Holiday Extras Reviews

Name: Holiday Extras
Rating: 4.29

4.3 Rating 7,850 Reviews

83 %

of reviewers recommend Holiday Extras

Company Reviews

Questions

Metrics

4.3

Based on 7,850 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
On-time Delivery	95%
Accurate And Undamaged Orders	Greater than 90%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

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customerrelations@holidayextras.com

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Holiday Extras 5 star review on 20th May 2025

Neil

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Value for money especially if one books in advance. Car is photographed on arrival booking in easy buses run frequently to the airport and the return process is just as efficient.”

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Posted 3 months ago

“This trip my car wasn’t splashed with mud as it had been previously. Also the bus driver left the airport with only the bus half full ( nobody waiting) instead of waiting until the bus was uncomfortably crammed full . This makes such a difference when you are tired and you have large luggage to look after .”

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Posted 3 months ago

“Easy to book. Very friendly and helpful staff at the car park. Frequent transfers to the airport, less than a mile away.”

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Posted 3 months ago

“Quick efficient service but: - why don’t you use paper mats for footwells on customer cars? - why don’t you your drivers change everything the seat position and steering wheel?”

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Posted 3 months ago

“Quick and efficient .”

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Posted 3 months ago

“I advance booked a 7 day stay in T2 West multi storey park. No problems on arrival but when leaving 7 days later I drove up to the exit barrier, expecting my reg to be recognised and the barrier to lift. It didn’t. The display screen showed only a video loop saying “insert token”. I didn’t have a token so I decided to reverse out and try a different barrier . This was not as easy as I thought, the traffic was heavy, the light was poor and the the gap narrow. I got too close to the guard rail and scratched the paintwork on my near side door. When I finally arrived at the control panel I found the same token video playing. This panel had a button labelled “talk” so I called the operator who asked for my registration number before releasing me. All in all, a sad end to my holiday.☹️”

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Posted 3 months ago

“🤩.”

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Posted 3 months ago

“Excellent car park friendly and convenient closed to airport value for money”

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Posted 3 months ago

“Great service.”

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Posted 3 months ago

“Easy to park, shuttle on time and very good value.”

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Posted 3 months ago

“Hotel transfer to air port was excellent. We asked driver where pick up point was. He said out side arrivals, it was actually a bit further away. It would be helpful if drivers could actually tell you the number of bus stop to wait at. Pick up bus arrived and return to hotel was perfect .”

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Posted 3 months ago

“Easy to use system and good price. Maple parking the best around.”

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Posted 3 months ago

“I recently used Holiday Extras to book airport parking, and I couldn’t be happier with the experience! From the easy booking process to the smooth arrival and departure, everything was seamless.”

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Posted 3 months ago

“Very easy to book the hotel with parking and at a best value price. Everything went well, hotel comfortable and car parked safely. Thank you”

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Posted 3 months ago

“Hilton hotel very nice with large rooms and comfy. Only downside was airports express parking. The car parks are in Zone areas. Once in the zone there are no line markers or numbered spaces. So you have to remember where your car is parked and the car park is huge and virtually no lighting. The bus did not drop off at the same point of pick up so even more difficult to find car. We arrived back in the early hours of the morning to a very disgruntled driver.”

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Posted 3 months ago

“Used Long Stay at Stansted twice in a month and received fast and friendly service to and from the car park.”

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Posted 3 months ago

“My flight was cancelled I tried to cancel on line but the website I couldn’t call until office hours and there was no live chat in the night. Therefore I had no option to cancel. Once I got a hold of Holiday Extras they said they could refund me as the parking time has passed. I tried to explain that they provided no option to cancel in the night so it wasn’t my fault and it was there’s as they didn’t provide that option. They still refused to refund the money. The issue has been taken to the ombudsman.”

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Posted 3 months ago

“Parking and collection of car done with minimum of fuss great service”

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Posted 3 months ago

“Booked Europa hotel Gatwick for 1 night before long haul flight with parking for 25 days all went well would highly recommended.”

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Posted 3 months ago

““Supreme Asset7 was a game-changer for me after I was scammed by a fraudulent broker. Their team acted swiftly, with professionalism and transparency, to recover my lost funds. I was impressed by their knowledge and dedication, and they made what seemed impossible, possible. If you’ve been scammed, I strongly recommend contacting them. They truly deliver on their promise! 📧 𝐄𝐦𝐚𝐢𝐥: 𝐬𝐮𝐩𝐫𝐞𝐦𝐞𝐚𝐬𝐬𝐞𝐭𝟕 @𝐠𝐦𝐚𝐢𝐥 .𝐜𝐨𝐦 𝐎𝐫 📲 𝐖𝐡𝐚𝐭𝐬𝐀𝐩𝐩: +𝟒𝟒 𝟕𝟑-𝟖𝟖-𝟔𝟗-𝟕𝟗-𝟓𝟖 Trust them to help you like they helped me!””

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Posted 3 months ago

Holiday Extras is rated 4.3 based on 7,850 reviews