Uber Support Reviews

Name: Uber Support
Rating: 1.13

1.1 Rating 2,203 Reviews

2 %

of reviewers recommend Uber Support

Company Reviews

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Metrics

1.1

Based on 2,203 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 26%
Accurate And Undamaged Orders	Greater than 69%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Uber Support 1 star review on 24th June 2025

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Uber Support 1 star review on 31st May 2025

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Uber Support 1 star review on 27th May 2025

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Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Here’s a rephrased version: On March 11, 2024, I took an Uber ride while on a phone call. Due to the poor quality of my earbuds, I had to speak slightly louder. The driver suddenly turned the car radio to its maximum volume, making it impossible for me to hear my conversation. Shocked, I politely asked him several times to lower the volume, but he completely ignored me and kept it at full blast. When I asked why he had turned the volume up so high, he initially remained silent and then dismissively replied, "I would," while keeping the same volume level. He even put on his own earbuds during the ride. As someone who has used Uber for years and taken countless rides, I was stunned by this strange and unsettling behavior. I felt terrified and unsure of how far he might escalate the situation, so I stayed silent for the rest of the ride. Once I arrived at my destination, I informed him that I would report his behavior to Uber. In response, he shouted F word at me, showed me his middle finger, and drove away. I contacted Uber’s safety line three times on different days and sent several messages to their customer support team through the app. Shockingly, after eight months, I have received no response. Uber’s complete lack of accountability has left me deeply disappointed. It’s clear that this driver felt emboldened to behave so horribly because Uber fails to enforce consequences for such conduct. Today, while reviewing my ride history in the Uber app, I was astonished to discover that the record of this specific ride had been removed, while all my other rides remained intact. This blatant erasure of evidence is appalling and beyond comprehension. I have consistently left five-star reviews for Uber drivers for hundreds of rides, except for one instance where a driver dropped me off at the wrong address and left immediately. I have great respect and appreciation for Uber drivers, but this extreme case and Uber’s subsequent inaction are unacceptable. I have recordings of the incident and plan to seek legal assistance.”

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Posted 6 months ago

“UBER SUPPORT CLOWNS ARE JUST A JOKE. unable to resolve a complaint, cheat their taxi charges, lie and take money for a promotion, then give 2 days of reasonable taxi charges. Once the 2 days is over, they put up the same ride to the same location by 50% more, there is NO MEMBERSHIP its all a false con. These crooks make money by cheating the public and get away!!! I would rate the 2 of 10 !!”

Uber Support 1 star review on 6th January 2025

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Posted 6 months ago

“I can't even contact this company I had a driver put me out his car today for no reason he lied told your company he took me to my appointment I'm 68 had walk for miles I'm in the process of taking action nobody wants to contact me my complaint won't go through however I will never use this service again he was high on something and a RedNeck”

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Posted 6 months ago

“Horrible company hires thieves and doesn't pay them well. SO THEY STEAL YOUR FOOD !🤣🤣 then uber doesn't want to take responsibility for the people they hire lol . If I could give you guys no stars I really would.”

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Posted 6 months ago

“I never use Uber because in Cambodia not exist but there charge me 42$ on December 2024 on my Credit card ... Ask uber by help on there app what is this run 8005928996 NEVER ANSWER !!!!!!?!”

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Posted 6 months ago

“I am so tired of these uber drivers at the DTW airport. They feel they have the right to block airport employees from turning into the parking lot because they are afraid someone is going to jump in front of them and they BLOCK the right turn lane into the employee lot. I will never take another uber again, this is telling me just how your drivers are behaving.”

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Posted 6 months ago

“Was picked up a female driver who spoke very poor English language and did not match her (male) picture, whose driving skills were highly questionable (seemed as though she had just got her driving license, making for a scary ride). Had the misfortune of losing my iPhone in the car (fell out of my pocket), which I quickly realized and called Uber. Per Uber representative, he left a voicemail for the driver, and he informed me she would return my call - She never did, and my phone fell into the wrong hands. Despite tracking my phone on Find my iPhone, I was unable to retrieve the device. Thanks Uber!!! I will never use again.”

