Holiday Extras Reviews

Name: Holiday Extras
Rating: 4.32

4.3 Rating 8,915 Reviews

84 %

of reviewers recommend Holiday Extras

Company Reviews

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Metrics

4.3

Based on 8,915 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Over 7 Days
On-time Delivery	96%
Accurate And Undamaged Orders	Greater than 90%
Customer Service
Communication Channels	Live Chat, Email, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

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customerrelations@holidayextras.com

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Holiday Extras 4 star review on 21st September 2025

Anonymous

Holiday Extras 3 star review on 18th September 2025

Anonymous

Holiday Extras 5 star review on 20th May 2025

Neil

Holiday Extras 4 star review on 8th May 2025

Marie

Anonymous

Anonymous // 01/01/2019

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“Excellent and easy”

Helpful Report

Posted 3 months ago

“We didn't have trouble dropping off and setting off to our flight. Returning from our travel the flight was delayed (not our choice) when we picked up car, we were told 'you have seven (7) minutes to get out or you'll have to pay the fees for the delay! Well we didn't get time to check if there was any damage while we were away. We hurriedly put our luggage in and left as quickly as we could taking care of all the rest of the travellers also leaving the parking lot. So stressful 😫 Not pleasant at all.”

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Posted 3 months ago

“Trying to find a parking space when we arrived was a nightmare, there are huge potholes everywhere and we waited 30 minutes for the bus to pick us up. When we arrived yesterday, we waited 45 minutes for the bus to pick us up. Would never use again”

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Posted 3 months ago

“Used Stansted Airport Meet & Greet. It was very useful and quick. You just drop off your car and that was it! Holiday Extras were very good at giving me information for what to do to ensure a smooth drop-off and pick-up. They also gave me useful information for my airport transfer at my destination.”

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Posted 3 months ago

“Efficient and friendly service. Parking literally across the road from terminal”

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Posted 3 months ago

“I arrived at 10pm for my check in, which should have been available from 3pm. My room wasn't ready - it hadn't been cleaned. I'd left home at 3pm & just needed my accommodation prior to a flight. Eventually at 11:30pm I was told that my room was ready. This location is right under flight paths, so very little sleep too. I usually book a different location, but their prices were 50% more than usual. Whilst I wouldn't pay that increase in price in the future either, I will not be booking this location again.”

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Posted 3 months ago

“Excellent service, very straightforward process and will definitely be using them next year”

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Posted 3 months ago

“4th time using , very easy , no wait for bus this year and found a space easier too”

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Posted 3 months ago

“Never again….!?!”

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Posted 3 months ago

“Upon collecting car, the drivers footwell still had the protection paper laid down and lots of grass laid on top.”

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Posted 3 months ago

“Really easy to use , didn't have to wait long for bus”

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Posted 3 months ago

“No problem finding a parking space. Courtesy bus arrived within my minutes. Same great service on return.”

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Posted 3 months ago

“Great as always so easy”

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Posted 3 months ago

“Very difficult to find a space, narrow roads road and walking surfaces difficult. Jet 3 really needs a revamp”

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Posted 3 months ago

“It was easy to book and an excellent service. Definitely use them again.”

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Posted 3 months ago

“Great service and always has buses available. The staff are always friendly and helpful”

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Posted 3 months ago

“Very quick and easy process”

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Posted 3 months ago

“Seamless booking”

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Posted 3 months ago

“I booked a double room at the Hilton including tea. We got two single beds and had to show the payment made a number of times to get a voucher for tea. Tea was limited compared to a lovely wider menu but managed to get a slight change after discussion.”

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Posted 3 months ago

“Easy to use. Regular bus to the airport. Pickup went smoothly as well”

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Posted 3 months ago

Holiday Extras is rated 4.3 based on 8,915 reviews