Holiday Extras Reviews

Name: Holiday Extras
Rating: 4.32

4.3 Rating 8,931 Reviews

84 %

of reviewers recommend Holiday Extras

Company Reviews

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Metrics

4.3

Based on 8,931 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Over 7 Days
On-time Delivery	96%
Accurate And Undamaged Orders	Greater than 90%
Customer Service
Communication Channels	Live Chat, Email, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

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Email:

customerrelations@holidayextras.com

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Holiday Extras 4 star review on 21st September 2025

Anonymous

Holiday Extras 3 star review on 18th September 2025

Anonymous

Holiday Extras 5 star review on 20th May 2025

Neil

Holiday Extras 4 star review on 8th May 2025

Marie

Anonymous

Anonymous // 01/01/2019

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“Great service, plenty of buses to and from the airport”

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Posted 11 months ago

“Easy to find, helpful staff, hotel was lovely, cat park even dropped car to terminal for us when we came back from holiday, very happy and would highly recommend”

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Posted 11 months ago

“We have used Drop & Go many times and always been extremely happy with it, very slick operation. One issue however we have this time is that there was another phone having been linked as a device to our car - why on earth would they need to do this for the minimal time anyone would be in our car? Found this rather unsettling”

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Posted 11 months ago

“Parked and took my keys with me happy my car was safe while I was away”

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Posted 11 months ago

“Easy to book hotel room and carparking whilst away on honeymoon although hotel room smelt damp luckily we were only in it for 8 hrs”

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Posted 11 months ago

“Easy to use, efficient service”

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Posted 11 months ago

“Noticed a small dent on back bumper Never saw it at first because it was midnight and was covered in snow”

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Posted 11 months ago

“Excellent service. Punctual and good communication throughout.”

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Posted 11 months ago

“Efficient service, return trip arrived on time”

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Posted 11 months ago

“Easy to book and good value, in fact much cheaper than a taxi. Drove straight in and the barrier opens and the same on the way out. Perfect.”

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Posted 11 months ago

“Good service.”

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Posted 11 months ago

“Good price and excellent service”

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Posted 11 months ago

“Perfect price, communication, and service. Would recommend!”

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Posted 11 months ago

“Easy to get to good service quick regular buses all you need”

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Posted 11 months ago

“Close to terminal and easy to find.”

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Posted 11 months ago

“Really seamless having car park, car hire and insurance all in one app. We've had issues with big name car hire before so were a bit worried going with a smaller name brand but it's the best experience we've had, youcar were great!”

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Posted 11 months ago

“The hotel was excellent (especially for a ‘transit’ hotel) Everything was as stated hotel in very convenient location for airport.”

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Posted 11 months ago

“Brilliant.We were delayed and Holiday extra transfer were excellent.”

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Posted 11 months ago

“No dramas and just a short walk to terminal”

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Posted 11 months ago

“We had used Holiday Extras transfers several times before without any problems. However, this time on arrival at the transfer desk in Tenerife South Airport we were told the driver was on his way, but we had to wait at least half an hour before the taxi arrived, whereas we were expecting, and were told that the driver would be waiting for us. The pick up time for the return journey from the hotel to the airport was not realistic. We had a pick up time if 13:10, and the plane had a departure time of 15:40. Ordinarily this would have been ok, but on the way to the hotel on arrival we noticed large traffic jams in the direction of the airport, and we had also been made aware of long delays at the airport. We spoke to our TUI rep and because of the above issues she suggested a pick up time of 12:00. I spoke to the emergency number and they did amend the pick up time to 12:00, and the taxi arrived at the hotel on time.”

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Posted 11 months ago

Holiday Extras is rated 4.3 based on 8,931 reviews