago

“What frustrated me most about my experience was that Uber charged me an additional fee on my trip without notifying me beforehand. Trying to resolve the issue was incredibly difficult, as I had to turn to Reddit just to find a way to contact them — none of the options I tried worked. The whole process felt far from straightforward. By the time I finally reached out, it seemed like a decision had already been made, which made it even less likely that they would reverse their original stance. When I did get in touch, it was clear that they hadn’t even taken the time to read my entire message. The responses were overly generic and unhelpful, which made further communication feel pointless. Their complete lack of competence in handling this issue was incredibly frustrating.”

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Posted 6 months ago

“Worst ever”

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Posted 6 months ago

“They took money from me by mistake. I never owed them it takes them 5 days to refund and it caused me not to feed my child. Weak”

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Posted 6 months ago

“Just wanna let anyone know that may use Uber they aren’t responsible for there drivers at all and very limited help you get from them I recently traveled to Florida with my children wasn’t out of the Uber for one minute saw I left my bag with cash credit cards in it i immediately called and texted the driver lucio to no avail Contacted Uber who told me they will try also finally an hour later I got a response that no bag was found I repeatedly called the driver who still till today has never answered me So here I am no money no cards can’t register with my children I will never ever use them again and anyone who asks me about Uber I will Let them know they are terrible with support or helping anyone”

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Posted 6 months ago

“There is zero support when your account gets hacked. Very frustrating.”

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Posted 6 months ago

“Total fruad company i have lost my parcel worth 8000/- in parcel delivery booking dont use uber app”

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Posted 6 months ago

“I’ve been waiting for them to allow me access to my account for 3 weeks. They don’t see to care that for 3 weeks they owe me money and there’s no one that I can talk to on the phone to get my bank account updated. What Fortune 500 company has this horrible kind of customer service?”

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Posted 6 months ago

“I used to ride with uber but not since they would charge my bank account and then the amount was put on hold for 5 days??? Na. My bank said it’s not them, it’s uber. They got their money every time and yet, you put the amount in hold for 5 days. Not riding uber anymore.”

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Posted 6 months ago

“While booking the car the rate was different and when it came to payment it was very high.”

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Posted 6 months ago

“I am a regular uber rider. Most of the times the driver missed the turn(they said they follow the uber map) at the highway and they are charging me extra for their time. Is it not supposed to be paying me for wasting my time and being late for work because of that? Anyway it happens for a few times so sometimes if I am not busy updating emails etc I am telling to the driver that he needs to changed lane but sometimes they are telling me that they are right and the uber maps said it’s the right one so o just shut up. This week, it happens again and this time longer because he missed his turn twice. So I am late for more than 15mins. And they are charging me extra. I did tried to contact support many times and it’s so hard to hold on someone. And now I finally received result from Justine. Finally a person I guess. He is proud to say he is one of the manager and he thinks there is nothing wrong about the situation. Did you even try to ask the drivers if they really missed the turns before judging your customers?. It’s not about the money. It’s lower than $10 extra, although I worked hard for that, it’s about what is right. I don’t think it’s right to charge rider for the mistakes of the driver or uber maps. It’s unfair for us to pay for something I didn’t do. And uber support is the worst customer service I’ve ever encountered in my life. Just so sad that you guys going to lose customers because you just want to get extra money from your customers. If there is zero. I will put 0.”

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Posted 6 months ago

“UBERONE IS A SCAM THAT HAVE BEEN CHARGING THREE OF MY CREDIT CARDS $9.99/MONTH WITHOUT ANY PRIOR AUTHORIZATION! I NEVER SUBSCRIBED TO ANY OF THEIR SERVICES WHATOEVER; THEY HAVE NO CUSTOMER SUPPORT NUMBER, NOR ANY COMMUCATION WHATOEVER! TWICE I DISPUTED WITH MY BANK AND GOT THE CARDS REPLACED THE SCAM COMPANY "UBERONE" SOMEHOW STILL MANAGES TO CONTINUE WITH THE AUTO RECURRING CHARGES!!! IT'S A NIGHTMARE!! PLEASE HELP AND PEOPLE BEWARE!! WHY WOULD A REPUTABLE COMPANY NOT EVEN HAVE CUSTOMER SUPPORT SERVICES??? THIS SHOULD BE A CLUE UBER IS A SCAM BUSINESS!!!”

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Posted 6 months ago

Uber Support is rated 1.1 based on 2,203 reviews