Holiday Extras Reviews

Name: Holiday Extras
Rating: 4.38

4.4 Rating 10,070 Reviews

85 %

of reviewers recommend Holiday Extras

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4.4

Based on 10,070 reviews

Shipping & Delivery
Delivery Methods	Own Driver
On-time Delivery	100%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Returns Process	Easy

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customerrelations@holidayextras.com

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Holiday Extras 4 star review on 21st September 2025

Anonymous

Holiday Extras 3 star review on 18th September 2025

Anonymous

Holiday Extras 5 star review on 20th May 2025

Neil

Holiday Extras 4 star review on 8th May 2025

Marie

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Close to the airport. Easy check in and check out. However, the passenger side door was scratched when we colleceted the car. We do not know if this was caused by parking staff, or by other drivers leaving or collecting cars, but it was disappointing and has never happened before at other airport car parks.”

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Posted 3 years ago

“Got soaked going to the airport in the rain not great carrying suitcases up and down all the steps preferred the other car park which had a bus to take you to airport”

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Posted 3 years ago

“The whole booking and operation were really good. BUT When I returned to my car after a week, my car had scratches all down one side, the car parked next to me on my return was different to the car parked next to me at the start of my holiday so which car owner caused the damage is hard to prove but I know it will be expensive to repair the damage. It did spoil my experience I am afraid.”

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Posted 3 years ago

“Booked T3 multi storey - put the wrong date of return down had to pay £25 to be let out!!”

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Posted 3 years ago

“Bus driver back to my car was EXCELLENT very informative & helpful. Car park was VERY WET AND MUDDY. And as ever expensive to park.”

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Posted 3 years ago

“Parking very good hotel room very small”

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Posted 3 years ago

“Easy to book and close to airport. Room was clean however the food in their restaurant was awful and the service was poor.”

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Posted 3 years ago

“On the way to the departure, the bus was nearly full and we waited 15 minutes for it to leave the parking lot. Waited over 25 minutes for the bus on return, full bus and very little space for people and luggage!”

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Posted 3 years ago

“Check in smooth …driver bit too chatty for early morning with his personal humour …return procedure excellent but driver grumpy didn’t get out of cab ..never told customers to keep aisle free of luggage”

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Posted 3 years ago

“This is very convenient parking, staff were friendly and helpful. The building is shabby and public areas grubby. However, the bed was comfy and the bathroom spotless.”

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Posted 3 years ago

“Second time we used silverzone, unfortunately they mis filed our car key so had to wait whilst they checked every drawer, which was frustrating. We have another trip in Sep, not sure if we will use again, although they are good value”

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Posted 3 years ago

“Airport parking is very expensive, and any public transport alternatives are non existent for Bristol , so it’s not like there’s any choice for customers”

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Posted 3 years ago

“On return we were told to go to pick up R at Luton airport but bus pulled into S pick up we then had to get through all the people queuing at S, the car park spaces were tight and there was quite a few pot holes on the drive in. Apart from this price was good.”

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Posted 3 years ago

“Very much more expensive thsn previous occasions. Efficient. Rather unhelpful and grumpy driver.”

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Posted 3 years ago

“Always book our hotel and airport parking with maple meet and greet, Usually no issues, however this time the attendant we left the car with we felt was rude and abrupt. He did not inform us that leaving the car in South Terminal we would collect at North??? Waited 30 minutes extra to get the car back. After a night flight more delays is not acceptable”

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Posted 3 years ago

“We booked for meet and greet parking at Luton, which was fine but it was very unclear who Holiday Extras had subcontracted to and also very unclear which of the two multi storey car parks by the terminal to go to. Both simple improvements that would reduce stress on the day.”

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Posted 3 years ago

“The room was clean and comfortable and parking arrangements were efficient. Unfortunately, we ordered a light evening meal, which was a mistake. Half the meal arrived, but a soup and order of fries arrived 45 minutes later, after we had asked about them twice. No spoons came with either soup and we had to ask. What food we had was mediocre at best and vastly over-priced. Would not recommend anyone eat at this hotel.”

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Posted 3 years ago

“Convenient for departure and arrivals but pricey in comparison to Gatwick parking.”

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Posted 3 years ago

“Britannia hotel parking Newcastle was fine, room basic, bar staff had major attitude issues. Bar closed early and without warning. Staff rude when asked why closed early and if we could have a drink.”

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Posted 3 years ago

“Parking was fine, easy to find. Wait for the bus was too long.”

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Posted 3 years ago

Holiday Extras is rated 4.4 based on 10,070 reviews