Uber Support Reviews

Name: Uber Support
Rating: 1.13

1.1 Rating 2,513 Reviews

2 %

of reviewers recommend Uber Support

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Metrics

1.1

Based on 2,513 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 23%
Accurate And Undamaged Orders	Greater than 70%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	1.1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Uber Support 1 star review on 11th October 2025

Anonymous

Uber Support 1 star review on 22nd September 2025

Puja Singh

Uber Support 1 star review on 24th August 2025

MR Daniel Harris

503

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Well, today I decided to open a DiDi account. Why? Because the Uber driver cancelled the trip. I didn't realise for over half an hour. I had to book another trip. Uber then charged me $25 for cancelling. I've decided to vote with my feet.”

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Posted 7 months ago

“Wow, shoutout to Uber support for being the most impressively useless service I’ve ever dealt with. Truly a masterclass in wasting people’s time. I’ve had an ongoing issue with my account for what feels like forever, and not a single person has actually helped me. It takes hours just to speak to someone, and when I finally do, it’s like talking to a robot that’s trapped in a never-ending loop of copy-pasted scripts. They keep saying, “We’ll look into it” or “We understand your frustration” but spoiler alert: they don’t. Nothing gets fixed. Ever. It’s honestly impressive how little they care. I’m convinced this company put more effort into designing the shape of their app icon than they did into training support staff or setting up a working phone system. No offense to the humans answering the phones—I know they’re just doing what they’re told—but whoever runs this support system clearly thinks “customer service” is just a fancy way to say “delay and deflect.” Absolute trash support. 0/10. Would rather argue with a wall.”

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Posted 7 months ago

“At Pune airport I waited for 45 min for a taxi in vain. Finally had to take an auto. God knows what they are doing ….”

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Posted 7 months ago

“I have spent over 4 hours trying to get someone to help me get my phone back after leaving it in a Uber, and after 5 phone calls, and several online messages, I was given the same formulaic non helpful dialogue, with no one who has English as a strong language, or who can only talk to customers from a script with no customer help whatsoever, as I couldn't be verified due to Uber having an email linked that i have no idea what it is. I was promised 2 call backs, and it had been escalated to the team to get the driver to call me, and when asked to speak to a manger there has been none available all day - nothing has happened apart from getting more frustrated by the hour. I am appalled by the obstacles and nonsense put in the way to get anyone to listen and respond appropriately and still waiting 5 hours later for some information despite calling and e mailing all day”

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Posted 7 months ago

“I cannot cash out due to glitch in Uber system. I cannot add banking or debit card information. I was told 24-48 hours. It’s been almost 5 days. Time to contact legal counsel.”

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Posted 7 months ago

“Uber assigned my food order to a driver who did not have base access on a military installation. The driver informed that I must cancel the order on my end in order to get a refund. However, uber claimed that because I had initiated the cancellation, I am stuck with the cancellation fee to compensate the restaurant and driver on behalf of uber flaw in its system. Furthermore, after inquiring if my future order will be deliverable by a driver with base access, uber support suggest I perform uber job by reaching out to the assigned driver to confirm whether or not they can get on base or walked 30+ min to retrieve my order at the gate. Uber refused to refund me when it’s entirely their fault.”

Uber Support 1 star review on 19th April 2025

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Posted 7 months ago

“Uber has blocked me without calling to confirm with me what happened? Am shocked at what you'll have done to a regular customer. I have had two bad cases with uber go drivers which I reported immediately. The customer care seemed concerned and after all this I am blocked today with no fault of mine. I am going to take this matter up seriously. I was left stranded with a four year old kid on the highway by the uber go driver who refused to drive as his ac wasn't working and I asked him to make it high after a long time. Second driver says don't add stop while in Uber. And you'll block me great! Shame on your team.”

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Posted 7 months ago

“If you love missing food and uber doing nothing about it then you’ll love it”

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Posted 7 months ago

“It is completely unacceptable to promote a few minute arrival on the main page of uber and then when selected it’s 5-10x more time. When I select business ride or XL bc it’s quicker and more expensive, I shouldn’t then have to wait 10-15 minutes. I’m definitely switching ride shares for business and personal.”