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Posted 6 months ago

“What went wrong? 3 years of money being charged to our credit card when we don’t even use Uber!! And a criminally difficult procedure to remove our credit card from Ubers site plus zero response to my pleas for help! In fact so difficult we gave up trying and not wishing to stop a credit card just accepted that this is what we had to do … keep allowing payments to go out until we figured a way to stop them and agree a refund. So £5.99 every month, then random extra payments going out on top of this. Uber just not at all interested in correcting this. If I could give -10 stars I obviously would. £293 later I’ve finally stopped my credit card. We only left it this long as each time we tried we thought we’d get somewhere closer to resolving this and get a full refund. Hindsight etc… DO NOT SIGN UP TO USING UBER!! (It will be interesting to see if Uber responds now…. But I very much doubt it)”

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Posted 6 months ago

“Siempre tardan y alargan el tiempo de entrega”

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Posted 6 months ago

“No phone # to speak to a rep. When your car breaks down on the freeway and you need to be picked up. The app gave me an address that was n.a.”

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Posted 6 months ago

“Took over 2 hours to get our food delivered as the driver was obviously just sitting according to the app then once we got the food it was cold and burnt very disappointed”

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Posted 6 months ago

“The driver dropped us in between. His tyre got punctured and didnt even have any spare options. Also, he started arguing for payment.”

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Posted 6 months ago

“Uber has never resolved a situation or any claim made by drivers deliveries . Uber use to post in customer Service that queries are resolved . This is absolutely false .I can read that they resolve queries an hour ago . I know people from Uber eats driver who have always experience discrimination or racism behavior from Uber platform because they are African American . So all AA have to be very careful since Uber attitude in Springfield Illinois where 90% of drivers are from India and they have the privilege to have the best batches as possible compare to us . This is a very dangerous and discriminative attitude and their policy need to be reviewed .Uber is highjacked by racist Hindus , I mean people from India .They take off your orders without compensation and you cannot complain even if you drove 15 miles away to pick up an order assigned to you . Few years ago Uber was almost perfect but not today .”

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Posted 6 months ago

“F u uber service, I pray you fail and fall down and your service gets terminated forever”

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Posted 6 months ago

“Their is at least one scammer in Uber support. I received a call from someone identifying themselves as Uber support that knew my Uber info. He knew how many tips Ive received. He knew my reviews. Everything. Called the number back and it went to an automated Uber message. He was trying to scam my Uber Pro card. Almost got me. Called Uber support. They of course deny the call. But I have the call documented and recorded. They have bad guys there on the inside. Beware!! DO NOT DRIVE FOR THIS ORGANIZATION. THEY HAVE CRIMINALS ON THE INSIDE!”

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Posted 6 months ago

“Uber Customer "Support" is a joke. See screenshot attached. 30+ days for a response after they BURY any way to contact support on their page. That's why people use Lyft.”

Uber Support 1 star review on 3rd January 2025

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Posted 6 months ago

“Uber doesn't pay everyone the money that people use their own vehicles to get paid with, it's like Uber picks & chooses to pay, my girlfriend and me did Uber eats and Uber didn't pay us the money, $180, then when we kept reaching out, they Closed her Account We have been waiting for over 15 business days now, Uber, where's the money? Michael & Jennifer”

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Posted 6 months ago

“I was charged for a delivery I did not receive because the driver did not have her ID upon arrival at the store. Unacceptable and was not refunded despite multiple correspondence with uber. Will never do business with them again!”

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Posted 6 months ago

“Charged for cancelling an order. Cancellation was done promptly after placing order. This sucks.”

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Posted 6 months ago

“When orders that should take 20-30 minutes takes an hour to reach a customer it’s ridiculous. I understand sometimes it’s busy or there aren’t enough uber couriers. But then businesses shouldn’t accept orders or if they see the uber couriers are too busy and they can’t find one, rather cancel the bloody order without any cost to the customer as it’s not the customer’s problem at this point. The restaurant can take it up with Uber to solve the problem and get their cost for the meal. I come home late from work. Rush to do laundry. While doing laundry I order dinner and my laundry is done before dinner is even picked up!!!!!”

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Posted 6 months ago

Uber Support is rated 1.1 based on 2,203 reviews