Holiday Extras Reviews

Name: Holiday Extras
Rating: 4.34

4.3 Rating 9,154 Reviews

84 %

of reviewers recommend Holiday Extras

Company Reviews

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Metrics

4.3

Based on 9,154 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Over 7 Days
On-time Delivery	96%
Accurate And Undamaged Orders	Greater than 90%
Customer Service
Communication Channels	Live Chat, Email, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

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customerrelations@holidayextras.com

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Holiday Extras 4 star review on 21st September 2025

Anonymous

Holiday Extras 3 star review on 18th September 2025

Anonymous

Holiday Extras 5 star review on 20th May 2025

Neil

Holiday Extras 4 star review on 8th May 2025

Marie

Anonymous

Anonymous // 01/01/2019

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“We booked In2 car parking for a Liverpool airport flight. Easy booking system, clear instructions, clear directions. Happy with the car park. Friendly staff, quick transfer via mini bus and quick pick up too on return. Would use both companies again”

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Posted 3 months ago

“Great value but we were the last drop..”

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Posted 3 months ago

“Easy booking process and good directions to the car park. Also great communication and competitive prices. The location was so good and minutes away from the terminal.”

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Posted 3 months ago

“booked the plaza express north at gatwick airport , staff were rude, breakfast was cold and hardly any drink selection - walked out after 10 mins as was so disgusted with the place. WOULD NOT RECOMMEND - WASTE OF MONEY”

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Posted 3 months ago

“I always book car parking with holiday extras, competitive price, and the app in amazing, also great for amending etc”

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Posted 3 months ago

“Easy booking, parking at Luton was done with ease and quickness. Both ways didn't have to wait long for the shuttle transfer.”

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Posted 3 months ago

“We used the Manchester Airport and Ibis Hotel. The hotel was functional and although the rooms were small we managed to sleep. Checking in and checking out was easy. Picking up the cars keys was also easy. Thankfully the staff were lovely and because the Airport site is very difficult to drive around and we had ACCIDENTLY ended up in the terminal 2 Drop Off Zone we were unaware that we had to pay £5 for the privilege otherwise we would have had a £60 fine. The girl on the desk told us what to do and we were saved this stress. Which brings me to the parking instructions. Please make clear it is the STAFF PARKING AREA 2. To follow Train Station. This would have saved so much time.”

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Posted 3 months ago

“2nd time I stayed here (should have learnt my lesson) The rooms are okay, pillows pathetic and mattress awful. The main reason to avoid is the staff on reception who clearly prioritise 'certain guests and give them good service! They are aloof, rude and have zero customer service skills. I actually sat in the lobby to observe while doing some work, just to see if it was only me ... it wasnt! You'll be lucky to get eye contact let alone a smile or greeting, when you queue at check in they way they gesture you to the desk is my nodding their head like your inconviebcing them. While I was checking in this time another member of staff interpreted said something to the person checking me in and they both went to do something with another customer, didnt say anything to me just left me standing there. I could go on and on but its making me angry that I actually thought the 1st stay was just a one off in terms of horrible service, But 1 year later they managed to be worse. Trust me avoid or sleep in your car”

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Posted 3 months ago

“Easy to book online for car park 3 at Bournemouth- although we had to drive to the far side before we could find a space it is still nearer to the terminal than the other car park. About a 10 minute walk. Number plate recognition worked well .”

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Posted 3 months ago

“So easy to park at East Midlands Airport no hassle when entering or leaving. Will be using again.”

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Posted 3 months ago

“Quick and smooth transfer with very polite driver, both ways.”

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Posted 3 months ago

“Booked Britannia Leeds airport with parking for duration of holiday, basic hotel no issues, friendly staff, clean enough, easy to get taxi or uber to and from airport as only about 3 miles away. Will stop again if flying from Leeds Bradford m.”

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Posted 3 months ago

“Easy and quick on the way to the airport but we missed the bus back by about 30 seconds and seemed to wait ages for the next one.”

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Posted 3 months ago

“Nice that reception manned 24/7. Easy to book in and staff very pleasant on arrival and departure. Would recommend”

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Posted 3 months ago

“Pick up bus took a long time to arrive”

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Posted 3 months ago

“Everything went to plan other than on our return to Jetpark 3, we had parked in Zone A which was completely flooded with no assistance from car par k attendants to call on for help”

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Posted 3 months ago

“Good, quick system and easy pick up but could do with better signage for drop off on main airport roundabouts”

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Posted 3 months ago

“The booking process was straightforward, it was easy to find the hire car centre and the car was ready and waiting. The only flaw in the process was that Holiday Extras had advertised the car category as 4 suitcases, 5 passengers. The hire company said that this was not true and the car should have been advertised as 3 suitcases. We did manage to squeeze in, but more accurate car descriptions would have been preferred.”

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Posted 3 months ago

“Excellent service.”

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Posted 3 months ago

“Flawless experience & very simple to enter the carpark & exit.”

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Posted 3 months ago

Holiday Extras is rated 4.3 based on 9,154 reviews