Holiday Extras Reviews

Name: Holiday Extras
Rating: 4.32

4.3 Rating 8,915 Reviews

84 %

of reviewers recommend Holiday Extras

Company Reviews

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Metrics

4.3

Based on 8,915 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Over 7 Days
On-time Delivery	96%
Accurate And Undamaged Orders	Greater than 90%
Customer Service
Communication Channels	Live Chat, Email, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

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Email:

customerrelations@holidayextras.com

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Holiday Extras 4 star review on 21st September 2025

Anonymous

Holiday Extras 3 star review on 18th September 2025

Anonymous

Holiday Extras 5 star review on 20th May 2025

Neil

Holiday Extras 4 star review on 8th May 2025

Marie

Anonymous

Anonymous // 01/01/2019

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“Great service no problems”

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Posted 3 months ago

“Easy and convenient”

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Posted 3 months ago

“Everything ran smoothly as in every time I've used”

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Posted 3 months ago

“second experience - last time was much smoother - took a bit long for the bus to pick up at Luton from the stop.”

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Posted 3 months ago

“Nice comfortable surroundings and reasonable choice of food . There was extra costs for certain drinks but still plenty to choose from that were included. Would probably book again this was my 3rd visit .”

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Posted 3 months ago

“Always use meet and greet for our annual trip to Stansted Airport. Always efficient and you can’t get closer to the terminal.”

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Posted 3 months ago

“Communication good and pretty straight forward via the app, would use again.”

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Posted 3 months ago

“Excellent, hassle free car parking at a competitive price. Friendly, helpful staff.”

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Posted 3 months ago

“Very easy to book and use. Directions to the car park (Birmingham) were clear and easy to follow and transport from the car park to the airport was quick and easy. Would definitely recommend. Only downside was that there was nothing on the website when booking that told you how long a window you had to collect the car once you returned. As we were supposed to arrive late at night (around 11pm) I booked the time to go into the following day. The return flight details only appeared once we had processed the booking and our flight did not appear, only the next flight due the following day. Didn't really make a difference but we could have saved a little bit of money doing this.”

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Posted 3 months ago

“Good range of food and drink. Relaxed and chilled lounge.”

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Posted 3 months ago

“For Terminal 2 arrivals, the buses are already near full (standing room only) by the time it reaches there after first stopping at T1 & T3. That makes it quite stressful as you're likely going to have to wait for several buses before you can get on! They should put on a separate bus for T2!”

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Posted 3 months ago

“Fast efficient service and everything went smoothly”

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Posted 3 months ago

“We were left at the airport because the plane was delayed after being told by the driver he would wait had to phone the driver and he said he left without telling us he was leaving”

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Posted 3 months ago

“quickest and easiest way to book anything you need for your holiday”

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Posted 3 months ago

“Plenty of spaces, secure, reliable shuttle bus service”

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Posted 3 months ago

“Very happy”

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Posted 3 months ago

“I love staying at the Crowne Plaza and keep a lookout for good deals through Holiday Extras. It’s so simple to drop the car at the hotel and know that it will be there on my return. The hotel is really comfortable and has a great bar and restaurant,”

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Posted 3 months ago

“Everything went smoothly”

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Posted 3 months ago

“We stayed at the thistle in Luton . On arrival we had to pay £10 for parking at the hotel. The hotel explained that the way they take the money for parking was broken and we could therefore park for free . However we have now received a parking ticket for £100 . We slept terribly as all night doors banged . The hotel is not even that convenient for airport .”

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Posted 3 months ago

“Easy to book especially when you select your flights as it does the arrival time for parking for you.”

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Posted 3 months ago

Holiday Extras is rated 4.3 based on 8,915 reviews