Holiday Extras Reviews

Name: Holiday Extras
Rating: 4.30

4.3 Rating 8,067 Reviews

83 %

of reviewers recommend Holiday Extras

Company Reviews

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Metrics

4.3

Based on 8,067 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
On-time Delivery	96%
Accurate And Undamaged Orders	Greater than 90%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

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customerrelations@holidayextras.com

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Holiday Extras 5 star review on 20th May 2025

Neil

Holiday Extras 4 star review on 8th May 2025

Marie

Holiday Extras 4 star review on 12th April 2025

Anonymous

Holiday Extras 4 star review on 31st March 2025

Jeremy

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Usually I have no trouble however this time I did have a problem. I amended my booking to a day later, this was followed up with an email to confirm. I arrived at the car park and my registration wasn’t recognised. I spoke to reception who let me in. I tried to book in but it wouldn’t accept my booking details. I went to reception who looked up my registration and said my booking had been cancelled and there wasn’t a new booking with the new entry date. Fortunately i am a regular visitor so the guy on receptions went the extra mile and found that Holiday Extra hadn’t emailed my details to them but honoured the booking as I had the confirmation booking. My return was almost problem free apart from putting the wrong colour block which resulted in a 15 minute search for my car!”

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Posted 1 year ago

“On arrival at Jet Park, the system didn't recognise my car. The intercom communication said we should have arrived earlier but then issued a ticket. On return to leave the car park, the ticket we put into the barrier slot said we owed £267. Couldn't get a response on the assistance button but eventually after 10 mins the barrier opened allowing exit!”

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Posted 1 year ago

“Cheaper price than airport direct”

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Posted 1 year ago

“Sadly, our original booking was for car parking at the hotel with the car to be collected from the hotel, but this was changed, and we had to drop the car off at the airport. When we checked in, we were advised that we would be given full details of where to take our car to however, we were given incorrect information and told to go to the top of the car park whereas we should have gone to the 1st floor, so we wasted 30mins and subsequently did not have time to visit the airport lounge. It is unlikely that we will stay at the Marriott again if the Meet and Greet Service is not offered as booked.”

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Posted 1 year ago

“parking was perfect but transportation to and from terminal was very stressful.”

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Posted 1 year ago

“Used voucher from parking booking to use for lounge. This process was very easy. Aspire lounge T2 Manchester was okay, not a lot of good choices available. Compared to other lounges previously used would rank this one as "average".”

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Posted 1 year ago

“Holiday extras is excellent but eats Midlands airport is too expensive to park .. twice as much as Liverpool and you don’t need a bus at Liverpool”

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Posted 1 year ago

“Allocated to a different car park to the one we booked. Attendant said I was forth that day.”

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Posted 1 year ago

“We used the company to get to the Isle of Wight, but really set up for cruises. Booked for 9.30 but no one showed until 10.30. Booked return for Monday but weren't planning to be open as there were no cruises. Not contactable by phone. Once got to talk to someone on site service very good.”

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Posted 1 year ago

“Too far from the terminal for a meet and greet. Spent 15 minutes dropping the keys”

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Posted 2 years ago

“Too far from the terminal for a meet and greet. Spent 15 minutes dropping the keys”

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Posted 2 years ago

“Signage on entering the car park was not clear for me, I ended up in the wrong area. The bus stop intercom helped get me to the right place. On return to the airport the directions were rubbish to the long term bus pick up point. Very confusing especially after a late, delayed flight.”

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Posted 2 years ago

“Too expensive for last minute and no loyalty offered for continued custom which is a shame”

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Posted 2 years ago

“Big red wine stain on carpet. Only 1 cup for 2 people, and flush continuously ran unless you kept pushing button in. Bed was comfortable and considering how busy it was it was quiet.”

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Posted 2 years ago

“Parking was easy , hotel perfect positioned”

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Posted 2 years ago

“Stayed the one night and left car for week in car park. No problems there. Was asked if we required taxi to airport in morning and to pick us up on our return. Paid in advance. Friendly helpful taxi driver in morning of flight-helping with luggage etc. Different story on return-located arrow taxi office and was told there was a half hour wait for taxis even prepaid ones but we “could wait inside airport and driver would come in to that area (just inside doors near their office) and call our name”. To cut a long story shortish, we were told off by a very very rude taxi driver who said he had been looking all over for us (luckily I heard him ask another couple if they were us). He marched off ahead really quickly muttering to himself, didn’t help with luggage, banged steering wheel when we came upon a very short lived traffic queue, dropped us at hotel, curtly told husband he didn’t want the piece of paper which was our proof of payment, only got out of car to close boot when we hauled out luggage out. Never come across such a rude individual. If you were a tourist being picked up by him you’d be of the impression that all taxi drivers were the same. His attitude was appalling.”

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Posted 2 years ago

“Unfortunately we waited a very long time for the bus to arrive but otherwise the parking was very good”

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Posted 2 years ago

“Easy to follow process”

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Posted 2 years ago

“The hotel and parking was very good, but the Hoppa Bus return from the terminal to hotel was late, crowded and I was asked to pay for the trip again leading me to have to explain that I have already paid. It was in the evening and it appeared that there was only one bus per hour which was not sufficient.”

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Posted 2 years ago

“The post code given took me to a different place and luckily someone helped me to find the Triangle Car Park”

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Posted 2 years ago

Holiday Extras is rated 4.3 based on 8,067 reviews