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Holiday Extras Reviews

4.3 Rating 8,065 Reviews
83 %
of reviewers recommend Holiday Extras
4.3
Based on 8,065 reviews
Shipping & Delivery
Delivery Methods
Own Driver, Courier
On-time Delivery
96%
Accurate And Undamaged Orders
Greater than 90%
Customer Service
Communication Channels
Email, Telephone, Live Chat
Queries Resolved In
Under An Hour
Customer Service
4.1 out of 5
Returns & Refunds
Refunds Process
Difficult
Returns Process
Easy
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Airparks express Birmingham not great. Directions to carpark were awful for us and many others we met at car park. Need better signage
Helpful Report
Posted 1 year ago
There were no actual parking spaces available when we arrived, and were faced with leaving the car on the entry way and have someone else move it while we were away. Thankfully, on the morning we left for the airport, a space became available and we moved it into a proper space. Car was fine for the duration. A bit haphazard but hotel fine overall. They do a shuttle bus for £13 each way (not sure if this is per person) but you can catch a Metrobus Fastway 100 to/from Gatwick which is a 3 minute walk from the hotel and a ten minute journey. Very easy to use.
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Posted 1 year ago
Meet and Greet great but this time at Stansted I said I needed to be nearer as my mobility is not good. We had a long walk to the office and I was told we would be nearer and placed a blue ribbon on our keys, on our return we still had for us a long walk after the long walk in the terminal.
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Posted 1 year ago
We did not realise there was Meet and Greet in Terminal 1 and in 2 at Manchester Airport, and it was not brought to our attention by Holiday Extras at the time of booking. After considerable difficulty we found Meet and Greet Terminal 2 due to very poor signage and directions and then realised that we were flying form Terminal 1 where we could have left the car. The service was good and the price competitive.
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Posted 1 year ago
Last year we had excellent service. This year due to a reduction in staff we had to wait 40 minutes for our car.
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Posted 1 year ago
I have used this company before with no problems encountered however this time my number plate was not recognised by the camera at the entrance to parking at E.M.A.. I contacted the parking authorities and was told that the parking had been cancelled for 23-08-2023 and was now from 24-08-2023 even though I had an invoice to the contrary, and would have to pay for an extra day. This was stressful as I now wondered if my booking at the Leonardo Hotel was for the correct date, however this proved to be OK and I recommend the hotel for the meals and cleanliness and proximity to departures at the airport. Whether I receive a refund I have yet to discover.
Holiday Extras 3 star review on 9th September 2023 Holiday Extras 3 star review on 9th September 2023
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Posted 1 year ago
Staff good. Room good. Scrambled egg appalling (powdered?). Confusion with Sheraton Skyline where I first went.
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Posted 1 year ago
Company good Car park prices are too expensive
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Posted 1 year ago
This car park needs a major upgrade. Of the few spaces to be found (with difficulty) many were over grown. There was also a lot of indiscriminate parking, some over access roads. Most of the roads were littered with fairly large stones which had obviously been used as bottoming. These could be cleared. The bus driver was extremely pleasant and helpful, and the bus arrived fairly promptly at the stops.
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Posted 1 year ago
Price was very high. Very hard to find parking space , drove around for ages.
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Posted 1 year ago
Not over impressed. The toilets were messy the food wasn’t good for children at all. On the positive it was quite and the staff were polite and courteous. Wasn’t really worth the money for us though.
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Posted 1 year ago
No air con very warm was hoping for a better a start to my holiday spoke to manger but was quite rude
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Posted 1 year ago
Delayed for 24hrs due to incidence with air traffic control and was charged £15.00 for the extra timee in car park not very charitable when going through a very stressful time. Other airports have waived there charges
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Posted 1 year ago
Pretty disappointed with the Aspire Lounge in Glasgow, food was a packed lunch at best with soggy sausage rolls and crisps 4 drink rule applies now which doesn’t really make it worth while, won’t go there again Sorry- Must try harder
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Posted 1 year ago
Arrival and departure no problem and relatively easy to find a space but then a good 15 minute walk to the terminal.
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Posted 1 year ago
Had a problem getting out of the car park as my registration number and booking reference could not be found. First time this has happened.
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Posted 1 year ago
Only problem with long stay was in dark it wasn’t clear where transfer bus stop was
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Posted 1 year ago
The hotel and parking was good. However our booking was not apparent to the hotel who then had to use the holiday extras website to see if booking had been made.
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Posted 1 year ago
Room had a strong smell of tobacco
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Posted 1 year ago
I booked drop n go at Manchester Airport online through holiday extras. It said upon booking, no commercial vehicles. We have a Vaxhaul vivaro van with rear seats. I did a live chat with someone at holiday extras and explained this, they said I can cancel the booking, I said no, I'll change the vehicle, so we took our small car instead. After our holiday, we picked our car up from the car park and I noticed that there was 2 VW transporters parked near us, so I mentioned to a member of staff that we wasn't allowed to take our van, and he said he had parked bigger vehicles than the VW transporters. So we had changed vehicles unnecessarily.
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Posted 1 year ago
Holiday Extras is rated 4.3 based on 8,065 reviews