Holiday Extras Reviews

Name: Holiday Extras
Rating: 4.34

4.3 Rating 9,165 Reviews

84 %

of reviewers recommend Holiday Extras

Company Reviews

Questions

Metrics

4.3

Based on 9,165 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Over 7 Days
On-time Delivery	96%
Accurate And Undamaged Orders	Greater than 90%
Customer Service
Communication Channels	Live Chat, Email, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

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Email:

customerrelations@holidayextras.com

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Holiday Extras 4 star review on 21st September 2025

Anonymous

Holiday Extras 3 star review on 18th September 2025

Anonymous

Holiday Extras 5 star review on 20th May 2025

Neil

Holiday Extras 4 star review on 8th May 2025

Marie

Anonymous

Anonymous // 01/01/2019

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“So simple and easy to book and good prices too.”

Helpful Report

Posted 11 months ago

“Hotel and Parking great as always, highly recommend. Negative is that IHG rewards points are not available when booking via Holiday Extras!”

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Posted 11 months ago

“Great service. Easy to book. Would recommend.”

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Posted 11 months ago

“Excellent service from the booking process through to the actual pick up. No issues at all for our family of four and I would use Holiday Extras again.”

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Posted 11 months ago

“Stan hill Court was great. Much later start, great breakfast. Will go back”

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Posted 11 months ago

“Parking was well sign posted and number recognition excellent 👏 Couple of minutes walk to Terninal, perfect”

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Posted 11 months ago

“Easy booking and competitively priced. My car wasn't moved, however I only found out it maybe moved on check out and the staff asked me for my keys. This needs to be highlighted on booking”

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Posted 11 months ago

“1st rate service”

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Posted 11 months ago

“Spot on as always”

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Posted 11 months ago

“Best company to deal with”

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Posted 11 months ago

“We used the meet and greet at Stansted again this New Year. So convenient and easy to use,never have a problem with this service!”

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Posted 11 months ago

“Helpful staff, food plentiful.”

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Posted 11 months ago

“Drivers on both journeys were helpful and polite”

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Posted 11 months ago

“Drop off is very convenient and you walk straight into terminal 2. Picking up your keys when collecting your car is simple. Scan your receipt and collect keys from secure key safe. My only gripe is last few times I've used the service the cars are parked very close together making it difficult to enter the car. Also whoever parked it during the week adjusted the drivers seat every which way: height,tilt,recline etc. Is this really necessary as I could see from my tracker that the cars are only moved a short distance. Yet the service is still better than patking on nearby car parks then having to bus in and out”

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Posted 11 months ago

“Thank you ! The best”

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Posted 11 months ago

“As always very good”

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Posted 11 months ago

“Very easy to navigate long stay car parking for Stanstead with HE. As a lone female traveller I’ve had no problems. Only one- not HEs fault, but the long stay bus driver careered straight past me in the snow at 4am and I had to wait for the next bus. Otherwise, I found them good value for money.”

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Posted 11 months ago

“Very easy and cost effective help given for lots of elements of my holiday.”

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Posted 11 months ago

“Close to terminal”

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Posted 11 months ago

“One of the best lounges I evused. Great choice of food and drink, they even had mulled wine and mince pies. The staff were also very friendly and helpful”

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Posted 11 months ago

Holiday Extras is rated 4.3 based on 9,165 reviews