Holiday Extras Reviews

Name: Holiday Extras
Rating: 4.29

4.3 Rating 7,831 Reviews

83 %

of reviewers recommend Holiday Extras

Company Reviews

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Metrics

4.3

Based on 7,831 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
On-time Delivery	95%
Accurate And Undamaged Orders	Greater than 90%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

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Email:

customerrelations@holidayextras.com

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Easy to book. Reasonably priced”

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Posted 2 months ago

“Easy booking through the app.”

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Posted 2 months ago

“Bus turned up after a fair old wait. Swapped drivers outside the pub then continued after they had enjoyed a chat. Reached the first stop in the car park then the driver announced I have to stay here for a few minutes so you can walk to your car from here! We did so and still got out of the car park before the bus had left the first stop. In conclusion, highly priced and punctuated with unnecessary waits!”

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Posted 2 months ago

“Did as agreed spot on, Mike”

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Posted 2 months ago

“Brilliant so easy drop off and pick will be using this again”

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Posted 2 months ago

“Lovely night stay, close to Virgin terminal. And great price package with 2 weeks parking included. Regards John”

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Posted 2 months ago

“Very good service from the MBW meet and greet team. Highly efficient, no waiting at either end of the trip and a very affordable car wash and vac service.”

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Posted 2 months ago

“We were very impressed with Maple valet parking. Excellent service 👏 we'll definitely use this again.”

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Posted 2 months ago

“Quick and easy”

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Posted 2 months ago

“Reliable , always get confirmation for pick up time. For me the best!”

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Posted 2 months ago

“Straight forward! Professional staff ! Good experience!”

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Posted 2 months ago

“The general service provision was pretty easy to use and the staff were helpful however, upon our return from holiday our car appeared to be been left in a place where the Mancunian avian population had used our car as a public lavatory! I appreciate that it is difficult to control such events but, common sense tells you not to park customers cars in areas that are clearly well populated with birds. We have used other airport parking providers and never experienced such matters. Please try to be more considerate in future. It is not nice to return from holiday to a car covered in guano!”

Holiday Extras 3 star review on 5th March 2025

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Posted 2 months ago

“The ease of parking at Maple Parking was a dream and so professional. We were driving out 35 mins after touching down from Budapest so will definitely use again.”

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Posted 2 months ago

“Really easy to use. Great service”

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Posted 2 months ago

“Very quick transfer, easy to access parking and return transfer easy.”

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Posted 2 months ago

“We used holiday extras to book parking at Leeds mid-stay. It all worked fine but the instructions were not very clear as to what to do on collecting the car and getting out of the car park on our return.”

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Posted 2 months ago

“No issues with dropping our car off @ Airparks and bus transfer to Ibis. BUT the return was horrendous - there was an enormous queue awaiting the bus for the transfer back to Airparks site. It was apparent that we would not beable to get on o the next 2 buses, so a wait of approx 1hour in the freezing cold at 11.30pm in the evening. The bus driver told us the buses were running at 20 minute intervals, yet when you check in they ask for your return time so should be able to plan the likely demand. In the end, like many other people we booked an Uber and will be looking for Airparks/ Holiday Extras to reimburse. When we arrived at Airparks and complained we told their was a 10 minute service which was totally untrue. I cannot understand why Airparks do not have somenone based at Luton airport to supervise the queue as people were trying to jump the queue by pushing in. This is not an isolated incident as we experienced the same oproblem earlier in the year. I will certainly not be booking Airparks again as they are not interested in the safety and well being of thier customersas children were getting crushed in the rush to get on to the bus.”

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Posted 2 months ago

“Easy booking good communications speedy service”

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Posted 2 months ago

“This is a smooth operation and I've been using Holiday Extras (Purple Parking) for some time. One note of concern, however. On my return when I called the number on the card, a recorded message said it was not possible to connect the call. That's the second occasion I've experienced this. Hope it's fixed for next time!”

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Posted 2 months ago

“Had to wait a while for car to be bought round No clear order queue /service”

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Posted 2 months ago

Holiday Extras is rated 4.3 based on 7,831 reviews