Login
Start Free Trial Are you a business? Click Here

Holiday Extras Reviews

4.3 Rating 8,066 Reviews
83 %
of reviewers recommend Holiday Extras
Company Reviews Questions Metrics
4.3
Based on 8,066 reviews
Shipping & Delivery
Delivery Methods
Own Driver, Courier
On-time Delivery
96%
Accurate And Undamaged Orders
Greater than 90%
Customer Service
Communication Channels
Email, Telephone, Live Chat
Queries Resolved In
Under An Hour
Customer Service
4.1 out of 5
Returns & Refunds
Refunds Process
Difficult
Returns Process
Easy
Read Holiday Extras Reviews
Visit Website

Email:

customerrelations@holidayextras.com

Write Your review

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful
Anonymous
Unverified Reviewer
“Just about satisfactory, the parking process is easy and staff are good, what is inadequate is the size of the transport which is far to small for the number of passengers, basically a van which seats about 10 people when there are loads of people waiting with no adequate system for queueing but it is a short journey and cheap but in future I will use onother operator and pay an extra 20 quid for a more spacious vehicle that ensures you can get on it.”
Helpful Report
Posted 1 year ago
Kevin Simons
Unverified Reviewer
“Car park not well sign posted(at night)found it eventually,bit rough under foot,quite big stones on car park surface,not good on your tyres,transfer bus was excellent as were the drivers,bus park quite a walk from terminal building,don’t think I would use this park again”
Helpful Report
Posted 1 year ago
Gary
Unverified Reviewer
“The hotel room and parking were fine, unfortunately I got food poisoning from eating in the hotel restaurant, not a good start to a holiday!”
Helpful Report
Posted 1 year ago
Anonymous
Verified Reviewer
“My return flight wasn’t listed and instead of sorting the car out for the time I put in, it (the computer) decided that I needed to collect it 7 hours later. So we had a bit of a wait for the car to be taken out of the line - not much fun at 4am”
Helpful Report
Posted 1 year ago
Anonymous
Verified Reviewer
“Drop off was straightforward and shuttle bus easy. Coming back was uncomfortable on the bus as there were no seats and what appeared to be a novice driver braking sharply and stalling. Car pick up was delayed as the keys weren't ready despite being on time.”
Helpful Report
Posted 1 year ago
Andy B
Verified Reviewer
“Price: excellent Service: friendly and efficient getting to the airport, car seemed totally fine on collection, disappointing that, on arrival, we had to wait almost 70 minutes to get a bus from the airport. Not sure if this was an anomaly, but it felt like they couldn’t accommodate all clients on their transfer vehicle and it took 3-4 trips to collect everyone from the queue. I probably won’t use this company again as I noted another company had at least 4, larger coaches in the same time as we saw 2 with this company.”
Helpful Report
Posted 1 year ago
Chris (Dorset)
Verified Reviewer
“Booking process and information supplied very clear, price competitive. Hotel room ( Sheraton )was not ready upon arrival at 8:15 pm ! Told was still being cleaned, were not able to access till after 9 pm when should gave been available from 2 pm! Car parking process (Blue Circle) was okay if a little 'makeshift', there was a 20 minute wait for the car despite notification as instructed and it was heavily soiled externally with bird poop and leaves. Exiting the car park was not a simple process, the card provided didn't work (for others as well) causing lots of reversing and delays. Overall just average, competitive pricing but not as well organised as others we have used.”
Helpful Report
Posted 1 year ago
R Robson
Verified Reviewer
“Hotel stay was great, did the job perfectly. Car parking was a mixed experience, bus driver attitude was terrible, no help to other passengers and didn’t seem like they wanted to be there at all! On retrieval of car I found the back of the seats to be scuffed when they weren’t previously, passenger footwell was covered in mud and the wing mirrors which usually fold in automatically were half out/in and needed re-set to function normally again.”
Helpful Report
Posted 1 year ago
Andy
Verified Reviewer
