Holiday Extras Reviews

Name: Holiday Extras
Rating: 4.34

4.3 Rating 9,190 Reviews

84 %

of reviewers recommend Holiday Extras

Company Reviews

Questions

Metrics

4.3

Based on 9,190 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Over 7 Days
On-time Delivery	96%
Accurate And Undamaged Orders	Greater than 90%
Customer Service
Communication Channels	Live Chat, Email, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

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Email:

customerrelations@holidayextras.com

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Holiday Extras 4 star review on 21st September 2025

Anonymous

Holiday Extras 3 star review on 18th September 2025

Anonymous

Holiday Extras 5 star review on 20th May 2025

Neil

Holiday Extras 4 star review on 8th May 2025

Marie

Anonymous

Anonymous // 01/01/2019

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“No issues, from start to finish all good”

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Posted 1 year ago

“No issues, drivers polite, helpful, friendly and efficient.”

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Posted 1 year ago

“Booked parking and No1 lounge both went very smooth.”

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Posted 1 year ago

“Good location very close to Gatwick Comfortable rooms Shuttle bus every 15 mins Quick check in and out process Good price for 1 night stay and 10 days parking”

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Posted 1 year ago

“Everything went smoothly but the cost of parking at airports is very high . I’m a pensioner & it’s difficult”

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Posted 1 year ago

“Used HE several times and will continue to do so. Very smooth.”

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Posted 1 year ago

“Made many bookings with Holiday Extras and never any issues. Buses are clean and very often, drivers and staff are friendly”

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Posted 1 year ago

“Premium meet and greet is a service I’ll always use. Close to the terminal, a bit pricy but saves taxis and queues and also gets fast track through security.”

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Posted 1 year ago

“Brilliant service, both for the departure and arrival leg of my journey. There was a coach waiting for me on both occasions, which left within a couple of minutes, and when I got back, my car was there waiting for me, in perfect condition, and the key was at reception. Efficient, friendly service at a decent price, and to top it off, it avoided the ULEZ charge! Fantastic, highly recommended.”

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Posted 1 year ago

“Good service as usual. Can be a long journey as Terminal 5 is a long drive. But always use Holiday extras.”

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Posted 1 year ago

“Easy to use booking system. All went to plan.”

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Posted 1 year ago

“I made my original booking on the morning of Saturday 17 February to include an overnight stay at the hotel and parking until Thursday 29 February. The overnight stay was booked for Sunday 25 February. When I received the booking confirmation I immediately seen that the dates were incorrect and went on the app to amend. Despite doing this several times the booking wouldn't amend - is there a way to see that these changes were attempted? So as this didn't work I made contact via the live chat function. I got to the stage where I believed this was sorted with one of your live chat staff before the chat disconnected. I subsequently went back on the app today to check something related to a booking in March and saw that the booking still had the correct car parking but the incorrect hotel booking. When I contacted customer support I was told that nothing could be done other than sending a retrospective complaint as the hotel booking 'had now passed.' . I had to make a further hotel booking so a total of £292.73 has currently been paid to a booking of a night in the hotel and 4 days parking. The final response from holiday extras was very poor and unhelpful and as such I will never use this company again and would advise others to be very careful”

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Posted 1 year ago

“Reasonable Price , secure parking , hardly any waiting for bus on return.”

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Posted 1 year ago

“Looked for a cheap option for hotel stay and parking from Luton before holiday. This was it.”

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Posted 1 year ago

“A good deal, completely smooth and efficient. Nice hotel and a lovely meal. A great start to the holiday.”

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Posted 1 year ago

“Customer service was really good. I didn’t have to contact them but the booking process was easy. My only gripe would be too any emails after I did my initial search and then made the booking. Two reminders a day for two weeks.”

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Posted 1 year ago

“Very good value - will use again”

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Posted 1 year ago

“No vehicle was available for us upon arrival in Rome. The local provider said there was a strike and Holiday Extras were told of this before we left the UK. Cost me an extra 50 euros. Not the best start to our holiday.”

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Posted 1 year ago

“Good position near terminal but didn’t recognise my reg no or ref no, same on exit.”

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Posted 1 year ago

“Great service”

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Posted 1 year ago

Holiday Extras is rated 4.3 based on 9,190 reviews