Holiday Extras Reviews

Name: Holiday Extras
Rating: 4.29

4.3 Rating 7,831 Reviews

83 %

of reviewers recommend Holiday Extras

Company Reviews

Questions

Metrics

4.3

Based on 7,831 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
On-time Delivery	95%
Accurate And Undamaged Orders	Greater than 90%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

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customerrelations@holidayextras.com

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Great pick ups both ways. Very happy with the driver and his punctuality.”

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Posted 2 months ago

“We returned much earlier than expected, there wasn’t any problem at all to collect the car. Helpful service was provided by the company.”

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Posted 2 months ago

“Very easy to use and all documents in the app are easy to get to if needed”

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Posted 2 months ago

“An excellent seamless service.”

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Posted 2 months ago

“Excellent service. Safe drivers and very prompt.”

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Posted 2 months ago

“We had to change our parking arrangements when we discovered we were flying from Gatwick North and returning to Gatwick South. Holiday Extras fixed us up with Love Meet and Greet who were brilliant. Waiting for us to take the car and there to return our car to the second. Clear instructions and friendly staff inc Thas our returning driver. Thank you. Full marks all round and not very expensive! Martin”

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Posted 2 months ago

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Posted 2 months ago

“reasonable prices and clise to the airport”

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Posted 2 months ago

“When arring (diversions in place) in the dark it wasn't very well sign posted. The staff could give you a little bit more information especially as it was the middle of the night”

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Posted 2 months ago

“I booked for the car park opposite Liverpool Airport NOT one down the road so it cost me an extra £16 to get out of the car park yesterday 😡😡🤬🤬🤬”

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Posted 2 months ago

“The booking was easily managed. The process to drop keys was quite lengthy although it was automated due to the number of customers but none the less, the transfers were swift. Upon return we boarded a bus without waiting and were soon back to our car on the way home”

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Posted 2 months ago

“Very happy with the ease of parking near the terminal. Would recommend and use again”

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Posted 2 months ago

“Easy to find . Staff friendly & helpful. Didn't have to wait for transfer. Picked up from airport promptly. Will definitely use them again .”

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Posted 2 months ago

“Great service, very friendly staff and efficient.”

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Posted 2 months ago

“Very pleased to have been recommended to use this off-airport parking facility by friends and family. The charges are (I consider) very reasonable given the shameful charges being levied by the on-aircraft long-term parking sharks. Would certainly use Holiday Extras again and have no reservation in recommending them to others. Courteous service at all stages. Much appreciated.”

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Posted 2 months ago

“Very good service from air parks friendly staff as were the staff in the Ibis hotel, overall worth a 4 star as the price was very good.”

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Posted 2 months ago

“I parked earlier than planned and on return, my flight was delayed by 9 hours. I expected a bit of trouble but on the contrary: 1. The bus driver was exceedingly friendly and helpful; he told me that I might need to show my credit card on exit for the extra day, but in any case there was an intercom that I could use if necessary. 2. As it happened, the barriers let me through straight away. I could not have expected or hoped for anything better. Top marks.”

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Posted 2 months ago

“Bit of a wait outside on our return whilst my husband went in to collect the key”

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Posted 2 months ago

“Brilliant transfers both to the Hotel and back again to the airport. Really great price for the two of us, much much cheaper than getting a taxi. Phoned me the day before to let us know the pick up point had changed by 50 yards so that was no problem. Will definitely use again.”

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Posted 2 months ago

“Have used before without any hassle, only thing this time was we weren't dropped of at the terminal building”

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Posted 2 months ago

Holiday Extras is rated 4.3 based on 7,831 reviews