“Good value car park at Bournemouth airport booked through holiday extras. However, it was very full, and there appeared to be no guarantee of a slot. Hard to find a place to park. It’s really just a field and you will get wet if it’s raining.”
Helpful Report
Posted 1 year ago
Anonymous
Verified Reviewer
“The sat nab directions took me to the staff car park entrance could not contact anyone on the monitor had to reverse out and find the correct entrance”
Helpful Report
Posted 1 year ago
Anonymous
Unverified Reviewer
“Had to queue for about 10 minutes to gain entry but like being shown to your seating area but very awkward for single travellers deciding about leaving bags to get food and drink, have to trust other travellers to watch over bags or have to take them and try balancing food and drink. The extra for a 1 glass of champagne not best value, stick to the wine or prosecco. Selection of food very limited but tasty.”
Helpful Report
Posted 1 year ago
Anonymous
Unverified Reviewer
“The place was to full and not enough loungers were you could really relax.”
Helpful Report
Posted 1 year ago
Anonymous
Verified Reviewer
“My experience with MBW Meet & Greet was unsatisfactory. I returned to Terminal 3 and was getting on the train to 5 when they rang me to say my car was at 3 short stay. I had the hassle of getting back to 3 short stay and the lifts were full. When I put my ticket in to exit I had to pay £5.90 to get out as I suppose the time limit had expired. Nothing was explained to me and I also was alarmed and complained on my arrival that the call to them to say I was half an hour away was automated and involved pressing buttons which is dangerous as I was on the motorway”
Helpful Report
Posted 1 year ago
Anonymous
Unverified Reviewer
“Very expensive but ok”
Helpful Report
Posted 1 year ago
Anonymous
Unverified Reviewer
“Poor instructions/ directions in the airport area. Once arrived it would have been nice to have been welcomed rather than ignored.”
Helpful Report
Posted 1 year ago
Anonymous
Unverified Reviewer
“Poor directions once entering airport areas, unclear direction once through into the park, poor communication to ask for advice, ie, broken phone at bus station, compounded by overlong wait for a routine bus Let's face it Stansted is probably the worst UK airport for dealing with the general public quickly and efficiently your service is typical, lazy staff with bad attitudes. I will not use Jet Parks Stansted again and I do not relish the opportunity to use Stanstead airport in the future You and other services at Stanstead are a disgrace. You need to up your game, employ self pitying staff who do not carry an aggressive attitude. We are your customers not your problem Customer SERViCE how hard is that?”
Helpful Report
Posted 1 year ago
Anonymous
Unverified Reviewer
“The service was good, however i was lead to believe there was no bus transfer @Manchester airport as @ time of booking it said "on site short walk" not the case 😠”
Helpful Report
Posted 1 year ago
Anonymous
Verified Reviewer
“I was very impressed with the ease of drop off and collection and would have given 5 stars. However when the car was driven from the secure parking back to the airport, a distance of less than 2 miles, my black box registered a bad score for dangerous driving. This results in a black mark from the insurance company- which can mean that my insurance is cancelled. In the space of 1.46 miles - a 5 minute journey, the driver racked up 18 unsafe/dangerous driving feedbacks. Really disappointed with this.”
Helpful Report
Posted 1 year ago
Anonymous
Unverified Reviewer
“There should be more buses so wait time is not so long and people were struggling to pind places to put their cases as the buses were full. The price has gone up alot since last year but I couldnt see any improvement.”
Helpful Report
Posted 1 year ago
Anonymous
Unverified Reviewer
“We stayed at the Hampton Hilton Edinburgh Airport, very convenient for the airport, the only negative I had was the dining room was not clean. Tables and floor area were dirty.”
Helpful Report
Posted 1 year ago
Holiday Extras is rated 4.3 based on 8,066 reviews
Our Company
Business Solutions Impressum Terms & Conditions User Privacy Policy Business User Privacy Policy Data Protection Data Request