Holiday Extras Reviews

Name: Holiday Extras
Rating: 4.34

4.3 Rating 9,239 Reviews

84 %

of reviewers recommend Holiday Extras

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Metrics

4.3

Based on 9,239 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Over 7 Days
On-time Delivery	96%
Accurate And Undamaged Orders	Greater than 90%
Customer Service
Communication Channels	Live Chat, Email, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.2 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

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customerrelations@holidayextras.com

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Holiday Extras 4 star review on 21st September 2025

Anonymous

Holiday Extras 3 star review on 18th September 2025

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Holiday Extras 5 star review on 20th May 2025

Neil

Holiday Extras 4 star review on 8th May 2025

Marie

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Drop off okay but directions a bit tricky near hotel and walk to airport terminal not very well signed. On return the car was covered in bird’s droppings so obviously not stored in a good environment. Will revert to long stay carpark in the future.”

Helpful Report

Posted 2 years ago

“Drop off was fantastic. Clear directions and hand over. Collection was less good. We called as instructed after baggage collection, but had a 30min wait to get the car (however flight landed earlier than expected) Major negative point was the state of the car on return. No damage, but appeared to have taken part in a rally given the dirt on the lower level of the car. The roof and sides were covered in a sticky sap, so clearly stored outside, possibly under trees.”

Helpful Report

Posted 2 years ago

“Because we added an overnight stay at the airport hotel prior to our early flight the app would not work so I tried the chat bot which sent me two links also for the wrong timing! Eventually I managed to speak to a real person who was very helpful but they only recommended an hour between our return flight landing and car park exit time. There was a delay in with baggage handling and we didn’t get our luggage until 45 minutes after we landed, I had flight delay insurance but I didn’t know if it also applies to other delays such as queue at passport control or baggage collection. I got very stressed, we left the car park 3 minutes before the time. An hour is not enough! Lesson learned.”

Helpful Report

Posted 2 years ago

“While the room was as good as ever, the service at the bar is far to slow, waiting for up to 20 minutes to get served was unacceptable. The staff are running around and it was as if nobody had a specific group of tables to look after, it seemed to be based on what they see, group of people good tip, single business man, credit card no tip. One lad was left to do the tidying up the stragglers.”

Helpful Report

Posted 2 years ago

“It was such a long way from the airport in a horrendous thunderstorm and a female Atilla the Hun was driving the bus, and throwing all standing people around with her erratic driving. The parking itself was brilliant, but the bus journey back ruined the end of the holiday (and, frankly, in the weather conditions was pretty scary)”

Helpful Report

Posted 2 years ago

“Staff an overall service was good. I have an EV vehicle, Purple parking did not offer a charging option which was disappointing. I will look for an alternative parking provider next time.”

Helpful Report

Posted 2 years ago

“Disappointed with the bus service from airport back to the carpark. The buses don't come very often and it felt like we were cattle being herded into a truck. Totally squashed in. Not feeling very safe trying to hang on around the winding route.”

Helpful Report

Posted 2 years ago

“Very Easy to book on line. On arrival at Catania we found it very difficult to find the the Car hire place. We were told we had to take out the extra insurance on arrival at the Car hire place, £150.00 pounds. The Car had broken Air conditioning, constantly beeped as needed service and no oil or water, other than that, it got us around Sicily with no other problems.”

Helpful Report

Posted 2 years ago

“Budget hotel but clean and tidy. Comfortable bed. Convenient after a long flight and a quick get away in the morning. Good value”

Helpful Report

Posted 2 years ago

“big park signs not to clear as to where the bus stops are other than that all good”

Helpful Report

Posted 2 years ago

“Booked a hotel transfer. All went well except the driver set off for the car park at a fast pace & lost us at one point. I am slow due to awaiting a knee replacement so found this disappointing. I hadn’t realised the bus park was quite a distance from the terminal so wouldn’t use this service again and would queue for a taxi (by some accounts much cheaper as well). On the return the driver was impatient to set off even though it was before the agreed time.”

Helpful Report

Posted 2 years ago

“Good service in reception but a lot of walking to retrieve the car for someone who has 2 new knees!”

Helpful Report

Posted 2 years ago

“Hotel was fine and drop off swift. But we waited 50 minutes for our car to appear at pick-up. Not want you want with a 5 hour drive ahead of you.”

Helpful Report

Posted 2 years ago

“It’s not cheap and the discounts available in email reminders of up-to 20% are never available from Bristol. The bus shuttle service is supposed to be every 15 minutes, which is a long time to be standing in the rain. A timer board would be helpful. Very unhappy that I leave my keys with a third party to drive my car albeit I’m sure this is to leave my car closer to the collection zone for a speedy exit on return. A choice would be better.”

Helpful Report

Posted 2 years ago

“Good idea but not a huge Amount cheaper than getting a taxi. You have to pay for fuel and general wear and tear on your vehicle. The bus was sent to the wrong stop and we missed it, this took extra 30 mins to get back to the car park.”

Helpful Report

Posted 2 years ago

“process was easy to book however much cheaper to go to nearby carpark as walk to collect car was about the same distance. Had to walk to collect car when we returned it was not brought to us. Wouldnt use again”

Helpful Report

Posted 2 years ago

“Boring, expensive, irritatingly repetitive mails. Offer nothing. 75% off a joke.”

Helpful Report

Posted 2 years ago

“Very pleasant staff and a good way to guarantee a quieter place to wait at the airport (note - quieter, not quiet). Very expensive for what you get in the way of facilities and not in the same league as some lounges at other airports. No mineral water to drink at all! And yet plenty of alcoholic drinks - most lounge users were already smashed when we arrived at 7 am. There is a culture of ‘drink all you can to get your moneys-worth’. Sofas very dirty and stained . All in all, nothing special.”

Helpful Report

Posted 2 years ago

“When I picked my car up from airport the person who drove it before me had the drivers seat nearly horizontal so he must have been either sleeping in it and if not I don’t want him or her driving my car from a reclining position”

Helpful Report

Posted 2 years ago

“1st class dropping off at Cardiff, very friendly staff. Very poor on return. Despite being told (at drop off) I was disabled with a blue badge, the car was parked a long walk away on return.”

Helpful Report

Posted 2 years ago

Holiday Extras is rated 4.3 based on 9,239 reviews