Holiday Extras Reviews

Name: Holiday Extras
Rating: 4.32

4.3 Rating 8,905 Reviews

84 %

of reviewers recommend Holiday Extras

Company Reviews

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Metrics

4.3

Based on 8,905 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Over 7 Days
On-time Delivery	96%
Accurate And Undamaged Orders	Greater than 90%
Customer Service
Communication Channels	Live Chat, Email, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

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customerrelations@holidayextras.com

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Holiday Extras 4 star review on 21st September 2025

Anonymous

Holiday Extras 3 star review on 18th September 2025

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Holiday Extras 5 star review on 20th May 2025

Neil

Holiday Extras 4 star review on 8th May 2025

Marie

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Easy to book online. Easy to find onsite at airport.”

Helpful Report

Posted 1 year ago

“It took longer than I would expect for a meet and greet to arrive, nearly 40 minutes. Which felt like an age on a Sunday evening.”

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Posted 1 year ago

“Always use holiday extra parking at Newcastle Airport used 9 times this year had to go into the control centre again as the barrier would not open waited 10 minutes to get the card processed”

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Posted 1 year ago

“Transfer airport to Barcelona city and return. Inbound was seamless. Return journey… driver arrived roughly 15 minutes beyond scheduled time. Not a major issue as there was plenty of contingency build into the timing but, when we the client have been asked to be at hotel collection point 15 minutes before scheduled collection time it is more than a little irritating to have to wait 30 minutes to be picked up. Especially when a couple of local taxi drivers offered their services advising price would be the same as we had paid. Quite appreciate that might well be the case but, having prepaid, nit really an option. Killer, though, was no acknowledgement or apology from driver that he was late. Sloppy service”

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Posted 1 year ago

“The road from the airport to the parking lot took more than 30 minutes, buses rarely run. When I returned from my trip and received my car, the front seats were pushed back, the heat was turned up to the highest setting, and there was a strong stench of cigarettes and beer in the cabin. I didn't expect such service! I will not be using Purple parking in the future.”

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Posted 1 year ago

“Car park fine but ibis room claustrophobic”

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Posted 1 year ago

“Signage to parking at liverpool airport is poor and not easy to see in the dark… could be improved”

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Posted 1 year ago

“Prices fluctuate ie private minibus cheaper than private car for 1 passenger”

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Posted 1 year ago

“Holiday extras made things easy to book and prices were competitive. Europa Hotel. Parking the car was easy to find a space. Check in was also simple, with helpful staff. It was easy to arrange a taxi for the morning to take us to the airport, with a phone dedicated to this next to the check in desk. The food in the restaurant was average though and i expected slightly better. The room was large enough for our needs, but we found it difficult to sleep well, as the beds were very uncomfortable. In the morning we felt tired, and the idea of staying over was to feel good before a long haul flight. Useful for an early flight, especially if you have to drive far too the airport first. The negatives could be easily rectified by the hotel. I would choose a different hotel next time.”

Helpful Report

Posted 1 year ago

“Hotel was very good. Bed extremely comfortable. Bar/food is pricey but want you’d expect I suppose. Would def stay again. Would have given this a better rating on the hotel alone. Meet and greet first time we have done it. Normally just use the purple parking. Tbh our car wasn’t ready on arrival we had to wait. The man waiting was also rather rude. Not sure it’s worth the extra cost.”

Helpful Report

Posted 1 year ago

“We have used this parking on many occasions and service has been excellent. However on this occasion I was not impressed how muddy the car was on the outside when returned to us as I had the car cleaned before our holiday. Then when we got into the car the drivers side was all muddy on the floor and on the door”

Helpful Report

Posted 1 year ago

“Distance to terminal, the uneven and poorly maintained path surface conditions make it difficult to pull or drag suitcases to the point it caused damage to the case wheels”

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Posted 1 year ago

“Booked an airport transfer from Alicante to Benidorm and back again for my journey home. They allocated the transfer to Abas, they stated the transfer would take 90 minutes both journeys took over 2 hours.”

Helpful Report

Posted 1 year ago

“Pre paid for mid stay at Stansted. Barrier lifted on arrival, not so on departure. Quite a few cars in front of us trying to get out & some idiot thought it would be a good wheeze to start honking his horn - like that's obviously going to resolve the issue. Took about 10 minutes before the barrier eventually started working again. Catching the shuttle from the airport the attendant ( not the driver) was very abrupt, bordering on rude. Told my elderly husband he had to carry our 2 cases to the back of the already packed bus. As I'm disabled I couldn't be much help. Did the attendant offer to help? Nah. Luckily 2 young men did. It's also worth mentioning, when waiting for the shuttle bus, if it's raining you'll get soaked, as there's no cover to wait under”

Helpful Report

Posted 1 year ago

“Very easy to find and a very good drop off experience. Very close to the terminal. We paid for security fast track but the service was not available! A lack of signage caused a bit of a palaver getting the lift to the correct level on the return journey. The automatic key box process also failed on several occasions prior to finally working on return!”

Helpful Report

Posted 1 year ago

“Totally high cost of parking spoils experience. When trying to decide which parking area to book not easy to compare locations. Having previously parked at Stansted had rough idea of where particular park is located so fairly easy to arrive. Number plate not recognised but call for help did quickly opened barrier. Walk from Yellow park to terminal easy and quick, prefer close proximity as returning alone late at night. Exiting out of yellow park another matter, eventually ended up at an exit but again barrier not automatically opening. Had to call help again, fairly quick to get barrier open. Apart from cost no real complaint.”

Helpful Report

Posted 1 year ago

“Good service parking wise/drop off etc, but waiting for bus on return journey can be over 20 mins at times. Which is too long.”

Helpful Report

Posted 1 year ago

“Great price for a weeks parking at Edinburgh however when we got back from our trip late last night we found the signage at the airport to the bus shuttle pick up point is extremely poor. The problem arose because we parked our car in the designated area then we stayed at the Moxy so we didn’t actually get dropped off at the pick up point. When we returned from our holiday we had to find the pick up for the shuttle bus Airport staff had us walking back & forth in the freezing cold giving out conflicting information as to where the stop was. I tried calling the number on the booking and got a message saying it was not recognised. Really disappointed to be walking around in the dark looking for the correct area. premier-air park could surely have clear signage in the airport so customers can get to the pick up area quickly and safely All we could see was car park pick up at area H so we headed there but this was not where we were supposed to go and the staff we talked to had absolutely no idea and sent us in completely the wrong place. Disappointed ☹️”

Helpful Report

Posted 1 year ago

“unfortunately car registration was not recorded on the parking ticket correctly so initially couldnt gain access to the car park then on exiting the car park we were unable to leave and requested to pay via a credit card after speaking to a gentleman on the phone this was sorted but could of been less stressful if it had actually recorded the correct details on entering the car park!”

Helpful Report

Posted 1 year ago

“Good value but encountered serious problems trying to extend my stay whilst delayed At Amsterdam. System down during the day for “routine maintenance” for many hours resulting in many fruitless calls. When I returned to Manchester a day late the system was an absolute nightmare to navigate. Fine if you are not delayed.”

Helpful Report

Posted 1 year ago

Holiday Extras is rated 4.3 based on 8,905 reviews