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Posted 7 months ago

“I am writing to formally raise a concern regarding an extremely unpleasant experience I had with one of your drivers. I had booked a cab with a designated stop included in the trip. From the very beginning, the driver exhibited a rude and visibly frustrated attitude, which made the ride uncomfortable. At the scheduled stop, I politely requested the driver to wait for two minutes. However, upon my return, he began yelling and speaking in an aggressive tone. He even went so far as to threaten me, claiming he had taken a video of the interaction and would have me blocked from the Uber platform. As a long-time and regular customer of both Uber Rides and Uber Eats, I was deeply shocked and disappointed by this behavior. It was uncalled for, unprofessional, and made me feel unsafe. Ultimately, I had no choice but to end the trip prematurely and walk the rest of the way, just to avoid further escalation. I firmly believe that it is not loyal customers who should face threats of being blocked, but rather drivers who demonstrate such unacceptable conduct. I request that Uber take appropriate action regarding this incident and ensure that such behavior is not tolerated on your platform. Thank you for your attention to this matter. I hope to continue using Uber with the confidence that customer safety and respect remain top priorities.”

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Posted 7 months ago

“I took one ride where the driver got lost. I paid $44 and then I got charged for 4 days. I got charged $8 $16 and $10, that I gave for a tip...how they thank me! I get over charged and forget trying to get a hold of anyone you call the number and then it hangs up on you and tells you to go to the website and then you go to the website and there's no contact information. They will basically just take your money and not give you any explanation for it. I'm deleting their app right now”

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Posted 7 months ago

“Count your days Uber! You lie ab delivery times and once the order is placed the delivery takes 30-45 minutes longer. When there's an issue with your order Uber acts as if the issue is no big deal. Continuously increases prices of food without enforcing quality.”

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Posted 7 months ago

“Pretend to refund but there was a re stocking fee”

Uber Support 1 star review on 18th April 2025

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Posted 7 months ago

“Uber service is worse these days in Dallas area. 7 drivers are cancelled”

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Posted 7 months ago

“The driver accidently dropped my cellphone out of my backpack in his trunk. I contacted support through the app and it had me update my contact information to an additional number (business) in order to contact the driver. For the next 2 days they continued to give the driver the same personal cell number in his possession. The app would not let me contact the driver because it was not the number on the account which the driver has. I used Find my phone and went to the drivers complex. The leasing office connected with the driver and I received my phone that I tracked down. After $65 in Lyft fees taking me around to my phone, then Uber charged me $20 for the driver giving me my phone back which he did not have to bring to me.”

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Posted 7 months ago

“Worst Customer Service Experience – Completely Unacceptable Uber’s customer support is beyond terrible. Every time I have an issue, they completely avoid taking any real responsibility. They don’t listen, they copy-paste generic responses, and they rush to end the chat without actually solving the problem. It feels like they care more about closing tickets than helping real customers. In this particular case, the restaurant was taking forever to prepare my food. There was no option in the app to cancel the order, so I called the restaurant myself. They told me to cancel it on my end, but Uber doesn’t give you that ability. So I had no choice but to go through Uber's in-app chat. I contacted support four to five times, and each time it was the same story—no phone support, just repetitive chats that went nowhere. Not a single agent was willing to properly address the issue. They kept dodging responsibility, took too long to respond, and ultimately let the situation drag on until the restaurant finally prepared the food and a driver picked it up. All of this was completely avoidable if anyone on the support team had acted with urgency or basic common sense. Instead, they let it play out, and then closed the chat like everything was fine. Uber needs to seriously rethink how they handle customer service. This is unacceptable, and if this is the level of “support” customers can expect, it’s not worth using the platform”

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Posted 7 months ago

“Close your uber app . this is totally useless 😑”

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Posted 7 months ago

“Normally I don’t have an issue with uber. I tip well and leave positive feedback. I booked a driver in advance to avoid headaches. Last minute he calls me and asks me to cancel bc his car is giving him trouble. I cancel and select “at drivers request” and get charged $30 cancellation anyway. Then their customer support wants to give me uber cash instead of my real cash which they shouldn’t have taken in the first place. Livid to say the least.”

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Posted 7 months ago

“should be an option for zero stars”

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Posted 7 months ago

“Absolutely shocking service. I am totally shocked that anyone drives or delivers for this company. No one on the live chat ever helps to the extent I once asked if I was talking to a robot. They tell you they have escalated your enquiry but weeks go by and no one contacts you. They refuse to give you an email or phone number”

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Posted 7 months ago

Uber Support is rated 1.1 based on 2,513 reviews