Holiday Extras Reviews

Name: Holiday Extras
Rating: 4.32

4.3 Rating 8,905 Reviews

84 %

of reviewers recommend Holiday Extras

Company Reviews

Questions

Metrics

4.3

Based on 8,905 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Over 7 Days
On-time Delivery	96%
Accurate And Undamaged Orders	Greater than 90%
Customer Service
Communication Channels	Live Chat, Email, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

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Email:

customerrelations@holidayextras.com

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Holiday Extras 4 star review on 21st September 2025

Anonymous

Holiday Extras 3 star review on 18th September 2025

Anonymous

Holiday Extras 5 star review on 20th May 2025

Neil

Holiday Extras 4 star review on 8th May 2025

Marie

Anonymous

Anonymous // 01/01/2019

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“Excellent service”

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Posted 2 months ago

“Extremely easy to use - keeping your keys”

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Posted 2 months ago

“Very convenient place to drop of the car both for the Terminal and The Hilton. Car came back in time and well looked after. Fairly priced.”

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Posted 2 months ago

“So stress free from booking to returning home.”

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Posted 2 months ago

“Many years ago I used to use the car park on the Bath Road every month. Back then it was great. It had small buses which took you straight to your terminal. Sadly it is not what it used to be. Now the buses are huge and infrequent. They visit T2,3 & 5 in succession which means it is a long time before you get back to your car. Not what you want after a long journey. This really is my last time for this car park.”

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Posted 2 months ago

“Last minute decision, was quick and easy booking our return transfer. Thank you.”

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Posted 2 months ago

“Driver didnt turn up to collect us at Hamburg airport on 18th August and after a lot of worry and hassle - wecwere in right place, tried phone number several times couldn't get through. Had long live chat, took screen shots. Eventually had to get a taxi and pay 34 euros for that and got receipt. Still fighting for our refund. Marshal says referring us to another dept if you Mathew Pack can help would be grateful.”

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Posted 2 months ago

“We paid extra for large vehicle parking, there was only one space in the area we were Allocated which was only just possible to fit the truck into! We were able to get out a little easier when we returned due to there being no car parked in the space behind us, otherwise that would have been an interesting one!! We arrived and departed in the dark, the carpark is very poorly lit, I tripped with the suitcase in a hole in the tarmac! Whilst no fault of the staff, not really a great experience! Would not book with Airparks again sadly”

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Posted 2 months ago

“Excellent pricing and good service. Will use Holiday Extras as first choice.”

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Posted 2 months ago

“Excellent parking at reasonable price”

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Posted 2 months ago

“Excellent”

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Posted 2 months ago

“Taxi booking and experience flawless. Always a worry in a foreign country that something may go wrong…no such worries with the agency used here.”

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Posted 2 months ago

“T1 meet and greet, easy, accessible, took stress out of airport parking.”

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Posted 2 months ago

“Very simple, great instructions and directions and car waiting after a long flight”

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Posted 2 months ago

“First time we have used meet and greet and would definitely use again. Very easy with car waiting for us to return”

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Posted 2 months ago

“Very easy. Very quick. Lady on the pick up key desk was a bit abrupt, but no issues.”

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Posted 2 months ago

“45 minutes waiting at terminal 2, no ringway coach, when it did arrive driver was rude and not very apologetic. Other drivers for jet parks 3 and 1 radioed but no answer. Poor service.”

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Posted 2 months ago

“Park your own car in a bay get on the coach minutes to the airport terminal”

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Posted 2 months ago

“Good price. Great service.”

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Posted 2 months ago

“Excellent”

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Posted 2 months ago

Holiday Extras is rated 4.3 based on 8,905 reviews