Holiday Extras Reviews

Name: Holiday Extras
Rating: 4.38

4.4 Rating 10,070 Reviews

85 %

of reviewers recommend Holiday Extras

Company Reviews

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Metrics

4.4

Based on 10,070 reviews

Shipping & Delivery
Delivery Methods	Own Driver
On-time Delivery	100%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Returns Process	Easy

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customerrelations@holidayextras.com

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Holiday Extras 4 star review on 21st September 2025

Anonymous

Holiday Extras 3 star review on 18th September 2025

Anonymous

Holiday Extras 5 star review on 20th May 2025

Neil

Holiday Extras 4 star review on 8th May 2025

Marie

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Service has sadly deteriorated in my view. They are now using a minibus that now carries only 6 people instead of the 12 seater normally used ! There is also no shelter at the airport, not a problem if you land in good weather (we landed in a snow storm and had to leave another 5 people in the snow).”

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Posted 3 years ago

“The lounge at Malaga was lovely and relaxing. Great selection of drinks, although food very limited, just a few small bowls of salads and a couple of small rolls and olives. Food definelty lets it down but as I say relaxing enough”

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Posted 3 years ago

“We're given a disabled room at the Cheadle village hotel with a staircase to the next floor right next to the room. So called restaurant was no more than a burger joint charging extortionate prices for the meals. Breakfasts were fine. Jet parks 3 was easy to find the next morning but is basically a very rough,stony and muddy area making your shoes and suitcase wheels filthy to get on the bus. Trip to terminal 2 was fine but on returning bus stop was very busy and was a free for all when the bus did come. Maybe two buses at a time could cut out the frantic trying to pile on the one bus with suitcases.”

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Posted 3 years ago

“Hotel was good as expected. On-site parking was difficult as they were very busy. Eventually found a spot which was tight for my car. Bus shuttle was a waste of time. I travelled out on 9th February. The bus service was hourly and although I was waiting well before time the bus never turned up at 9:15am. As I couldn't afford to be late I got a taxi instead. On my return on 10th March I got a taxi straight away which wasn't so much more expensive than the Hoppa ticket. I would recommend the Sheraton Skyline but wouldn't bother with the Hoppa.”

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Posted 3 years ago

“The hotel was fine but we were vastly overcharged in the bar the price ranged from £13 to £18 for the same 2 drinks”

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Posted 3 years ago

“Pretty average and oversubscribed. We were lucky to gain access despite the pre-booking.”

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Posted 3 years ago

“Do not book parking at Cardiff airport through holiday extras , although you can book cancelation waver, they will not credit you with money back if you cancel. not a very good service. Be warned”

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Posted 6 years ago

“Really poor service, paid for all the extra add ons to enable cancellation, now they are saying I can only have a voucher. They give out mixed messages, on the phone they said I could have a cash refund and now an email says not just the vouchers. As many have said, we will not forget how this poor company have treated customers in this time of need, shame on you!”

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Posted 6 years ago

“Easy access and regular buses to terminals.”

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Posted 12 years ago

“The Hotel was tired and more like Student accomodation.Staff were students too. view from windows was waist ground and unkept.Not too good an experience.Wouldn't go back here.”

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Posted 12 years ago

“A smile to greet would help,and not parking the biggest 4x4 next to me so my wife had to get in passenger side and slide across to pull car forward in order for me to take over and drive (I am arthritic so could not,and should not have to climb over)and I will answer yes to booking again but would instruct Valet service how to do the job properly.”

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Posted 12 years ago

Holiday Extras is rated 4.4 based on 10,070 reviews