Holiday Extras Reviews

Name: Holiday Extras
Rating: 4.29

4.3 Rating 7,858 Reviews

83 %

of reviewers recommend Holiday Extras

Company Reviews

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Metrics

4.3

Based on 7,858 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
On-time Delivery	95%
Accurate And Undamaged Orders	Greater than 90%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

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customerrelations@holidayextras.com

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Holiday Extras 5 star review on 20th May 2025

Neil

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Checking in was easy and quick. This is the third time we used Purple Parking, and usually it is busy but efficient, this time, was quiet, so quick. Friendly staff, transfers buses are regular and not too far from the terminals.”

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Posted 4 months ago

“It’s nice to relax and be able to help yourself to food and drink with ease”

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Posted 4 months ago

“Good service . On time . Friendly staff . Easy to use”

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Posted 4 months ago

“Nice room at Hilton south terminal made everything very easy, quick shuttle over to north terminal in the morning. They could put some biscuits with the tea and coffee and bigger bed would be nice as was a bit small as room was pricey but other than that recommend the service provider”

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Posted 4 months ago

“Everything was booked and confirmed that I'd be picked up from the airport to the hotel and then taken back to airport. When arrived at airport found it easily and it took me there, no problems. However for the return no coach arrived, nothing! Was definitely right spot as message had said. Rang the helpline and they said its on its way but late, waited, nothing, so rang back and they said they couldn't help, and hung up! Tried calling again and no one ever picked up! I waited 40mins, and nothing turned up! Ended up getting taxi, completely wasted my time and money!!”

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Posted 4 months ago

“Booked smart park at Liverpool airport through the holiday extras app. It was so easy to do and the confirmation with instructions were excellent. Found the car park quick and easy.”

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Posted 4 months ago

“Booked Meet and Greet Parking at Heathrow Terminal 5. On my return, I was due to pick up my car at 01:30, but they called me to say they were short staffed and didn't have anyone to bring the car to Terminal 5. Instead, they gave me a postcode to where my car was parked which was a 12-minute drive from Terminal 5. I'm a woman and I had to travel by taxi to where my car was parked at 1 am !!! Not only was I scared, but it's not the service I paid for!”

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Posted 4 months ago

“Purple Parking 10 out of 10. No issue. Very helpful and friendly Premier Inn however 2 stars. 4 out of 10. Hallways no heating and cold. Carpet in our room had not been hoovered and bitty. Bathroom hadn’t been cleaned properly we did tell reception who offered to clean it. Restaurant limited menu due to stock issues so couldn’t have what I really wanted.”

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Posted 4 months ago

“Very close and stress-free”

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Posted 4 months ago

“The booking process was fine. However i couldnt exit the car park it demanded money from me. Eventually i got hold of someone on the phone who accepted my booking ref. He told me I should have a token.”

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Posted 4 months ago

“Excellent service. I have used you many times and have never had any problems. Thank you.”

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Posted 4 months ago

“Very easy to book”

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Posted 4 months ago

“Straightforward to book, and the bus transfer in each direction, spot on. We will definately us again.”

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Posted 4 months ago

“Due to adverse weather conditions, I booked the Ibis Hotel for the Saturday evening. The online booking process was straightforward and booking into the hotel on arrival couldn’t have been easier. The room was clean and comfortable and ideal for my short stay. On the Sunday morning it was just a short walk to Terminal 2.”

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Posted 4 months ago

“Excellent location of the Drop and Go Car Park at Manchester Terminal 3. Very smooth transition from parking to Departures. Quick pick up of the car and on the Motorway in minutes.”

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Posted 4 months ago

“Great service, no waiting around”

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Posted 4 months ago

“We recently used Airparks at Luton Airport for car parking. It was easy to book and the staff on arrival at the check in desk were very helpful. The drivers to and from the airport were curious. All round good service”

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Posted 4 months ago

“Hotel staff were extremely helpful and friendly - hotel room were clean and tidy”

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Posted 4 months ago

“Can’t fault it. Easy drop off. Great service Friendly team.”

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Posted 4 months ago

“So easy too find and plenty of parking buses run frequently so not had a o problem booking with yourself”

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Posted 4 months ago

Holiday Extras is rated 4.3 based on 7,858 reviews