Holiday Extras Reviews

Name: Holiday Extras
Rating: 4.29

4.3 Rating 7,843 Reviews

83 %

of reviewers recommend Holiday Extras

Company Reviews

Questions

Metrics

4.3

Based on 7,843 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
On-time Delivery	95%
Accurate And Undamaged Orders	Greater than 90%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

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Email:

customerrelations@holidayextras.com

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Holiday Extras 5 star review on 20th May 2025

Neil

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Very impressed with hotel and location,,not far to Birmingham Airport,easy parking at airport, will definitely be using again,and will recommend, can't fault anything, pleasant stay”

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Posted 3 months ago

“Only thing which was not good was not having clear Location of you drop off point on level four. I went into to other booths before I found you Booth.”

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Posted 3 months ago

“First time using Airparks park & go at Luton. Very impressed with staff there to greet us, tag for keys already printed. Bus there & back good. Easy retrieval of keys from locked box car easy to find. Good value for money.”

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Posted 3 months ago

“Generally I have had a good experience with Meet & Greet however this time I came back to find my alloy wheel scratched… I guess these things happen however they didn’t own up to it and came out looking surprised. I’m sure the driver would have known about this so I would have appreciated them owning up from the start. Two days later I’ve still not heard back from Customer Services.”

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Posted 3 months ago

“Excellent all round service. Staff extremely helpful and friendly”

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Posted 3 months ago

“Discounts for early booking its walking distance even with luggage from the check-in desk. On return its a simple procedure to get your exit token and you deal with a person at the airport”

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Posted 3 months ago

“Easy simple and well organised, with helpful staff. Transfer coaches overcrowded and not as close to the airport as they suggest but overall well worth using.”

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Posted 3 months ago

“Excellent service. Will use again. 1st class.”

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Posted 3 months ago

“car parking and night in hotel great holiday extras top staff at car park friendly and efficient. i got my car back so quickly. Easy and fast drop off and pick up. Great value for money. perfect for north terminal”

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Posted 3 months ago

“All good and everything what expected”

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Posted 3 months ago

“Great staff at car park friendly and efficient. Also responded really quickly to text messages when I asked a couple of questions. Easy and fast drop off and pick up. Value for money. Only lost one star as I hadn’t realised that the bus visits all terminals before T5. The way it was advertised with Holiday Extras suggested it was a T5 car park - it’s kinda not it’s located near T2 and bus visits all terminals - makes for a long ride from T2 all around perimeters.”

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Posted 3 months ago

“First time using meet & greet. Easy to use. Just a few feet from terminal building. Car waiting for me on return. Highly recommend”

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Posted 3 months ago

“Arrival staff excellent”

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Posted 3 months ago

“Came back late at night and had to go and find my car!! when I finally found it I was blocked in! Tried moving my car but I scratched my front bumper badly on the fence!Waste of time doing meet and great you might as well just pay for the multi storey car park .”

Holiday Extras 2 star review on 5th February 2025

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Posted 3 months ago

“Have booked this place numerous times. Can't fault the service. Would definitely recommend.”

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Posted 3 months ago

“Absolutely brilliant. I was extremely worried as our flight was cancelled. I phoned Holiday Extra’s and was assured everything was ok and safe trip home. Car the same as left it. Drop and Go Excellent.”

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Posted 3 months ago

“Very convenient and comfortable hotel with helpful friendly staff”

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Posted 3 months ago

“very convenient”

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Posted 3 months ago

“Easy booking, entrance, parking. Attached directly to departures. Virtually no walking .”

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Posted 3 months ago

“It took ages for my car registration to be recognised and for me to be let out of the car park”

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Posted 3 months ago

Holiday Extras is rated 4.3 based on 7,843 reviews